Easy check in- we booked directly through inn and did not use 3rd party- ie. Expedia, etc.. Staff friendly, room very ice ad clean. We had traditional twin room. Room slightly chilly and heating unit running frequently due to slight gap between door and floor. Otherwise, room and breakfast were great. Convenience to town is fabulous.

We had a 3 night visit in December. The room was great, the location great (even in mid-winter cold we walked to restaurants and shopping most of the time), the breakfast far above average for a motel and the desk staff was very pleasant and helpful. We would definitely stay here again.

Others have written in detail about the amazing attributes of this hotel, so I will only highlight the key features which set this place apart from others we have visited in Santa Fe. First, the staff is exceptional. They are friendly without being bothersome. Incredibly helpful without being intrusive. There was no detail that went unaddressed. Second, the breakfast bar puts other hotel breakfasts to shame. There was no cheap white bread or no name cereal. On the contrary, every morning brought wonderful, hearty breads, delicious eggs, beans and chili sauces, among other items. Also, the breakfast room is lovely, complete with a tile floor and ornate (working) fireplace and traditional Spanish-style tables and chairs. You won't want to leave. Third, the location is just terrific with free parking (not the norm with other Santa Fe hotels). You can easily walk to the Plaza and to great restaurants. Fourth, the room could not have been cleaner and more spacious. We paid for a junior suite and thoroughly enjoyed a lovely fireplace - all for an excellent price. Finally, the decor is traditional without being cheesy. This is not a chain or an overrun tourist trap; rather it is a high quality hotel! We will never stay anywhere else in Santa Fe.

The first time I stayed here I was overwhelmed by the customer service. Santa Fe had their first snow of the winter and I was unprepared for the cold but the staff made sure I had cocoa and cookies which warmed my heart and soul. When I was worried about the availablity of cabs to the Railrunner the staff assured me that if the cab didn't show, they would drive me to the depot. I always stay here when in Santa Fe...its like staying with your favorite relatives!