We were expecting a comfortable near luxury hotel and instead were very dissappointed to be staying in a hotel that did not offer the services or standards ordinarily received in a 3-star hotel. The hotel lobby is staffed only from 10am- 8pm. Part of the time the lobby was staffed by the maintenance man unable to answer questions. The room had left over coffee from last guest, no blanket (they used the bedspread as a blanket), no landline telephone. It seemed more like a hostile than a hotel. In additon there a $25 additional per night resort charge that covered absolutely nothing.
The location was excellent. Also, they just hired a manager who seems genuinely motivated to resolve the issues.
Just beware when Hotwire advertises a 4-star hotel without name in Santa Fe, this is what you are going to get.
- Official Description (provided by the hotel):
- Located just steps from the historic Santa Fe Plaza and Convention Center, the LUXX is a unique and luxurious boutique hotel housed within a historic building. The building features eclectic rooms in a wide variety of styles and original artwork, along with handy amenities like aromatherapy lotions, robes, free wifi, onsite coffee house, and Sushi restaurant. Award winning restaurants, art galleries, museums and shopping are all within walking distance. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Hotels.com, Odigeo, Agoda and Priceline so you can book your Luxx Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Luxx Plaza Hotel + Casita Santa Fe