After years of hearing people extoll the virtues of "Ten Thousand Waves" , I booked a room & massage for my husband & I to celebrate our birthdays. Upon arriving we found that the date had been mistakenly entered into the computer for the wrong month. I made my reservation by phone with a nice young man. We got to chatting & I fear this contributed to the snafu. I was also sent a confirmation email & did not notice the mistake at that time. The lessen here for me is to really read these confirmation emails. Check the dates & years that have been entered into the computer. Perhaps it was sour grapes on our part but we noticed a heck of a lot of traffic going past the rather tiny grounds. When it was pointed out on arrival that the treatment room was "just over there", I thought to myself, "a $300 soak & massage with the relaxing sound of trucks & cars going by. Hmmmmmm." The girl who started out pleasant was informing us that we would not be able to "stand up in our room" as it was an Airstream Trailer (we lived in one for 5 years so hearing this immediately snapped us I to reality) "When you came in that's why I said "Silvestra!" and you both smiled.", she said trying to deflect responsibility for the fact that she was well into checking us in, had taken our credit card & was into describing our room (we booked "Moonlet" which we were actually hoping to be able to stand up in for $375 a night.) when it dawned on her that we were not the "Silvestra" party. "I'm sorry", my husband said, "I thought "Silvestra!!" was some kind of new age greeting." (I did, too.) "This is an unfortunate mistake in that there's really nothing we can do for you. We are at maximum capacity. I can see if there are hotels nearby that might have a vacancy & you can book a room there & come back up here for your massage????" My husband & I looked at each other disbelief, at which point my husband turned to me & said, "wow...that sounds relaxing doesn't it sweetie?" After making sure that we would be refunded for the room & massages, (scheduled to be inhabited by us five weeks into the future) we grabbed hands, issued a final "Silvestra!!!" and called "The Inn of The Five Graces" from the parking lotwhich turned out to be the most magical move we
could have ever made. They too were at maximum capacity but somehow found us the most beautiful room which more than made up for poor customer service we found at "Ten Thousand Waves".
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