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“On a scale of 1-10 it's a 20!!!” 5 of 5 stars
Review of Inn of the Five Graces

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Inn of the Five Graces
150 E DeVargas Street, Santa Fe, NM 87501   |  
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Ranked #1 of 60 Hotels in Santa Fe
Dallas, Texas
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
45 helpful votes 45 helpful votes
“On a scale of 1-10 it's a 20!!!”
5 of 5 stars Reviewed June 9, 2013

From the moment you walk in the door you recognize the commitment to service. We were made to feel at home as soon as we arrived. The ENTIRE staff, Brian, Rebecca, Kim, Katherine,( and I am so sorry I cannot remember everyone's name) are helpful, kind and welcoming. Everyone speaks every time you pass, with a smile. They cannot do enough to please. Under the definition of hospitality you would find this inn. We travel quite a bit and the Inn of Five Graces sets the standard for service and hospitality.
Oh yes, the property . The collection of vintage buildings, in a perfect location have been BEAUTIFULLY restored. A tranquil setting only slightly removed from the center of activity. It is a lovely oasis in the heart of Santa Fe. The quality of restoration matches the excellent service.
When I initially booked I was a little concerned with the cost. All I can say is 'well worth the price'. Service is a dying art but it is alive and well at The I

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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378 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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English first
Thousand Oaks
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 4, 2013

This hotel is more like an upgraded motel. There is no restaurant/food, no bar, no swimming pool or Jacuzzi, there are no private balconies or patios - if you want to sit outside be prepared to sit with other guests at your patio table. It is really basic property with no finer amenities. Yes, you get some crackers and candy bars, etc, in the fridge, but for $500+ a night, I can buy my own snacks. The 'free' breakfast they provide is very basic and average; again, limited on the food selection.The staff is friendly and the property is pretty. The rooms are neat, sorta, gaudy, but different and fun. The décor is very flamboyant and colorful which might get on your nerves if staying for a long while. Not worth the money.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharif S, General Manager at Inn of the Five Graces, responded to this review, June 7, 2013
Dear Tami O,

Thank you for taking the time to write a review of your stay. I would like to apologize that your experience had not been what you may have expected. It seems as though you may not have been fully aware of what a stay at our Hotel would offer and include and expected something different. To give a better idea to readers of this review, our hotel is a luxury inn set on the “oldest block” in the United States. You will find a compound of original adobe buildings that have been converted into a hotel, offering luxury amenities within a historic setting. Our amenities, such as the spa, fitness room and restaurant are located in different areas of the property as opposed to a large resort designed and built to have everything in one main building. Our dining experience is with one of the finest restaurants in town, 315 Restaurant and Wine Bar, including a wonderful room service menu. We believe our layout adds to the charm and the experience, and I am very sorry if you were not aware of some of the amenities that may have been offered to you during your stay. I should also add that if your preference is for something different than what is offered at 315, adjacent to the hotel are three great restaurants, each with a lounge or bar.

You are correct that we currently do not offer a pool or hot tubs as we are a boutique hotel in Santa Fe’s historic district. Although you booked through a third party website, one of our reservationists had attempted to contact you prior to arrival for any assistance you may have needed or to provide any information you had not received. Unfortunately your desire for a property with a pool and hot tub were not addressed prior to your stay and for that we apologize.

What we do offer is a unique experience, which you would not find at a larger resort. While in the heart of Santa Fe and a walk away to most everything downtown, we are tucked away on a quiet street and are one of the few properties in the downtown area that is set around several courtyards. Our courtyards are lush and serene and have plenty of intimate spaces to rest and relax. Although not all of our suites have private patios or balconies, some do offer them. To find everything you may have been expecting, to be standard in every room, you may have had to look outside of the downtown area. What we offer is a very special setting that is authentic and set amid the historic architecture that makes Santa Fe a truly cultural experience.

The proprietors, Ira and Sylvia Seret, are renowned designers who have put great care and creativity into the design of each of our rooms and suites to make them as inviting and comfortable as one's own home. We consider the property to be much more than what you describe as "an upgraded motel." We are surprised by your comment given some of the particular features in your suite, Magnolia. The bathroom, for example, is as large as a bedroom with a deep soaking tub, separate walk-in shower, double sink vanity, heated flagstone floors and hand-woven carpets. The mosaic tile-work that adorns the walls and shower, which is one of the more sought after features of our rooms, took nearly 4 months to hand lay. Every room is designed with handcrafted furnishings and textiles, incorporating special antiques from around the world. I would have to reiterate other guest reviews that reflect a special and unique visual experience that you will not find anywhere else in the world.

We further regret that you were not able to find the value or experience you had hoped for during your stay. In addition to our service and ambiance, we have purposely included as many of the little things that tend to add up while staying at a hotel. Yes you could always go out and buy your own snacks, but it is not our intent to have you go out of your way so that you may have them in the room. That is why the mini-fridge is quite full with an entire range of snacks and drinks. You will also find we do not charge a service or resort fee and we offer complimentary amenities such as WiFi, valet parking and access to our fitness room. We are a gratuity-free property and include the full breakfast. The breakfast menu includes something that everyone might enjoy from the healthier options to local favorites. If there had been something particular that you had desired for breakfast that was not listed on our menu, it would have been our pleasure to have accommodated your request. Our intention is for you to arrive and let us take care of the rest.

As a smaller boutique hotel, we take pride in our work and find satisfaction in providing a great experience. Please know that we truly value the comments of our guests who may have felt otherwise. Our reservationists and staff are very knowledgeable about the hotel, area attractions and restaurants, and are available at all times to answer any questions. I would always recommend taking the time to see what they could offer, to either enhance your stay or make sure you have selected the right room and place for a wonderful experience.
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Charlotte, NC
Top Contributor
106 reviews 106 reviews
52 hotel reviews
Reviews in 50 cities Reviews in 50 cities
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed May 20, 2013

More character than any hotel we've ever enjoyed. Better service than the best Ritz hotel. Bent over backwards for us even though we were only staying 1 night. Fully stocked mini-fridge (snacks, drinks, fruit, cheese, crackers, home-made salsa and chips), valet parking, and cooked-to-order breakfast (which can be ordered for your room) are included in cost. Walking distance to all of the downtown sights/museums. Their website photos do a very good job showing what each room looks like. Only negative we could mention is that some rooms are in an older 2 story building - creaking floors give ambiance, but could wake light sleepers. Wish this hotel was closer to home.

Room Tip: Check the online descriptions and photos - you can also call and they will help you get the room you...
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian G, Manager at Inn of the Five Graces, responded to this review, June 10, 2013
Dear Sheaf01,
We are delighted that The Inn of The Five Graces has lived up to all that you had expected it to be and more. We are such a unique and historic property, the fact that you appreciated the design and character of our hotel is very rewarding. Thank you for sharing your comments on your visit with us and we look forward to welcoming you back to The Five Graces in the very near future.
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New Mexico
Top Contributor
75 reviews 75 reviews
20 hotel reviews
Reviews in 29 cities Reviews in 29 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed May 13, 2013

It was definitely hard to leave this inn! So beautiful, exotic details, fantastic tile work, perfect location (in the old, old charming center of Santa Fe), and a wonderful staff who were always there when you needed them, friendly and unpretentious. I loved this place!!! Oh, did I mention the fabulous bed? I could have fit 4 friends in it! And walking distance to Canyon Road and to Kakawa Chocolates.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian G, Manager at Inn of the Five Graces, responded to this review, June 10, 2013
Dear Walksfarwoman,
Thank you for your gracious remarks in regards to your recent stay with us at The Inn of The Five Graces. We strive to make our inn a home away from home for our guests when they are in Santa Fe. We too wish you could have stayed a few extra days. Our location being close to Kakawa Chocolates is definitely an added benefit, especially for the staff! Thank you again for taking the time to post such a nice review and hopefully, you will be able to stay with us again very soon.
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Montreal, Canada
Top Contributor
61 reviews 61 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
176 helpful votes 176 helpful votes
5 of 5 stars Reviewed May 8, 2013 via mobile

My wife and I have travelled around the world and have stayed at many superb hotels and inns. From the moment we arrived until the moment we (very reluctantly) left, everything about ths Inn was perfect. The rooms are very unusually decorated, ultra comfortable, the bathrooms luxurious, etc. But the best thing about this fabulous place is its staff. Every person there is on a mission to make guests feel welcome, wanted and appreciated. They don't even want to be tipped! Everything is included, the breakfasts are fabulous, and everything in the room is free. Guests are truly pampered day and night. We have stayed at more than 50 Relais & Chateaux around the world and The Five Graces is the best yet!

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian G, Manager at Inn of the Five Graces, responded to this review, June 10, 2013
Dear Enjoy_the_best,
Thank you for sharing such wonderful comments about your visit with us at The Inn of The Five Graces. There are some fabulous Relais & Chateaux properties throughout the world and to be considered one of the best is very humbling. Also, a warm thank you goes out to you from our staff. When our staff is singled out in such a positive light, it is really gratifying and provides them with added inspiration. We do hope that you will be able to return to The Inn of The Five Graces to see us in the near future.
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McHenry, Illinois
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 6, 2013

It was my 1st visit to Santa Fe. The Inn is downtown close to all that is the beauty of Santa Fe. OK, I'm a 5 star guy. I must be honest, this was my 1st recommended stay at a privately owned Inn. I could go on and on, but, I won't. Here's what you need to know, I wish I could have stayed forever. I mean that! The rooms and service are spectacular! After, just 4 nights, I knew everyone's name. That never happens at a chain 5 star resorts. Literally, I was blown away. I actually made friends with the entire staff, from the front desk to the maid service. Just magnificent! Here's my bottom line, don't be a 5 star national snob. The Inn at 5 graces will change your entire view on luxury stays. You ask, you receive. Nothing sterile. Feel the essence of people who really care. It's my new favorite!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian G, Manager at Inn of the Five Graces, responded to this review, June 10, 2013
Dear Kevin B,
Thank you so much for appreciating the fact that The Inn of The Five Graces is a small, family owned luxury boutique hotel that strives to provide a very special guest experience. Due to our intimate size and nature, we are able to offer a unique and personal level of service for each of our guests. Many of our guests do become our extended family and we look forward to each time they visit. The staff really enjoyed getting to know you and are already looking forward to your return. Thank you again for recognizing what and who we are and for taking the time to share your comments in such a nice review.
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Austin
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed May 2, 2013

Superlatives can't capture the sublimity of this property.

Perfect in every respect, but especially the finest, most attentive staff we've ever encountered, striking exactly the right note of unobtrusive attention to your every need. Absolutely world class personal service, including a call a week before our arrival to ask if they could assist with restaurant and/or activity reservations for our stay.

Other reviewers have well captured the look & feel of the property. Excellent full breakfast included. Great location, an easy stroll to Santa Fe's core art galleries, museums, and restaurants. Valet parking included, but who needs it?

Absolute delight. Pricey, but must say, worth it. "No Tipping" policy is great, because it adds to the sincerity quotient of staff doing their utmost to make your stay memorable.

Budget time to simply enjoy "being" there.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian G, Manager at Inn of the Five Graces, responded to this review, June 10, 2013
Dear GPSguyAustin,
Thank you so much for your kind words in regards to your recent stay with us at The Five Graces and for mentioning our wonderful staff in your review. We all genuinely care about your experience and are sincere about making it truly special. We are thrilled to know you enjoyed the property and that you had a great recommendation to save some time to enjoy being here with us. Your comments are truly appreciated and we look forward to your next stay with us.
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Additional Information about Inn of the Five Graces

Address: 150 E DeVargas Street, Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#1 Romantic Hotel in Santa Fe
#2 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$$$
Number of rooms: 24
Official Description (provided by the hotel):
The Inn of the Five Graces combines luxury with an aura of mystery. With an ethnic décor enhanced by East Indian and Tibetan antiques, oriental carpets and nomadic textiles combined with Southwest architecture, the interiors feature many handcrafted pieces as well as spectacular tile mosaics. Passionate about this land with its wealth of Indian legends, the owners invite you to embark on a sensory voyage to fully savour this melting pot of cultures and colours. ... more   less 
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Also Known As:
Inn Of The Five Graces Hotel Santa Fe
Inn Of The 5 Graces
Hotel Of The Five Graces
Of The Five Graces Hotel

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