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“Wonderful Staff” 5 of 5 stars
Review of Holiday Inn Express

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Holiday Inn Express
2.5 of 5 Motel   |   3450 Cerrillos Road, Santa Fe, NM 87507   |  
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Ranked #31 of 60 hotels in Santa Fe
Denver, Colorado
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
“Wonderful Staff”
5 of 5 stars Reviewed May 12, 2014

We travel between Denver, Colorado and Phoenix, Arizona numerous times each year as we are the "snowbirds" from the North. We stay at this hotel and are always pleased with the kindness and courtesy of the wonderful staff. During our most recent stay last week, we arrived late and casually mentioned that we missed the cookies that they usually have for the guests. The next morning we were told that they had something for us and found that Chris had asked Amber to bake some cookies for us the next morning, and to give them to us before we left the next day.
This is an awesome staff!!!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review, May 14, 2014
Dear MamaSnowBird,

Thank you for choosing our Holiday Inn Express Santa Fe to host your visit. We appreciate you taking the time to recognize Chris and the rest of our team's efforts to always go above and beyond for our guests!

We look forward to your next visit!

Ale Rodriguez
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

131 people have reviewed this hotel

Traveler rating
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    20
    8
See reviews for
28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Oklahoma City
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 11, 2014

I am a Platimum Elite member of the IHG family. I stay mostly internationally with the IHG fmaily of hotels. However my husband and I wanted a long weekend. This stay was awesome and Chris especially was great. He even cooked us cookies at night and broaght them to our room! The front desk gave us directions to out of the way destinations as well as saw to our every need. The hotel was clean, staff was nice, and for a hotel that we decided to stay at (at the last minute) you couldn't as for a better place to stay. Thank you Holiday Inn Express for making our long weekend turn into an enjoyable stay! We will be back to Santa Fe and stay at this hotel! Chris a "shout out to you sir" you are one in a million!

Room Tip: All rooms are good and the hotel is being remodeled!
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review, May 14, 2014
Dear LizaOKC,

Thank you for selecting our Holiday Inn Express Santa Fe to host your stay. You being a Platinum member, we appreciate your loyalty to our brands!

I am pleased to hear that your stay was delightful thanks to our staff. Chris is a great asset to our property and him and the rest of the team are always eager to go above and beyond!

We look forward to your next visit!

Ale Rodriguez
hotel General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fountain, Colorado
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 5, 2014

Two private pilots landed at Santa Fe Airport (KSAF) at 11:00 p.m. after a long day of flying with some delays due to weather and minor issues with the plane (joys of being a private pilot)! Called the Holiday Inn Express for room availability! They offered a ride but we had already made arrangements with a cab. Front desk service was great and the room rate was very reasonable! We were given a room with two queen beds well away from any noise. The mattresses were nealry new and provided a restful night. Up at 6:00 a.m. to finish the last leg of our Vegas to Colorado trip. After breakfast, the General Manager (Alejandra) provided us transportation to the airport. The staff was excellent when they didn't have to be! I certainly would recommend staying here. In fact, when flying south to avoid high mountain passes and bad weather, KSAF and the Holiday Inn Express is now a destination, not just a waypoint!

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review, May 7, 2014
Dear Michael H,

We truly appreciate you taking the time to recognize our property and our team's service! I am pleased to hear you found our new beds to be comfortable, and our staff to be accommodating!

I hope you had a safe trip back home. We definitely look forward to your next visit!

Alejandra Rodriguez
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlboro, New Jersey
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 1, 2014

The staff namely Maggie, Amber, Chris, Ale were excellent. They were super helpful and so pleasant. It was a pleasure being there and made our stay more pleasant. The place was clean, the breakfast was nice and it was always being replenished. Location was perfect. I would not hesitate to recommend this place. Thanks Chris for your warm and friendly greeting. We needed that after traveling for six hours to get there.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review, May 7, 2014
Dear sss916,

Thank you for staying at our Holiday Inn Express Santa Fe while in town. We greatly appreciate you taking the time to recognize our fabulous team that is always eager to accommodate our guests in the best way possible!

We look forward to your return.

Ale Rodriguez
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bermuda Dunes, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 20, 2014

Thank you Chris, we had the best meal of our whole trip on his recommendation., They are presently remodeling, so it will be even more up to date. Location was good, breakfasts at least had some choices for gluten free!

Room Tip: We enjoyed a back room not facing the street where there is more traffic noise.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review, May 7, 2014
Dear Stephanie M,

Thank you so much for selecting our Holiday Inn Express Santa Fe to host your stay. We appreciate you taking the time to recognize Chris' efforts to make sure your stay was outstanding.

We are confident we will see you on your next trip with our property fully renovated!

Ale Rodriguez
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camby, Indiana
Senior Contributor
44 reviews 44 reviews
39 hotel reviews
Reviews in 33 cities Reviews in 33 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 7, 2014

Was pleasantly surprised with this hotel. Great location, comfy bed, very quiet room. As with all Holiday Inn Express breakfasts, it was nice as well. The gentleman at reception gave me a great recommendation for dinner (Blue Corn Brewery), which was very appreciated. Will stay here again.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review, April 9, 2014
Dear Melissa T,

Thank you for selecting our Holiday Inn Express Santa Fe from many options to choose from! We certainly have a very strong team that is always eager to accommodate our guests' needs and ensure they feel home-away-from-home!

We look forward to your next visit!

Ale Rodriguez
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, Michigan
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 3, 2014

We came to Santa Fe to visit friends. Location was convenient. Service and attention by staff was excellent. Chris, evening reception was wonderful! He always remember us when we went out and made sure to ask us about our evening when we returned; even saved us cookies one night. Rooms clean and breakfast good.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFGeneralManager, General Manager at Holiday Inn Express, responded to this review, April 9, 2014
Dear Su_586,

Thank you for choosing our Holiday Inn Express Santa Fe to host your stay in our 'City Different'!

We appreciate you taking the time to recognize Chris and all our staff for the efforts we consistently make to ensure our guests are well taken care of.

We look forward to your next visit!

Ale Rodriguez
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express

Address: 3450 Cerrillos Road, Santa Fe, NM 87507
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express in Santa Fe, NM. We are conveniently located just 4 miles south of the Santa Fe Historic Downtown Plaza. Just exit I-25 at Cerrillos Road, Exit #278. Come and be our guest while you experience Santa Fe's rich cultural diversity, art galleries, museums, shops, Indian Market and many fine restaurants.Each one of our 76 newly remodeled hotel rooms features a microwave and refrigerator, coffee maker, iron and ironing boards and hair dryer. Our beautiful hotel features the new Stay Smart Bedding Collection in all of our rooms that will make your stay restful and relaxing.Be our guest and enjoy our delicious new full Continental breakfast with hot items. We also have a new fitness and business center and an outdoor pool and guest laundry. We are a pet friendly hotel. We also have high-speed wireless Internet.The Holiday Inn Express is a great choice to host your Santa Fe adventure. We are within an hour drive from Taos, Chimayo, casinos and the Eight Northern New Mexico Pueblos! Santa Fe is host of the Loretto Chapel, home of the Miraculous Staircase, oldest house in the United States, San Miguel Mission which is the oldest church in the US, the Georgia O'Keeffe Museum, Palace of the Governors, Saint Francis of Assisi Basilica, the Santa Fe Opera, and many more attractions! ... more   less 
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Also Known As:
Holiday Inn Express Hotel Santa Fe
Holiday Inn Express Santa Fe
Holiday Inn Santa Fe
Santa Fe Holiday Inn

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