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“overall pretty good” 4 of 5 stars
Review of Homewood Suites Santa Fe

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Homewood Suites Santa Fe
3.0 of 5 Hotel   |   10 Buffalo Thunder Trail, Santa Fe, NM 87506   |  
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Ranked #7 of 60 Hotels in Santa Fe
Certificate of Excellence
baltimore, MD
Level Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“overall pretty good”
4 of 5 stars Reviewed July 29, 2014

We just spent 3 nights here in a studio room in one of the casitas.
Pros: nice location for driving to hike at Bandelier, Valles Caldera, visit Los Almos. Excellent breakfast. Kitchen in room was nice to have. Gorgeous setting. Good wifi.

Cons: wished there were balconies or some sort of outdoor communal seating area to look back at the mountains - the pool area sits down and you can't see much from there. Very noisy AC unit turning on and off. Killed one cockroach in our room. Probably would not recommend if you are spending most of your time in Santa Fe - too far of a drive. Dining choices close by are limited at night. There was also some odd loud ringing sound in our room about 3-4 times a day (we were gone quite a bit) lasting 10 minutes or so. never could figure out what it was, couldn't hear it if I went outside when it was going on.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
3 Thank missmadison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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660 reviews from our community

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Sugar Land, Texas
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 29, 2014

This hotel would be nice as the rooms are equipped with small kitchens. The room was very clean. I arrived on a Sunday night around 6. The gentleman at the counter seemed bothered to serve me. When I booked the reservation, the person told me that breakfast was similar to Embassy Suites.....Well, no...not really but it was decent.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank ginasugarland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony G, Guest Services at Homewood Suites Santa Fe, responded to this review, August 25, 2014
Thank you very much for your review, I would like to personally apologize for any mis-communication between you and our staff. We always strive to be professional as well as trying to provide a home away from home for our guests. Please come back and see us again for a true Homewood experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
aiken, United States
2 reviews
5 of 5 stars Reviewed July 29, 2014

I highly recommend this hotel. I have stayed at this hotel multiple times over the past few years. Great quality and nice furnishings in the hotel and the staff has always been very helpful and accommodating. I have always found the rooms to be in excellent condition and quiet. The hotel also has casitas (8 rooms to a unit) which are just as inviting.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Deborah Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 27, 2014

We stayed at this Hilton property for 4 nights while in Santa Fe. Our first few minutes set the tone for most of the stay. We arrived around 5:00 pm right after a rainstorm had passed through the area. We had hoped for a nice room was a view. When we checked in the young man at the counter, who was not friendly, told us there were only two rooms left (really at 5). When we got to our first floor room with no view, water was dripping around the window in the living room area and landing on the air conditioner unit. I went back to the front desk to see if there was another room we could have. The same uncaring man sent me to another first floor room in a different building. Water was dripping in that unit also, in the bedroom. Went back to the front desk unfortunately the same man was there. He acted like he could care less about the dripping water and didn't seem bothered that we would have to listen to it that night. His only solution was to send housekeeping which took some time to our room and I was handed two towels. While I was at the desk I inquired about switching rooms the next day and at first he said he didn't know if they would have any other rooms (REALLY) then when he saw I wasn't giving up he said someone would be checking out the next day unless they decided to stay another night and we could move to their room if they left. After giving this some thought we decided to stay in the first room, I just didn't trust the front desk to make sure we had a room and we were going to be gone from the hotel all of the next day.
The drip did stop later in the evening, but what bothered me the most was the lack of concern for our problem. Starting off our stay here in this manner put a sour taste in our mouths for Homewood Suites.

The breakfast items were not very warm as others have mentioned, but there is a microwave there so things can be heated up. The breakfast choices were nice on Sat. & Sun., but after that they went down hill! The last two mornings they started running out of several items, such as brown sugar for the oatmeal, tea bags for hot tea & yogurt...think someone needed to go to the store, but once again the person working the breakfast didn't seem to care that they were out of basic items! Very sad for an upscale hotel!!!!

The front desk was a bad experience the first night we were there, and this continued during our stay. Another time we went to get some clean bathroom glasses since house keeping just left the dirty ones. Had to wait for someone to come to the front desk and they didn't have any glasses. One morning I noticed people were waiting at the front desk and the same man that checked us in was not behind the counter...he was at the breakfast area getting something to eat while people waited for someone to help them. He finally made it over to where they were waiting.
On the positive side the room (minus the leak) was very nice. Clean, comfortable bed, soft towels and plenty of room.
We would have only stayed there one night and then found another place in Santa Fe, but it was too late to cancel our reservations and this place was too pricey to pay for it and another place. If we visit Santa Fe again we will not be staying here and we didn't even mind the scenic 12 mile drive into Santa Fe like other reviewers had mentioned.
For a property that promotes itself as upscale the service was well below average and what bothered me the most is no one seemed to care!

Room Tip: Try to get on the second or third (top) floor depending on which building you are in.
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Service
Helpful?
3 Thank Quadp4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belen, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 27, 2014

My wife and I live about 80 miles south and come up about once every 2 months, usually just to relax and enjoy the facilities. We use the exercise room, the sauna and the top-of-the-line golf course. The breakfasts are great and the staff are gracious.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Ludlow, Washington
Level Contributor
57 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 26, 2014

During a cross-country trip, we accidentally miss-booked our 2-day stay here for a day earlier then we arrived so when we showed up, we were already a no-show for the first night booked and only actually booked for one more night. Long story short, I messed up the booking for the hotel when I booked online. Even though it was not the hotel's fault, they made everything right,waved our no-show and set us up for 2 nights in a Casa (all in about 5min). So moving on from the great service in the first few min of our stay, the room was very clean and well appointed in Santa Fe themed decor. There was a full size fridge along with a dishwasher and dishes, which is a big plus for us. The Casas are off from the main building so you are a distance from some amenities and the continental breakfast but this is just a function of the peace and quiet that you get by staying in a Casa and barely made a difference to us. The lobby in the main building was very nice and the breakfast was one of the best we have had in a hotel. Overall this hotel would be a good deal at a much higher price point, I would not hesitate to stay here again.

Room Tip: Get a Casa with the understanding that: You may have to go up a flight of stairs (no elevators in th...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank pmwentling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, Massachusetts
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 26, 2014

I am finding that you can't go wrong by choosing to stay at a Homewood property.
The property was beautiful, and the staff was very helpful. The only downside was that the hotel was not close to downtown.

You need a car if you stay here.

Room Tip: Stay in a casita if you can afford it.
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank QueenMemphis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Santa Fe

Address: 10 Buffalo Thunder Trail, Santa Fe, NM 87506
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Santa Fe
#3 Business Hotel in Santa Fe
#8 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates):
Hotel Class:3 star — Homewood Suites Santa Fe 3*
Number of rooms: 79
Reservation Options:
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Also Known As:
Homewood Suites Santa Fe Hotel Santa Fe
Homewood Santa Fe
Santa Fe Homewood Suites

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