We booked online due to the overall good reviews. However we found this hotel to be one of the very worst experiences we have had. Upon arrival we were booked into room 1201, a room immediately off of the parking lot about 5 feet from a 20-minute parking sign and the front of three cars. When we got into the room we discovered a broken bed, as well. We asked whether or not we could change rooms and were told that they were fully booked. The room was strange (no door on the bathroom!) and cars came and went late into the night and early in the morning. We couldn't open the shades so were basically in an overpriced cave. In a property of that size it seemed impossible to us that they couldn't accommodate our request on the 2nd night to change rooms. When I asked this question I was told that because it is a time-share property, the time share guests get the first pick of the rooms. I expected that I was being lied to and checked online both that day as well as the next morning and found that they continued to advertise rooms online as being available. To top it off, the staff and front desk manager were rather rude and not at all accommodating. Luckily we were able to cancel the 2nd night and found a much better property for slightly more money. I would definitely avoid this property.
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- Also Known As:
- Villas De Santa Fe Hotel Santa Fe
- Hotel De Santa Fe
- Resort De Santa Fe