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“Great units but built in odd setting.” 4 of 5 stars
Review of Villas de Santa Fe

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Villas de Santa Fe
3.0 of 5 Resort   |   400 Griffin Street, Santa Fe, NM 87501   |  
Hotel amenities
Ranked #30 of 60 Hotels in Santa Fe
Phoenix, Arizona
Top Contributor
50 reviews 50 reviews
32 hotel reviews
Reviews in 35 cities Reviews in 35 cities
53 helpful votes 53 helpful votes
“Great units but built in odd setting.”
4 of 5 stars Reviewed July 23, 2014

I really did like the setup in each room of the Villas de Santa Fe, however, it seemed odd to me that it was nestled in a residential neighborhood. Some of the homes were nice, some dumps, typical Santa Fe. My stay was uneventful and I never got to any of the city sights because I spent the day at the tire store buying new rims and tires. ugh.
The one bedroom I occupied was nicely equipped like a Diamond Resort should be. The weather was very nice in late June. Not too hot.
I plan to go back and stay again, this time i will be sure to get in the artsy shops and museums. There has to be more than the inside of a tire store to see!

  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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289 reviews from our community

Traveler rating
    136
    109
    24
    13
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Portland, ME
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed June 18, 2014

The Villa de Santa Fe is a very reasonably priced option in SantaFe. The rooms are mostly small suites that have full kitchens. It is located about 12 minutes walking to the main plaza and has access to the major highways. They have a nice pool and 2 hot tubs. The pool is next to a major road so it tends to be a bit noisy. The staff is very helpful. We actually found the hospitality workers in this part of New Mexico to be very friendly.

The only negatives would be the lack of a small bar, no daily maid service and very bad wifi service in the out buildings. We would, however stay here again.

Room Tip: Stay away from the highway
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mazatlan, Mexico
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 15, 2014

We have stayed here on two trips in two years, and I just can't find anything to fault! The staff is capable, friendly, and well-versed on Santa Fe's attractions. The condos are attractive, really clean, and just a comfy place to relax between forays into the museums, artisan's shops, restaurants, parks and such. There's a pool, hot tub, reading room, gym, etc. No, it's not an ultra luxury resort, but it is a great base for Santa Fe vacations! We walked easily to the farmer's market, the old square, the G. O'Keeffe museum, the Cathedral, and Sisters of Loretto Chapel.

Stayed June 2014
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monmouth, Illinois
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 1, 2014

Our room was a living room, kitchen and separate bedroom. The staff was very helpful and friendly. They even transported us outside their normal shuttle boundary so we could pick up a rental car. Tea, coffee, espresso available, at no charge, in the public areas. Wonderful hot tub/spa, which we used nearly every night. There was even an area with a couple of propane grills and outside gathering area for the guests. We didn't take advantage of the grills, but we saw several people that did. Would definitely stay here again!!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 29, 2014

My Groupon shopping paid off! Searched Groupon Getaways for Sante Fe and found this place. Checked reviews and purchased. It is BEAUTIFUL!! Stayed 2 nights but would have loved to stay more. It is a resort style with all the amenities! Rooms were clean, fireplaces, king beds, and kitchen. Loved access to a washer and dryer too. Staff was super sweet also.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MILTON
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 15, 2014

We loved our room and found it had all we needed. It is not a "resort", but more of a hotel...but with kitchen, dining area, living room and bedroom. The public areas are very nice...loved the availability of free coffee, tea, or hot chocolate 24/7. It is in a good location to the plaza, about a 10 minute walk. Loved being able to use the shuttle although we only took advantage of it once.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
1 review
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed May 3, 2014

When my husband and I decided to stay here, we chose it because of the kitchenette. We were coming for a bike race and being able to prepare our own breakfast was a plus. When we called to make the reservation, we requested a late checkout and were told we'd need to arrange it upon checking in and that they couldn't do it in advance. The person we spoke with did not say that the hotel's policy was to refuse late checkouts; he did not sound pessimistic; he was not discouraging in any way about our likelihood of checking out late. When we checked in, we asked for a late checkout and were told we'd need to speak with the manager who wasn't working until the next morning. The woman we spoke with said she would make a note of our request for the manager. Again, no words of discouragement or disclosure of the hotel's policy to refuse late checkouts. So we made early morning plans for our checkout day under the assumption that we could check out late, which was implied by not one but two hotel employees. When we finally spoke with the manager today, she said the hotel never accommodates late checkout requests because they have too many rooms to clean. My guess is that every room in the hotel will not be simultaneously cleaned tomorrow at 10am but hey, what do I know?

Living only an hour south of Santa Fe, my family visits and stays overnight frequently--several times each year. We will definitely not be staying here again and will advise friends not to stay here either. And from reading other reviews, we aren't the only ones. What a silly policy to result in so much lost business. And please, VdSF--educate your staff as to what your actual policy is instead of implying late checkout is okay.

And as for the rest of the hotel, meh. Average and nothing special. Spend a few extra dollars and stay somewhere unique to Santa Fe with good service.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Villas de Santa Fe, responded to this review, May 4, 2014
We sincerely apologize that your recent stay did not meet your expectations and that we were inconsistent with responding to your request, but were there and wanting to help. We want all of our guests to be satisfied with their choice of staying at our resort, especially valued guest such as you and your family. We would like to note that we would like nothing more than to be able to accommodate all our guests’ requests for late check-out, yet for practical reasons, regretfully, this is not always possible. We of course apologize for any inconvenience this may have caused you and we hope this has not marred your stay with us and we will see you again in the future. This will be discussed this with the team to make sure everyone is on the same page. We hope to have the opportunity to serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villas de Santa Fe

Address: 400 Griffin Street, Santa Fe, NM 87501
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Santa Fe
#25 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:3 star — Villas de Santa Fe 3*
Number of rooms: 105
Reservation Options:
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Also Known As:
Villas De Santa Fe Hotel Santa Fe
Hotel De Santa Fe
Resort De Santa Fe

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