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“Superb customer service!!” 5 of 5 stars
Review of Inn of the Governors

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Inn of the Governors
3.5 of 5 Hotel   |   101 West Alameda, Santa Fe, NM 87501 (Downtown)   |  
Hotel website
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Hotel amenities
Offers & Announcements
Free hot buffet breakfast
Ranked #12 of 60 Hotels in Santa Fe
Certificate of Excellence 2014
Moab
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Superb customer service!!”
5 of 5 stars Reviewed July 1, 2014

Customer service was above and beyond! Felt very welcomed from the moment we stepped out of the car. 2 short blocks from the Plaza!!
Fabulous breakfast included with reservation. Nice restaurant attached.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamGerberding, General Manager at Inn of the Governors, responded to this review, July 3, 2014
Dear funsista,

Thanks for the great review!

We love knowing that you discovered our superb customer service. It's also great to see that you found the breakfast fabulous and enjoyed Del Charro.

We hope to see you again soon.

In Health and prosperity,

Sam Gerberding
General Manager
Inn of the Governors
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,062 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
Date | Rating
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English first
Carrollton, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 30, 2014

We stayed at the Inn for three nights and loved it. We appreciated the parking and could walk to almost everywhere we wished to go. A tour company will pick you up at the door. The rooms are beautifully decorated with southwestern touches. Breakfast is great and we enjoyed drinks and entertainment in the evening.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamGerberding, General Manager at Inn of the Governors, responded to this review, July 3, 2014
Dear ksera51,

Thank you for your review!

We appreciate knowing that you enjoyed all aspects of your stay with us. Our central location makes it so easy for our guests to get out and enjoy all that Santa Fe has to offer. The Custom Tours by Clarice tram does pickup at our front door 4 times daily and is a great way to see the city.

We look forward to hosting another stay for you in the near future.

In Health and prosperity,

Sam Gerberding
General Manager
Inn of the Governors
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evergreen Colorado
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 28, 2014

My sister and I stayed here one night on a recent girls getaway trip, very nice accommodations. Our stay included a credit at their adjoining bar/restaurant where we enjoyed margaritas! Also included was a full hot breakfast, very nice spread with eggs, bacon, sausage, fruit, breads etc. Their location is perfect with easy walks to the plaza, rail yard neighborhood and canyon road. Staff was friendly, everything was clean and beds were very comfy! Definitely would stay here again!

Stayed June 2014, traveled with friends
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamGerberding, General Manager at Inn of the Governors, responded to this review, July 3, 2014
Dear MountainMama03,

Thank you for reviewing your recent girls getaway stay at the Inn! We always appreciate comments and feedback.

It's very nice to see you were able take advantage of the $15 nightly food & beverage credit and to enjoy our close proximity to many of Santa Fe's sights.

We do hope to see you again very soon.

In Health and prosperity,

Sam Gerberding
General Manager
Inn of the Governors
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Madison, Wisconsin, United States
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 26, 2014

My husband and I stayed 5 nights at the Inn. We had a large king superior room with a kiva fireplace and small balcony. It was a very inviting space with southwestern decor. The amenities could not be beat for the June price: free parking, free breakfast, restaurant voucher, sherry hour, and small outdoor pool. It's close to the plaza so we only needed our car once or twice. The staff is helpful. The on-site restaurant is casual, has decent food and was always hopping, as is the bar. It was a great place for us and seemed so also for the families staying here. If you need a quiet place with lots of lobby space, this may not be for you, but we loved it!

Room Tip: Our room overlooked the parking lot and we occasionally noticed street noise. My only complaint was...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamGerberding, General Manager at Inn of the Governors, responded to this review, July 3, 2014
Dear Diane W,

Thank you very much for taking the time to review your stay with us. We are so glad you found everything to your satisfaction.

My apologies that the a/c noise was bothersome. Would you please contact me directly to let me know your room number? I want to be certain it has since been repaired.

It is great to know you enjoyed the lively atmosphere of Del Charro and the Inn.

We hope to welcome you back again very soon.

In Health and prosperity,

Sam Gerberding
General Manager
Inn of the Governors
gm@innofthegovernors.com
505-954-0332
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Fort Worth
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 14, 2014

My husband and I stayed here for one night along our road trip. The Inn of the Governors provides a perfect feel of Sante Fe along with accommodations that are above and beyond. The complimentary breakfast is outstanding and in the afternoon the hotel provides additional tea and sherry to guests. Our room was very clean with comfortable beds. My only negative, which is minor, is the less than friendly attendant at check in. He hurried through my questions as if annoyed, but he could have just been having a bad day. I would definitely stay here again next time we are in Sante Fe because the accommodations, breakfast, and location cannot be beat.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamGerberding, General Manager at Inn of the Governors, responded to this review, June 17, 2014
Dear Abbywebster,

Thank you for your thoughtful review and rating. I am thrilled you had an "excellent" experience.

I also appreciate knowing about the staff member at check in. I can assure you that is not the norm at the Inn and I will be speaking to that individual to ensure it does not happen again.

We look forward to offering a clean, comfortable room and the delicious breakfast to you on your next visit.

In health and prosperity,

Sam Gerberding
General Manager
Inn of the Governors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Artesia, New Mexico
Top Contributor
68 reviews 68 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed June 9, 2014

We were in Santa Fe for the weekend and decided to stay at the Inn of the Governors this trip. It is ideally located in downtown Santa Fe for exploring the area. The price of the rooms are mid-range for plaza area Santa Fe ($220/night plus tax...summer rate). This does include free parking (somewhat rare for hotels in the area near the square) and a free hot breakfast as well as a $15 credit for the bar in house. The bed was very comfortable with a small balcony to look out from. The hotel is showing its age a bit but still well maintained. The staff was very helpful. A very nice stay overall. The morning breakfast buffet was very good with a bit of something for everyone. Recommended.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamGerberding, General Manager at Inn of the Governors, responded to this review, June 17, 2014
Dear JohnandJean681985,

Many thanks for sharing a review of your recent stay at the Inn.

We are pleased you found us to be conveniently located, moderately priced and have comfortable beds. It is also nice to know you enjoyed the complimentary buffet breakfast and the variety we offer.

Thank you for your recommendation and we hope to see you again in the near future.

Sam Gerberding
General Manager
Inn of the Governors
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pueblo
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed June 8, 2014

My husband, mother-in-law, and I decided to take a trip to Santa Fe, NM which is about 4 1/2 hr drive from our home in Colorado. It was the best stay ever. This hotel is centrally located to all the historical sites. Parking is free which is a true plus at this place, otherwise I'm not sure where you'd park your car. There are a few public parking lots (for a fee) around the area, but they all looked full when we went out and as for the side street parking, it was metered with a maximum of 2 hours. Another benefit to the hotel is it was very clean, comfortable, and had a fabulous bar/restaurant downstairs. My only complaint would be that it gets too full and often times, we were lucky to find 1 table open as it seems that this is a place where locals (outside public) are allowed to come in. There is also free tea and sherry everyday from 4-5. My husband and I planning our next vacation in Santa Fe, NM and will definitely be staying at this hotel again. I'd highly recommend it!

Room Tip: Try and pic a room in the corridor otherwise, the hot sun would enter the room. I'd also recomme...
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SamGerberding, General Manager at Inn of the Governors, responded to this review, June 12, 2014
Dear MINXY810,

Thank you so much for sharing your experience at the Inn!

We are so happy you enjoyed your stay and, especially that you will be returning soon. We also appreciate your recommendation.

My apologies Del Charro was crowded during your visit. It is quite popular with the local crowd as well as other visitors to Santa Fe. The open air patio is particularly nice in the summer.

Please let me know if I may offer any assistance during future visits.

In Health and prosperity,

Sam Gerberding
General Manager
Inn of the Governors
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Inn of the Governors

Address: 101 West Alameda, Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#8 Family Hotel in Santa Fe
#10 Romantic Hotel in Santa Fe
#12 Business Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Inn of the Governors 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
Inn of the Governors is a leader in hospitality among Santa Fe Hotels. We provide world-class service, a beautiful downtown location, complimentary Mountain Sunrise full breakfast, free parking and complimentary Tea and Sherry served daily in our lobby. ... more   less 
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Also Known As:
Inn Of The Governors Hotel Santa Fe
Hotel Of The Governors
Of The Governors Hotel

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