This was a good hotel for the money and location. More 3.5 than 4. The decor in the suite is not heavily Southwestern themed, but more like a very decent chain. Our suite in building B seemed to have been recently remodeled; all the appliances were new, the beds, mattresses, furniture etc. were solid and clean, the linens were nice, two nice flat screen t.v.s. the kitchen is very well stocked. The room was reasonably quiet, and I felt safe on the floor, in the building and parking lot at night. The staff is friendly, with front desk people efficient and responsive for the most part. If you want something specific, you should call ahead and ask for it. I got some of what I asked for, but not all. It was a compromise I could live with because other aspects were quite good. I especially liked the free shuttle service to and from the plaza.and Canyon Road. No wait, no schedule; all you had to do was ask and they drove you in a new suv. (Very helpful, because parking on the Plaza is difficult and expensive.) The lobby is very attractive, with free computers, a pool table, free juice and coffee. The location is close to the plaza and museums, the parking is free and easy, most of the place is very clean and well maintained. There was no outside noise at night despite being near a main road. The pool is a bit drab and the hottub next to the pool was not really clean. There was an occasional wiff of septic system in the pool area. There is a second, large hot tub in building 2 which more attractve and much cleaner. I like the combination of pool and hot tub though. As others have mentioned there is maid service once during a week stay, but it is very easy to get extra soap, towels, trash picked up, etc. Despite what management says in response to critical reviews, when I asked for an hour later checkout I was told their policy is no/never, but you can leave your bags and go downtown till you are ready to leave. Again, not perfect, but okay. We had a lot of trouble getting cell service inside the room and had to go outside to make calls. We were able to pick up free wifi though. We used the hotel as a base for exploring Santa Fe and making day trips to the beautiful countryside. When we got back at the end of the day it was good to have a safe, comfortable place to recharge. Overall, I enjoyed my experience here, felt it was a good value, and would stay again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.