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“Quiet, Inexpensive, Close to the Plaza” 4 of 5 stars
Review of Territorial Inn

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Territorial Inn
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3.0 of 5 Inn   |   215 Washington Avenue, Santa Fe, NM 87501 (Downtown)   |  
Hotel amenities
Ranked #34 of 43 Santa Fe B&B and Inns
A TripAdvisor Member
“Quiet, Inexpensive, Close to the Plaza”
4 of 5 stars Reviewed October 21, 2004

The Territorial Inn is a nice hotel, about two blocks from the Plaza. It has two buildings - the main house and the Marcy Wing, which is a more modern annex. I think it has a total of 25 rooms.

The main house is the more "bed and breakfasty" part of the hotel. It is an older territorial-style house with upstairs rooms. The Marcy Wing has a set of rooms arranged around a large central atrium-style kitchen/dining area where breakfasts are served.

The Territorial main house is set among trees. The Marcy Wing, on the other hand, is not a view location, and the rooms are somewhat darker. I'd say that if you expect to spend the bulk of your stay in your hotel room, the main house rooms would be better. Actually, if you expect to spend the bulk of your stay in your hotel room, you should consider staying home - c'mon, you're in Santa Fe because of Santa Fe, not because of whether there's a view outside the window of your hotel. I've stayed in La Fonda - it costs twice as much, and although the rooms are charming, I don't think it's worth twice as much as the Territorial.

I've stayed in B&Bs in England, France, Napa Valley, Monterey, and Santa Fe. I'd put this about in the middle in terms of B&B quality - the London B&Bs are small, dirty, and uncomfortable, with terrible food. The Monterey B&Bs all do continental breakfasts, and they're set in one of the most beautiful regions in the world, but they're small and dirty, with indifferent service. The Territorial is large, clean, and comfortable, and food is good, considering that it's not the focus of this experience. Northern England and France.. well, those were very nice. The English can't cook, the French were rude. Napa Valley... well, Napa Valley is heavenly. :-)

This is not a cuisine-based Bed & Breakfast. Don't expect to get five-star meals - I think they have appropriately decided not to try to compete with the more fantastic food options in Santa Fe. The breakfast is very modest, more of a continental breakfast than anything. However, it's a nice start to the day, and if you prefer to get a more substantial breakfast there are a couple of dozen restaurants within walking distance.

I think the Territorial is a bargain. I've stayed in the hotel three times, and will go back again when I return to Santa Fe. It's very close to the Plaza, and averaged about $130 a night. The rooms are large and comfortable. The bath is well-stocked, but not elaborately stocked.

They were extremely solicitous during my 7-night stay. There was a minor billing problem on check-out on my latest stay, but it was resolved very quickly without fuss. I had packages delivered to my room, no problem. I left notes for housekeeping for all of the issues that arose, and they were all resolved by the time I returned in the afternoon. They could offer a more complete set of services, perhaps at a premium, but the service package overall was very good.

So the way I break this down - the lodging is 5:5, the site is 5:5, location is 5:5, services are 4:5, food is 3:5. Overall, 4:5, because they do have room for improvement.

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26 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • English first
  • Any
English first
A TripAdvisor Member
4 of 5 stars Reviewed September 24, 2004

We just returned from a four-night stay at the Territorial Inn while we visited Santa Fe and our experience there was excellent.

After reading the preceding scathing, negative review just before leaving for Santa Fe, we called and confirmed our reservation, just to make sure they had it. No problem there, and upon arrival they even upgraded our room for free to a two-room suite because the original room was quite small and the desk clerk thought we'd be more comfortable! Mind you, this was his idea--we never asked. Having stayed in tiny European hotel rooms we were not fazed by the room size.

Our suite in the adjoining building was clean, modern, and spacious. The breakfast room was very nice, and the complimentary breakfast was fine for our needs--fresh fruit, cereals, yogurt, waffles, baked goods, coffee, etc. In the main inn building they put out snacks in the afternoon (things like chips and salsa), and brandy at night.

The staff was unfailingly helpful during our visit, making restaurant reservations, providing directions and suggestions whenever we had a question. One of them actually explained the issues that probably prompted the negative review--the owners had indeed fired the management company they had hired to staff and run the inn, and from my perspective whatever problems existed have been resolved.

The inn is literally one block from the Plaza, the hub of downtown Santa Fe, so you can walk everywhere, and they have a parking lot behind the inn where you can leave your car.

Other inns on the street are a lot more expensive (like Inn of the Anasazi), so I don't think you can go wrong at the Territorial Inn. We have friends going to Santa Fe in a few weeks and the first thing we told them was to book a room at this inn as soon as possible!

  • Stayed September 2004
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 stars Reviewed August 26, 2004

A dirty aging property run by an indifferent staff! The many many problems we encountered during our stay (August 2004) Included our reservation not being honored upon arrival ("someone screwed up!"), having to move to another property run by the same management company for the first night of our stay (another nightmare) Dirty room with stained carpets, mold in the bathroom, and a hot tub that doesn't work (a main reason for our choosing the property) We were lied to repeatedly by different staff members about the room screw up and the hot tub and given every (contradicting) expalnation imaginable ("it broke this morning"-sure it did) We started to get the full picture when two other couples came to complain to the manager while we were meeting with him. He claimed the owner had just fired the management company that day (although the unhelpful employees were the same throughout our stay) Hmmmm. This place nearly ruined our stay in wonderful Santa Fe! Stay here at your own Risk!!! You've been warned!! (((This property was rec'd. by the ABA (American Bar Association) for our stay during a conference- I hope they'll not make this mistake again!)))

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed August 23, 2004

If you like staying at B & B's, do not choose this hotel. First of all, we were in the annex of the hotel. Our window opened into an alley. It was not the charming room that is advertised on the web. All of the rooms open into the 'breakfast' area, which is very loud in the morning.

Secondly, the breakfast is continental. They left out toast, cereal and waffle makers. We might as well have stayed at the Holiday Inn. They do not serve you specialty breakfast. (All of the B&B's I have stayed in do).

For $250, I was extremely disappointed. The whole point of staying there was to get a great breakfast before walking around Santa Fe. You would be better off spending less on a room in another hotel and getting breakfast at Pasquals!

Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 8, 2004

What a delighful inn......We enjoyed our 3 day stay very much.....Great location and has a great little area for breakfast.....We made our own waffles.........Our room was very spacious and the service was great......Would definately stay here again..........

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed May 12, 2004

What a cute inn. The staff was friendly, and we just walked outside and were near all the restaurants and everything. We had a private hot-tub and a massage at the spa and just walked back to our room in our robes, how luxurious! A great find and good prices too. Check it out.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed January 5, 2004

This inn is in a GREAT location -- just a few minutes block from the city square, restaurants, shopping, museums -- two or three blocks.
Lots of touches made the stay special: warm, homemade cookies, coffe & cocoa, brandy & truffles in the evening -- real oil paintings in the bedroom (not those stupid hotel prints) and an unexpected fireplace in our room (which was wonderful, because it was cold outside!). Breakfast was cooked by our charming host, homemade french toast served with your choice of granola, cereals, fresh fruit, yoghurt, juices ... Although our room opened onto the lobby & was right next door to the main entrance, we barely noticed. There are a few rough edges which might bother someone used to staying in luxurious full-service, corporate hotels: our private bathroom was cold (due to a very drafty window), there was a bit of peeling paint, etc... Service was very kind, warm & personal; the overall stay felt quite homey -- if you can stay here for less than $100, especially considering the prices of places right next door, we heartily recommend!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Territorial Inn

Address: 215 Washington Avenue, Santa Fe, NM 87501
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 43 B&Bs / Inns in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Territorial Inn 3*
Number of rooms: 22
Also Known As:
Territorial Hotel Santa Fe

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