My recent experience at Casa de Estrellas - very disappointing. My mother and I were having a spa weekend in northern New Mexico and using a package deal at this locale. The package included 1 night stay in luxury villa w/firewood for fireplace, custom massage w/ hot oil & facial, complimentary espresso and cheese/fruit plate w/sparkling beverage, steam room and dry sauna.
When attempting to make reservations we were given the run around for available dates and the man on the phone acted like he didn’t know what package we were using.
We were not welcomed upon arrival; the mood was very somber and unfriendly. We were rushed to a casita above the garage, not getting the luxury villa we were supposed to - looked it was given to another guest even though we had reserved it 1 month prior to arrival. After quickly seeing the room we were rushed into our massages – supposedly behind schedule. There was no offer for assistance w/luggage.
Both experiences w/ massages and facials were wonderful (the best thing about the stay) but we didn’t get the hot oil offered in the package - no comp offered. Unfortunately the steam room was closed for repair - no compensation for the inconvenience. The outdoor hot tub was covered and not offered for use.
Upon returning to the room there was a small plate which included non fresh strawberries, grapes, a cream cheese roll covered in craisins and Gruet Blanc de Nois “sparkling beverage.” No espresso beans available.
The office closes at 6pm sharp, nobody available for after hour assistance, questions, etc
Maintenance issues – numerous light bulbs out all over indoor & outdoor. It was difficult to see after dark on outdoor stairs. Balcony – shaky, bedroom door doesn’t close.
The location is fantastic if interested in downtown area, however there is constant traffic noise from the busy street.
Overall, this place is beautifully decorated, quaint, unique, one of a kind. However, the hospitality is sorely lacking. I will not be returning, will not hold my wedding here and will not recommend it.
- Official Description (provided by the hotel):
- Enjoy the ambiance of a Santa Fe boutique hotel. Casa de Estrella is an artistically designed hotel in Santa Fe, New Mexico offering luxury Santa Fe accommodations for romantic couple retreats, wedding destinations, and business travelers. ... more less
- Also Known As:
- Casa De Estrellas Hotel Santa Fe