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“Remodeled and comfortable, a good value in its class” 4 of 5 stars
Review of BEST WESTERN PLUS Inn of Santa Fe

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BEST WESTERN PLUS Inn of Santa Fe
2.5 of 5 Hotel   |   3650 Cerrillos Road, Santa Fe, NM 87507   |  
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Ranked #28 of 60 Hotels in Santa Fe
Wyoming
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
“Remodeled and comfortable, a good value in its class”
4 of 5 stars Reviewed December 1, 2011

We stayed here on Best Western Rewards points on two separate Saturday nights during a road trip. Staff was very nice on both check ins, upgrading us the first time to a suite. The hotel is well presented from the outside, and there's an indoor pool and hot tub. It's located on the city's main hotel/commercial strip, but you have to drive about 10 minutes into downtown if you want to walk around and visit galleries.

Beds and pillows were extremely comfortable and interior decor was pleasant. Both rooms had microwaves and mini-fridges.We slept well, as there was no noise either night discernible from the hallways, road or other rooms.

Our complaints were minor, but worth mentioning. Our jacuzzi suite had a slightly funky smell and there was no outlet that could be reached from one bedside lamp. That was remedied by switching out some extension cords. Wireless didn't work in the jacuzzi suite either. We called to complain once, and the front desk agent restarted it, only to have it disappear again. I never expect to be impressed by the free breakfast at this price point and this one didn't surprise me. The waffle machine wasn't working, and prepackaged sausage biscuits and breakfast burritos aren't my thing. Toast and cereal were your best bet.

For a night on the road, this Best Western is a fine place to lay your head for a reasonable price. Just don't expect to be impressed by the breakfast.

Room Tip: Ask if you can be upgraded to a mini-suite.
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  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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451 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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Boston
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 30, 2011

I was travelling with my two sisters so I wanted a 3 bed room. I misinterpreted the description on the web sit and we had a two room suite with 3 beds not a 2 bedroom suite with a sofa bed. That would not have been so bad but the configuration was of the "long & skinny" form. The interior (2 beds) room had no windows and the heat/ac unit was in the other (king-bed )room. The only fresh air,in the form of a sliding door was in that room also. Luckily the weather was neither too hot or cold or it would have been a disaster.

The room was clean and the beds reasonably comfortable. My sisters took advantage of the jacuzzi/swimming pool & loved it. The breakfast was of the standard bland, starchy, over processed chain hotel variety. In addition it was picked over and offered little choice.

Not a terrible choice -- reasonably priced particularly for three people. Luckily we were just spending the one night and the following nights were spent in spectacular fashion at Adobe & Pines B&B in Ranchos de Taos.

  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowley, TX
Top Contributor
177 reviews 177 reviews
145 hotel reviews
Reviews in 141 cities Reviews in 141 cities
191 helpful votes 191 helpful votes
3 of 5 stars Reviewed October 9, 2011

My husband and our 33-year-old daughter recently spent 2 nights this past week at the Best Western Plus Inn. The room (suite) we stayed in was nice --it had 3 beds (two in one room; and a King in the separate room.) However, there a door was not there to "divide" the two rooms - it was all "open". I would recommend to Best Western to put at least a "folding" type door between the two to really separate the rooms. There was a balcony off the King room.. The fan - a/c-heater was in the room with the king bed in it (so it was hard to get air into the room with 2 beds in it and was uncomfortable for the person in the King room for the setting to try to heat each room..) The bathroom was rather small, but manageable. There was a separate sink, microwave/frig area - which was nice to have. It was pretty clean, although one fo the pillows did have what appeared to be a "fresh" stain of some sort on it; and the coverlet on my bed had what appeared to be a small blood stain on it (it was covered by the decorative blanket so may not have been noticed by the cleaning staff.) Quite a bit of light shone underneath the door and through the blinds on the sliding glass/balcony door. The biggest complaint though was that the guests above us had young children (which sounded like a herd of elephants running above us at times and they were actually vibrating our room.) I didn't bother calling the front desk though - as it was generally past 8:00 a.m. when the noise was the worst (we were just trying to sleep in). I requested the top floor (for that very reason), but our type of room with 3 beds must not have been available on the 3rd floor. You could also hear doors slamming on our floor; and the elevators, ice machine, etc. The price was decent though; and the staff was wonderful. Overall, I would recommend the Best Western (although I will not stay again unless they can definitely put me on the top floor). The breakfast was adequate (cereals, juices, bagels, pastries, toast, etc.) - although I recommend that you get there as early as possible for decent selections.

Room Tip: ask for the top floor
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  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed September 23, 2011

We really enjoyed this hotel. Both the room and the lobby were very comfortable, extremely clean and nicely decorated. Front desk staff were friendly and very helpful, especially in terms of assisting us with planning our visit to the Santa Fe Plaza district. Breakfast was good. We didn't get a chance to use the pool but it looked very nice. The location was very convenient as we could easily walk to either restaurants or shopping. I definitely plan to stay here again on my next trip to Santa Fe.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Top Contributor
63 reviews 63 reviews
40 hotel reviews
Reviews in 50 cities Reviews in 50 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed September 14, 2011

Hotel was just okay--we expected more of a Best Western Plus. We didn't realize how far away we'd be from the parts of Santa Fe that we planned to visit--our fault for not checking things out better. Breakfast was below average. Not a very memorable stay.

  • Stayed May 2011, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 12, 2011

We haven't stayed at many Best Western hotels in our travels the last few years because the properties have been kind of hit and miss. As we were choosing our room for the night this property's sign stating "Pets Stay Free" and the fact that it was a Best Western "Plus" led us to try it for the night. It was about $18 less than the room at our preferred chain next door. No problem on check-in with one large dog and a smaller one (admittedly both better behaved than most humans). The clerk was friendly and gave us a "quiet" top-floor room away from any road noise as requested. The room was spacious and seemed clean. The king bed was reasonably new and comfortable enough, there was a functional little "wet bar" with small microwave and fridge and a decent size desk. Our only minor complaint was the bathroom was small with no counter space to put your toiletries, and the shower head was kind of funky. There was really no great area to take your dogs to relieve themselves except a small strip of mulch & dirt between the property and some commercial buildings next door, but it was adequate for the job. For a hotel that advertises itself as pet-friendly it might be a nice touch to designate an area and put some poop bags there. The other thing that struck us as odd was they still had incandescent bulbs everywhere, and high wattage ones at that. 400 watts above the sink in the little bathroom as not only bright as heck but hot! And despite the upgrades to the decor and furniture they still had a big tube TV in the room. But back to the positive... Breakfast was typical and went from 6-10am and they didn't have Fox News on in the breakfast area. Check-out was again friendly and quick. We would stay here again. Good to see Best Western upgrading their properties and competing with the other chains.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, TN
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 10, 2011

Stayed here with some girlfriends and it's an ok hotel. Rooms were clean and beds were comfy, but the rooms seem really dark due to the wallpaper and carpet choices. Breakfast is below average (although the cinnamon rolls are pretty good), and the breakfast room is very crowded due to having just a few tables. No fridge in room. We had no problems here, but I will probably stay somewhere else next time.

  • Stayed September 2011, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Inn of Santa Fe

Address: 3650 Cerrillos Road, Santa Fe, NM 87507
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Santa Fe
#25 Family Hotel in Santa Fe
#28 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Inn of Santa Fe 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
The BW Inn of Santa Fe has completed a $1.5 million dollar renovation of it's exterior, public areas, and all 95 rooms. Our new decor has a southwestern flair w/ all three floors rooms having a different color scheme. We are also a 100% non-smoking facility. We have 16 suites including 2 family suites and some with balconies. ... more   less 
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Also Known As:
Best Western Plus Inn Of Santa Fe Hotel Santa Fe
Santa Fe Best Western

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