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“Wheelchair Accessibility review” 4 of 5 stars
Review of BEST WESTERN PLUS Inn of Santa Fe

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BEST WESTERN PLUS Inn of Santa Fe
2.5 of 5 Hotel   |   3650 Cerrillos Road, Santa Fe, NM 87507   |  
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Ranked #30 of 60 Hotels in Santa Fe
Vernon, Canada
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“Wheelchair Accessibility review”
4 of 5 stars Reviewed November 6, 2012

The mobility accessible room here was clean, quiet and had plenty of room. Very nice bathroom and I could pull in under the sink with an inch or two clearance for my knees. But, the bed was at least 10 or 12 inches higher than my 22 inch high wheelchair seat. I really don't understand why such high beds are used in mobility accessible rooms as they are impossible to transfer onto. And so make the room inaccessible.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bdt1172SantaFe, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, February 1, 2013
Dear Janno46,

I would like to start by thanking you for sharing your review with trip advisor. I was pleased that you enjoyed your stay with us, however I would like to apologize for our over sight on the bed height that caused you some inconvienience. I assure you that due to your comments we have lowered the height of the bed to accomodate the needs of all. Thank you again for bringing this to my attention and please stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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435 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 20, 2012

My family (2 kids & husband) and I stayed here in october 2012 while visiting Santa Fe. We were here for two nights and were very happy with the cleanliness, quiet, friendliness of staff, location, and breakfast. It is not near Old Town, but it was very easy to get there, and the price much more affordable. The room was very clean and spacious for the 4 of us. Breakfast was good with both hot and cold choices, and plenty to go around. Even it was on a busy road, it is set back and very quiet in the hotel. i will be back again.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaveWollmanSr, Regional Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, October 29, 2012
Dear Guest's, I want to thank you for taking the time to submit a review of your experience at the Best Western Plus Inn of Santa Fe. We take a lot of pride in providing a great guest experience and a clean comfortable room. I am very glad you enjoyed our breakfast in the morning, our staff has really been working hard to improve its selection and quality of the items. Thanks again for submitting a review, please stop in and see us again when your travels take you to Santa Fe NM.
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Tucson, Arizona
Top Contributor
133 reviews 133 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed September 25, 2012

We were passing through and wanted to stay here as we knew it had an indoor pool. We got a larger suite with a king and two queen beds. It had plenty of room, but I am glad we upgraded to a larger room as the room was very strangely set up and long and extremely narrow. The restroom was small enough that it was even difficult to close the door. That said, it had nice southwestern decor and was obviously recently updated. The hot tub wasn't working when we were there, but we would stay here again. A decent functional hotel.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bdt1172SantaFe, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, October 23, 2012
Dear Junesflame,

Thank you so much for taking the time to add a review. While I am pleased that you enjoyed your stay, please accept my apology for our hot tub being out of commission at the time. I assure you it is fully operational now but thanks for your patience. As i do all reviews, i will share this with my staff as our team strives for continuous improvement. Thank you for staying with us and i hope you enjoyed our beautiful city.
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Grapeland, TX
Top Contributor
56 reviews 56 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed September 5, 2012

Mr Sunny at this hotel, which is a fantastic hotel, weent out of his way to accomate my wife and I during our stay here for three days on a business trip. He is the normal person on duty during the day and I think he might be the owner, but regardless, he is a true professional and an asset to the Best Western name. Good job, Sunny!!

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaveWollmanSr, Regional Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, September 6, 2012
Thank you very much for posting a review of your experience at the Best Western Plus Inn of Santa Fe. Guest service and satisfaction are two of the cornerstones of our philosophy. I am glad that you recognized our associate for his efforts. Come and see us again if your travels take you to Santa Fe NM.
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Grove, Oklahoma
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed August 22, 2012

My family stay for two nights in a double queen room. The room was clean, the beds were very comfortable and the hotel staff friendly and accommodating. The breakfast was decent with enough choice for the entire family.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bdt1172SantaFe, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review, October 23, 2012
Dear Bahrainiac,

I would like to extend my sincerest "thank you" for choosing the Best Western Plus Inn of Santa Fe on your recent visit to New Mexico. Your very favorable review will inform others in making their choice of accomadations. I hope you return to the area soon and will look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 13, 2012

This is a very nice property that has been recently renovated. The staff gave great advice on where to eat dinner and directions. The pool is super duper. Most indoor pools in hotels are hot and muggy but not this one. The hot-tub was a perfect temp.. Is on the south side of Santa Fe and close to I-25. We will stay there again next month.

Room Tip: go to maria's for dinner
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 11, 2012

this hotel is a solid choice in Santa Fe.

LOCATION: the location isn't the greatest but pretty much every major chain is located on the same strip outside of the downtown area. usually this is an annoyance however its a nice touch in this case since there are no hotels downtown and Santa Fe keeps this intimate feel.

ROOM: the room is clean and nice. wifi is free but not super fast. nice lazyboy to hang out and kick back after a long day. the bathroom is a bit small but fine.

AMENITIES: breakfast was your typical crappy food but its free so no complaints. the pool was a big hit with other guests but I'm not a fan of public pools so avoided it.

the one downfall of this hotel was a bit pricy and therefore not the greatest bargin in the world however overall, this hotel is a solid 4.

  • Stayed July 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Inn of Santa Fe

Address: 3650 Cerrillos Road, Santa Fe, NM 87507
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Santa Fe
#26 Family Hotel in Santa Fe
#27 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Inn of Santa Fe 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
The BW Inn of Santa Fe has completed a $1.5 million dollar renovation of it's exterior, public areas, and all 95 rooms. Our new decor has a southwestern flair w/ all three floors rooms having a different color scheme. We are also a 100% non-smoking facility. We have 16 suites including 2 family suites and some with balconies. ... more   less 
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Also Known As:
Best Western Plus Inn Of Santa Fe Hotel Santa Fe
Santa Fe Best Western

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