We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Consistent, comfortable, clean, and quiet” 4 of 5 stars
Review of Holiday Inn Express

Save Saved
You added Holiday Inn Express to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Express
2.5 of 5 Motel   |   3450 Cerrillos Road, Santa Fe, NM 87507   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #33 of 60 hotels in Santa Fe
Phoenix, Arizona
Top Contributor
142 reviews 142 reviews
15 hotel reviews
Reviews in 57 cities Reviews in 57 cities
90 helpful votes 90 helpful votes
“Consistent, comfortable, clean, and quiet”
4 of 5 stars Reviewed July 6, 2014

HIE is usually always excellent. We make it a point to find one wherever we find ourselves if we are staying overnight. They are clean, usually quiet, and consistent. The Hot Breakfast is to our liking and we find that we save more money and time by paying a bit more and having the hotel have a hot breakfast, verses a less expensive room and then having to find breakfast someplace else.
We did find that this hotel is farther from downtown Santa Fe than we anticipated, but the location was easy enough to find. Appreciated safe, off-street and lighted, free parking.
No problems, and when we return, we'll now know where to go.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review, 2 weeks ago
Dear Violette54,

Thank you for choosing our Holiday Inn Express Santa Fe to host your stay. We are pleased to know you found our property to be consistently satisfying for your family's needs. I trust you have enjoyed our brand's new and healthier items to our breakfast, such as Chobani greek yogurt, Turkey sausage, wheat English Muffins, and more fruit choices.

We appreciate your loyalty and we look forward to your next visit!

Ale Rodriguez
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

139 people have reviewed this hotel

Traveler rating
    44
    41
    25
    21
    8
See reviews for
31
39
9
25
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Torreon
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 3, 2014 via mobile

On the past days we visited Santa Fe, NM for the first time; we are from Mexico, so we booked our rooms at the HIE and to our surprise we received much more than we expected, we were pleasantly surprised. First of all, the staff was great, very accommodating and Chris always had cookies in the afternoon, Maggie had great recommendations for us to visit. The rooms were super comfy and clean and most important, the mattresses were excellent, great for a good night sleep. Breakfast was beyond our expectations. Steve was great at doing our checkouts when we left and even the housekeepers were super friendly. We are definitely planning on coming back to Santa Fe and of course, staying at the HIE.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review, July 4, 2014
Dear MariaIsabel1985,

Thank you for choosing our Holiday Inn Express Santa Fe to host your stay in our 'City Different'! We are pleased to hear our team was more than accommodating to your needs. Chris, Maggie and Steve are only a few of them that are always eager to making sure our guests are comfortable and happy with our services.

We look forward to your next visit!

Ale Rodriguez
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goodyear, Arizona
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed July 2, 2014

We booked this room based on our experience at a wonderful Holiday Inn Express in Yukon, OK, AND the comments in "Hotel Amenities" stating that rooms in this HIE had been recently renovated. Really??? Firstly, I do have to say, the staff was very friendly and accomodating. Larry helped us with an early check-in after we arrived much earlier than expected...very nice! Also, the outdoor pool was warm enough and clean enough to use, something that has been a big issue at other hotels on this trip. Room was ok, just not what I would consider newly redone. Bedside lamp was loose and falling apart, with no extra outlets for electronics like newer hotel versions. Cell phone had to be plugged in on the desk, which was ok, just not as convenient as bedside. The very dark wallpaper was unfinished on the bottom with no baseboards, and there was a large stain on the furniture. Room just looked dark, old and unfinished, not like a modern remodel. The parking was convenient to the side entrance and location was good for our needs. I guess after coming from that six-year-old HIE in OK that was immaculate and like new, I expected a remodeled room to be bright and clean and cheerful....It just wasn't. If anything, this trip has taught me that all HIEs are not created equal and the comments submitted by mgmt re this hotel are a little misleading.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review, July 4, 2014
Dear travelkat818,

Thank you for taking the time to give us feedback on your stay. We truly believe it is a great way to keep improving our services. we are pleased to hear Larry was accommodating to your needs of early check in, our pool to be warm and clean, and our parking lot and location to be convenient.

We keep working on our renovation process to be up to our guest's expectations for all our HIE properties, as we appreciate our guest's loyalty to our brands. I trust on your next visit you will find many more improvements that will satisfy your needs.

We look forward to your next visit!

Ale Rodriguez
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, CO
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 20, 2014

This older but somewhat renovated hotel has a good location that is easy to locate after a long day, and the staff is welcoming. The rooms are small but clean. The tiny bathrooms do have the newer large rectangular floor tiles. We had a peculiar TV, apparently an older model flat screen, and only got static until a staff member kindly explained the trick of first selecting a certain station and then others were available. In the morning the pancake machine was spitting out a mound of tiny coin sized pancakes, which was hilarious. I never eat flattened pancakes anyway, but once additional batter was added, the fun stopped and some diners did make automatic flat rolled pancakes. The hotel has an outdoor pool which we did not use because it was too cold outside, but it looked clean. Overall this hotel is nothing fancy, but a very good value.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review, June 23, 2014
Dear TripwBag,

Thank you for choosing our Holiday Inn Express Santa Fe to host our stay in our 'City Different'. We are pleased to hear you enjoyed your stay and you noticed several of our renovated items, such as our bathroom tiles.

As to our Pancake machine, it is a wonder, but ever so often is in a bad mood and will pull pranks on us, such as making micro-pancakes. ;)

There are more changes to come with our renovations, and I trust you will enjoy even better on your next visit to Santa Fe.

Ale Rodriguez
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Reviewer
4 reviews 4 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 12, 2014

We travel between Denver, Colorado and Phoenix, Arizona numerous times each year as we are the "snowbirds" from the North. We stay at this hotel and are always pleased with the kindness and courtesy of the wonderful staff. During our most recent stay last week, we arrived late and casually mentioned that we missed the cookies that they usually have for the guests. The next morning we were told that they had something for us and found that Chris had asked Amber to bake some cookies for us the next morning, and to give them to us before we left the next day.
This is an awesome staff!!!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review, May 14, 2014
Dear MamaSnowBird,

Thank you for choosing our Holiday Inn Express Santa Fe to host your visit. We appreciate you taking the time to recognize Chris and the rest of our team's efforts to always go above and beyond for our guests!

We look forward to your next visit!

Ale Rodriguez
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 11, 2014

I am a Platimum Elite member of the IHG family. I stay mostly internationally with the IHG fmaily of hotels. However my husband and I wanted a long weekend. This stay was awesome and Chris especially was great. He even cooked us cookies at night and broaght them to our room! The front desk gave us directions to out of the way destinations as well as saw to our every need. The hotel was clean, staff was nice, and for a hotel that we decided to stay at (at the last minute) you couldn't as for a better place to stay. Thank you Holiday Inn Express for making our long weekend turn into an enjoyable stay! We will be back to Santa Fe and stay at this hotel! Chris a "shout out to you sir" you are one in a million!

Room Tip: All rooms are good and the hotel is being remodeled!
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review, May 14, 2014
Dear LizaOKC,

Thank you for selecting our Holiday Inn Express Santa Fe to host your stay. You being a Platinum member, we appreciate your loyalty to our brands!

I am pleased to hear that your stay was delightful thanks to our staff. Chris is a great asset to our property and him and the rest of the team are always eager to go above and beyond!

We look forward to your next visit!

Ale Rodriguez
hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fountain, Colorado
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 5, 2014

Two private pilots landed at Santa Fe Airport (KSAF) at 11:00 p.m. after a long day of flying with some delays due to weather and minor issues with the plane (joys of being a private pilot)! Called the Holiday Inn Express for room availability! They offered a ride but we had already made arrangements with a cab. Front desk service was great and the room rate was very reasonable! We were given a room with two queen beds well away from any noise. The mattresses were nealry new and provided a restful night. Up at 6:00 a.m. to finish the last leg of our Vegas to Colorado trip. After breakfast, the General Manager (Alejandra) provided us transportation to the airport. The staff was excellent when they didn't have to be! I certainly would recommend staying here. In fact, when flying south to avoid high mountain passes and bad weather, KSAF and the Holiday Inn Express is now a destination, not just a waypoint!

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review, May 7, 2014
Dear Michael H,

We truly appreciate you taking the time to recognize our property and our team's service! I am pleased to hear you found our new beds to be comfortable, and our staff to be accommodating!

I hope you had a safe trip back home. We definitely look forward to your next visit!

Alejandra Rodriguez
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Express? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express

Address: 3450 Cerrillos Road, Santa Fe, NM 87507
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express in Santa Fe, NM. We are conveniently located just 4 miles south of the Santa Fe Historic Downtown Plaza. Just exit I-25 at Cerrillos Road, Exit #278. Come and be our guest while you experience Santa Fe's rich cultural diversity, art galleries, museums, shops, Indian Market and many fine restaurants.Each one of our 76 newly remodeled hotel rooms features a microwave and refrigerator, coffee maker, iron and ironing boards and hair dryer. Our beautiful hotel features the new Stay Smart Bedding Collection in all of our rooms that will make your stay restful and relaxing.Be our guest and enjoy our delicious new full Continental breakfast with hot items. We also have a new fitness and business center and an outdoor pool and guest laundry. We are a pet friendly hotel. We also have high-speed wireless Internet.The Holiday Inn Express is a great choice to host your Santa Fe adventure. We are within an hour drive from Taos, Chimayo, casinos and the Eight Northern New Mexico Pueblos! Santa Fe is host of the Loretto Chapel, home of the Miraculous Staircase, oldest house in the United States, San Miguel Mission which is the oldest church in the US, the Georgia O'Keeffe Museum, Palace of the Governors, Saint Francis of Assisi Basilica, the Santa Fe Opera, and many more attractions! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Orbitz, Travelocity, Agoda, Booking.com, Priceline, Tingo, BookIt.com, BookingOdigeoWL, Hotels.com, Expedia and Venere so you can book your Holiday Inn Express reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel Santa Fe
Holiday Inn Express Santa Fe
Holiday Inn Santa Fe
Santa Fe Holiday Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Express, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.