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“A Memorable Stay” 5 of 5 stars
Review of Homewood Suites Santa Fe

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Homewood Suites Santa Fe
3.0 of 5 Hotel   |   10 Buffalo Thunder Trail, Santa Fe, NM 87506   |  
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Ranked #4 of 60 Hotels in Santa Fe
Los Lunas, NM, United States
1 review
7 helpful votes 7 helpful votes
“A Memorable Stay”
5 of 5 stars Reviewed August 11, 2014

My husband and I always stay at this Homewood Suites when in the area. The customer service and staff are always consistant and friendly, and the complimentary breakfasts are worth the stay. Very convenient to Santa Fe, up north if traveling to Taos, or to Los Alamos. Would highly recommend!!

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony G, Guest Services at Homewood Suites Santa Fe, responded to this review, August 25, 2014
Thank you very much for the excellent review, and thank you for coming back and seeing us! We hope we can provide an enjoyable experience for many trips to come.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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511 reviews from our community

Traveler rating
    358
    114
    27
    6
    6
See reviews for
155
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
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  • French first
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  • Japanese first
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English first
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 10, 2014

Beautiful surroundings, updated rooms, friendly staff. We enjoyed both dinner and breakfast, our kids would have enjoyed the pool, but it was a little chilly for swimming and we were tired after a long day traveling.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony G, Guest Services at Homewood Suites Santa Fe, responded to this review, August 25, 2014
Thank you very much for your review, glad to hear that you enjoyed your stay with us. For future stays, if you are a guest of our Hotel you also have access to the facilities at the resort next door! Including the indoor pool.
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1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 4, 2014

We checked out the HWS the last time we stayed in the main lodge and figured we would give them try this time. Very glad we did. Everyone was just wonderful and the facilities were exemplary. Both breakfast and dinner were super and the different menus changes from day to day was great too.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony G, Guest Services at Homewood Suites Santa Fe, responded to this review, August 25, 2014
Thank you very much for the wonderful review! We hope you come and visit us again, we're planning to revamp our menu!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
baltimore, MD
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed July 29, 2014

We just spent 3 nights here in a studio room in one of the casitas.
Pros: nice location for driving to hike at Bandelier, Valles Caldera, visit Los Almos. Excellent breakfast. Kitchen in room was nice to have. Gorgeous setting. Good wifi.

Cons: wished there were balconies or some sort of outdoor communal seating area to look back at the mountains - the pool area sits down and you can't see much from there. Very noisy AC unit turning on and off. Killed one cockroach in our room. Probably would not recommend if you are spending most of your time in Santa Fe - too far of a drive. Dining choices close by are limited at night. There was also some odd loud ringing sound in our room about 3-4 times a day (we were gone quite a bit) lasting 10 minutes or so. never could figure out what it was, couldn't hear it if I went outside when it was going on.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sugar Land, Texas
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 29, 2014

This hotel would be nice as the rooms are equipped with small kitchens. The room was very clean. I arrived on a Sunday night around 6. The gentleman at the counter seemed bothered to serve me. When I booked the reservation, the person told me that breakfast was similar to Embassy Suites.....Well, no...not really but it was decent.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony G, Guest Services at Homewood Suites Santa Fe, responded to this review, August 25, 2014
Thank you very much for your review, I would like to personally apologize for any mis-communication between you and our staff. We always strive to be professional as well as trying to provide a home away from home for our guests. Please come back and see us again for a true Homewood experience!
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aiken, United States
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 29, 2014

I highly recommend this hotel. I have stayed at this hotel multiple times over the past few years. Great quality and nice furnishings in the hotel and the staff has always been very helpful and accommodating. I have always found the rooms to be in excellent condition and quiet. The hotel also has casitas (8 rooms to a unit) which are just as inviting.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 27, 2014

We stayed at this Hilton property for 4 nights while in Santa Fe. Our first few minutes set the tone for most of the stay. We arrived around 5:00 pm right after a rainstorm had passed through the area. We had hoped for a nice room was a view. When we checked in the young man at the counter, who was not friendly, told us there were only two rooms left (really at 5). When we got to our first floor room with no view, water was dripping around the window in the living room area and landing on the air conditioner unit. I went back to the front desk to see if there was another room we could have. The same uncaring man sent me to another first floor room in a different building. Water was dripping in that unit also, in the bedroom. Went back to the front desk unfortunately the same man was there. He acted like he could care less about the dripping water and didn't seem bothered that we would have to listen to it that night. His only solution was to send housekeeping which took some time to our room and I was handed two towels. While I was at the desk I inquired about switching rooms the next day and at first he said he didn't know if they would have any other rooms (REALLY) then when he saw I wasn't giving up he said someone would be checking out the next day unless they decided to stay another night and we could move to their room if they left. After giving this some thought we decided to stay in the first room, I just didn't trust the front desk to make sure we had a room and we were going to be gone from the hotel all of the next day.
The drip did stop later in the evening, but what bothered me the most was the lack of concern for our problem. Starting off our stay here in this manner put a sour taste in our mouths for Homewood Suites.

The breakfast items were not very warm as others have mentioned, but there is a microwave there so things can be heated up. The breakfast choices were nice on Sat. & Sun., but after that they went down hill! The last two mornings they started running out of several items, such as brown sugar for the oatmeal, tea bags for hot tea & yogurt...think someone needed to go to the store, but once again the person working the breakfast didn't seem to care that they were out of basic items! Very sad for an upscale hotel!!!!

The front desk was a bad experience the first night we were there, and this continued during our stay. Another time we went to get some clean bathroom glasses since house keeping just left the dirty ones. Had to wait for someone to come to the front desk and they didn't have any glasses. One morning I noticed people were waiting at the front desk and the same man that checked us in was not behind the counter...he was at the breakfast area getting something to eat while people waited for someone to help them. He finally made it over to where they were waiting.
On the positive side the room (minus the leak) was very nice. Clean, comfortable bed, soft towels and plenty of room.
We would have only stayed there one night and then found another place in Santa Fe, but it was too late to cancel our reservations and this place was too pricey to pay for it and another place. If we visit Santa Fe again we will not be staying here and we didn't even mind the scenic 12 mile drive into Santa Fe like other reviewers had mentioned.
For a property that promotes itself as upscale the service was well below average and what bothered me the most is no one seemed to care!

Room Tip: Try to get on the second or third (top) floor depending on which building you are in.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Santa Fe

Address: 10 Buffalo Thunder Trail, Santa Fe, NM 87506
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Santa Fe
#3 Family Hotel in Santa Fe
#6 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites Santa Fe 3*
Number of rooms: 79
Reservation Options:
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Also Known As:
Homewood Suites Santa Fe Hotel Santa Fe
Homewood Santa Fe
Santa Fe Homewood Suites

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