We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great food, HORRIBLE service” 2 of 5 stars
Review of Casa Chimayo Restaurante

Casa Chimayo Restaurante
409 West Water Street, Santa Fe, NM 87501
505-428-0391
Website
Menu
Improve this listing
Ranked #97 of 472 Restaurants in Santa Fe
Price range: $7 - $20
Cuisines: Southwestern, Mexican
More restaurant details
Restaurant details
Good for: Outdoor seating
Dining options: Breakfast/Brunch, Reservations, Late Night
Indiana
Senior Contributor
37 reviews 37 reviews
32 restaurant reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
“Great food, HORRIBLE service”
2 of 5 stars Reviewed February 17, 2013 via mobile

I stopped in on a sunday around 215 pm. Their brunch menu was until 315 pm (they reopen for dinner at 5 pm). A lady, likely the owner, greeted me and i was seated in a room where there was only one group that was preparing to pay their bill. Two other couples in adjacent room. I ordered huevos rancheros off the brunch menu that came with a cup of green chile. Both were fantastic. However, the concern for customers and service was horrible. No sooner than 5 minutes after the nearby table left, in comes noisy busboy clearing the table. Another 5 minutes pass and my waiter, who would often disappear showed up with a large tray off knives and forks and began to roll them in napkins. Totally oblivious to the fact that i was actually in there to eat. After a few minutes of this noise, i got up and moved to the other room (waiter clueless). While i sat in the other room, the two other couples were also annoyed and soon left. Nothing says "we could care less about our customers" than making noise at the customer's expense. My waiter eventually figured out i moved and asked me if i wanted a refill of my water glass that had sat empty for 10the minutes. I said yes but he did not return until 10 minutes later after i asked some other waiter who then took over rolling utensils. I told my waiter why i moved and i could tell he almost said that they were preparing for dinner (of course they should have waited 30 minutes and gave respect to who was actually there). I left at 259 pm and on the way out told the owner that while the food was excellent, the service was lousy. She said she was sorry for that but i should have ordered a side order of genuine concern for customers but that was not on the menu or within their ability. Here is my suggestion to the many clueless people at this restaurant: respect those customers who are in the restaurant and have your clueless staff WAIT until the restaurant closes before you engage in behavior that runs customers off.

    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaUnicaGitana, Assistant Manager at Casa Chimayo Restaurante, responded to this review, April 3, 2013
Thank you for taking the time to share and rate your experience at Casa Chimayo. We value all of our customer feedback, and use it to continuously improve on both the food and service. We hope that you will be pleasantly surprised on your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

308 reviews from our community

Visitor rating
    147
    103
    35
    15
    8
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Texas
Senior Contributor
29 reviews 29 reviews
14 restaurant reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
“OK Food”
3 of 5 stars Reviewed February 15, 2013

The food was OK and the service was good, I think I may look for someplace else the next time. It is close to La Paloma B&B if you are short n time.

Visited January 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaUnicaGitana, Manager at Casa Chimayo Restaurante, responded to this review, February 16, 2013
Dear SWTexan,

Thank you so much for taking the time to review our restaurant! We are just over a year old and appreciate the feedback from our customers. We strive to continually improve our food and service, and hope to see you here again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, Virginia, United States
Top Contributor
60 reviews 60 reviews
48 restaurant reviews
Reviews in 19 cities Reviews in 19 cities
54 helpful votes 54 helpful votes
“Yum yum!”
4 of 5 stars Reviewed February 12, 2013

Stopped in while passing through Santa Fe. We went early and it was pretty quiet. Guacamole came out in a giant Mexican mortar bowl - great presentation. The green chili dipping sauce was spicy and delicious. Had blue corn veggie stacks and veggie tamale combination plate - very good. Husband had chicken fajitas - also very good. Good service - would return.

  • Visited February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaUnicaGitana, Manager at Casa Chimayo Restaurante, responded to this review, February 16, 2013
Hi Morgan F,

Thank you so much for taking the time to review our restaurant! We are just over a year old and appreciate the feedback from our customers. We strive to continually improve our food and service, and hope to see you here again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawrence, Kansas
Senior Contributor
24 reviews 24 reviews
16 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Good Choice!”
4 of 5 stars Reviewed February 9, 2013

Really good southwestern food. Great waiter gave really good advice on menu items and told about the owner's passion for using local ingredients as much as possible. Not far from Pkaza. Would highly recommend.

  • Visited February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaUnicaGitana, Manager at Casa Chimayo Restaurante, responded to this review, February 28, 2013
Thank you so much for taking the time to review our restaurant! We really appreciate hearing the feedback from our customers. It's what keeps us on our toes, striving to provide the best food and service possible. We look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe, New Mexico
Top Contributor
98 reviews 98 reviews
78 restaurant reviews
Reviews in 23 cities Reviews in 23 cities
237 helpful votes 237 helpful votes
“pretty good food, close to downtown”
3 of 5 stars Reviewed February 4, 2013

went here with friend for brunch. the cafe is just off Guadalupe street west of downtown. The interior is divided into 2 dining rooms, both have an intimate, old style, northern New Mexican kinda feel. They are decorated in the classic Mexican cafe style with lots of weavings (blankets, serapes) on the wall. Even though the cafe is rooted in the history and culture of the Chimayo valley (according to the menu), all of the hangings on the wall appeared to be mexican weavings rather than the lovely products of the weaving studios of Chimayo itself (?).

On our early afternoon visit the cafe was pretty empty (Feb. is low season). There was one waiter and he was personable and attentive. The menu for brunch is simple but contains a sampling of dishes particular to the area. I had the breakfast tacos (just OK), my wife had a set of sides as her meal (very good report) and our friend had the tortilla soup (also good report).

This is a good alternative to the bustle of downtown, especially in high season. As a venue, it is kinda typical of what you might find around town and in other northern NM locales.

  • Visited February 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaUnicaGitana, Manager at Casa Chimayo Restaurante, responded to this review, February 28, 2013
Thank you so much for taking the time to review our restaurant! We really appreciate hearing the feedback from our customers. It's what keeps us on our toes, striving to provide the best food and service possible. We look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Casa Chimayo Restaurante also viewed

 

Been to Casa Chimayo Restaurante? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Casa Chimayo Restaurante, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.