We were expecting a comfortable near luxury hotel and instead were very dissappointed to be staying in a hotel that did not offer the services or standards ordinarily received in a 3-star hotel. The hotel lobby is staffed only from 10am- 8pm. Part of the time the lobby was staffed by the maintenance man unable to answer questions. The room had left over coffee from last guest, no blanket (they used the bedspread as a blanket), no landline telephone. It seemed more like a hostile than a hotel. In additon there a $25 additional per night resort charge that covered absolutely nothing.
The location was excellent. Also, they just hired a manager who seems genuinely motivated to resolve the issues.
Just beware when Hotwire advertises a 4-star hotel without name in Santa Fe, this is what you are going to get.
- Official Description (provided by the hotel):
- Luxx Plaza Hotel + Suites offers a Hip & Luxurious Property 22 rooms with 16 suites, one block from the Historic Plaza and Convention Center in Santa Fe, New Mexico. Amenities Include: Hot tub, outdoor patio, business center with computer, fax, copier, scanner/printer. Lounge with dining area, meeting room & art gallery. Luxx has a chef ready kitchen for our guests & suites have kitchenettes with stainless steel refrigerator, coffee maker, glassware, microwaves, hot plates etc. Every room has a workspace, desk, HDTV, Blu-Ray, free wi-fi, digital cable & Netflix. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Cheap Tickets, Tingo, Priceline, BookingOdigeoWL, Otel, Venere and Expedia so you can book your Luxx Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Luxx Plaza Hotel + Casita Santa Fe