We were able to take advantage of a wonderful Groupon deal for two nights. We requested an additional night but property was booked full and we could see why when we checked in.
Both Daniel and Dennis exhibited perfect customer service, answering every question, assisting us with obtaining a more quiet room for light sleepers and even allowed us to check in a tad early. TJ offered dining options and was also quite friendly and efficient.
Our room was a 1-bedroom suite, with a king bed, that is advertised as able to sleep four with the sofa bed in the sitting area. It contained a good fridge, microwave, two-burner electric cooktop and dishwasher, along with plates, cutlery, glasses and pots for those who might prefer to cook in. A dining table that seats four, sofa bed that sleeps two, plus an extra chair in the sitting area and two flat-screen tvs, one in the sitting area and one in the bedroom. Plenty of closet space, nice thick towels and even a small balcony with two chairs facing the hot tub. Very spacious, quite clean, and in a wonderful location that is quite easy and quick to walk toward the plaza area. A shuttle service is also available for those who wish to ride within a three-mile radius.
One very nice outdoor pool with a small hot tub, plus another hot tub located by building two.
Lots of towels and plenty of lounge chairs available, as well as tables and chairs under umbrellas away from the sun. Two computers available in the lobby, free of charge, plus coffee, hot tea, hot chocolate and juices also available free in the lobby.
Staff will be able to answer every single question, offer dining and siteseeing suggestions, and do it all with a smile and a pleasant attitude. Very, very efficiently run property that is probably cleaner than any other property we've visited.
The only downsides were these: 1. Check out is at 10AM, with check in at 4PM. The time one pays for a room nowadays is grower shorter, although we were permitted to check in a bit early and allowed to check out one hour later free of charge. This, however, did not work out for us because housekeeping was knocking on our door at 8:40AM, asking if we were checking out. WHY was that necessary, especially when normal check out is at 10AM? Shouldn't they know which rooms will be vacated and which will be occupied?
Also, a group of guests across the hall were talking very loudly in the corridor at 7:40AM, forgetting that not everyone on vacation chooses to rise at the crack of dawn. This, of course, cannot be controlled by hotel staff but just a reminder people, please be considerate and quiet in the hallways at any hour, ok?
One other suggestion is to upgrade the mattresses/pillows. While they are not horrific, they could be better quality, affording one a marvelous night's sleep.
It was a terrific experience which makes us want to investigate other Diamond Resorts properties for future trips. Thanks to everyone who helped make our mini-vacation quite special!
Suggestions for first-time visitors to the Santa Fe area (and Vegas): hydrate constantly, preferably with water. Bring along sunscreen, eye drops, saline nasal spray, chapstick and lotions, as your eyes and skin will dry up immediately.
Retaurents we chose:
1. Clafoutis : most excellent
2. Burro Alley Cafe : excellent
3. Pasqual's : good, but pricey with long waits
4. Blue Corn Cafe : good
5. Tia Sophia : AWFUL, never again!
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- Also Known As:
- Villas De Santa Fe Hotel Santa Fe
- Hotel De Santa Fe
- Resort De Santa Fe