While the hotel is nice inside, they have no customer service skills at all. We had previously received coupons for discounted stays, but nothing current. Told us too bad, we booked on-line. Casino Host was no help either. Service gets worse though. Our Jeep broke down and was towed to Barth Kia (great place), had no way to get there. Would not take us in their van. Manager even spoke bad about their van service but told us it was too bad. Got a map out and showed me where the dealership was in town. Ok, we know where our car is, we cannot get there. Told us not their problem. Guess what, it is.... Poor Customer Service and food is nasty!
- Official Description (provided by the hotel):
- Cities of Gold Casino Hotel is located 15 scenic miles north of Santa Fe, New Mexico on Hwy. 84/285. 124 luxurious Guest Rooms. 1300 square feet of Conference Facilities. Breakfast and Dinner available in the Gold Dust Restaurant. Just steps away from the Cities of Gold Casino with Las Vegas style gaming action - seven days a week. Blackjack, Craps, Roulette, Slots, Bingo, Three Card Poker and the ONLY Poker Room in Northern New Mexico. ... more less
- Reservation Options:
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- Also Known As:
- Cities Of Gold Hotel Santa Fe