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“About what's to be expected” 3 of 5 stars
Review of Motel 6 Santa Fe Plaza-Downtown

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Motel 6 Santa Fe Plaza-Downtown
2.0 of 5 Motel   |   646 Cerrillos Road, I-25 Exit 282 to Cerrillos Road, Santa Fe, NM 87501   |  
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Ranked #44 of 60 Hotels in Santa Fe
Tulsa, Oklahoma
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“About what's to be expected”
3 of 5 stars Reviewed July 23, 2014

Costing more than your average Motel 6, I thought this one might be a bit more "upscale" than the others, which I'm totally fine with, for what they market and provide (bare bones overnight accommodations). When we checked in, the room wouldn't even open, and even the staff couldn't get the door open. So they moved us to another room that was just fine. Overall it only slightly nicer than the average Motel 6 rooms. This hotel was within reasonable walking distance (about 1 miles) of the history downtown area of Santa Fe, so that's a plus. For the location, I suppose it wasn't a bad deal if you're looking to save a few $ on your stay.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at Motel 6 Santa Fe Plaza-Downtown, responded to this review, September 8, 2014
Dear Guest, Motel 6 Downtown staff and I would like to Thank you for taking the time to fill out a review for our location. I'm sorry we did not meet your expectations. We value our customer reviews to make our hotel the best for our guests. Also we work hard to do what we can and will certainly address your issues for a better future stay. We hope to see you soon. Thank you for choosing Motel 6 Downtown.
Sincerely Cynthia Mendoza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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102 reviews from our community

Traveler rating
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    36
    23
    13
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Newport, Oregon
Level Contributor
151 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
2 of 5 stars Reviewed July 22, 2014

I don't have a poor opinion of Motel 6; it is a niche and does what it does fairly well -- provide low cost, bare bones but OK accommodations for the budget traveler. I had had this property recommended to me as the best motel for the budget price close to the Plaza. I was underwhelmed when I pulled in and saw an old and run-down small building. I had reserved months in advance due to mobility issues but when I checked in the girl at the desk not only didn't honor my reservation requests, she offered me no solution. She didn't apologize. She just stated, with no interest in customer service, that the only rooms fitting my criteria were king bed rooms. I said fine, I'll take one; I'll pay for the upgrade. She then said they weren't available. I asked how I would manage to get up the stairs and she replied she didn't know. Period. Well... once I did get up the old rusted staircase to the room it was an odd mix of "try to fix up" and run down. Marble sink, good wifi, worn bedcover, old furniture. It was fine but uninviting. I made it my business to be out of the room as much as possible. Even for the rate I don't think I'd stay again; it was not a good experience.

Room Tip: Call ahead to confirm any room requests.
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  • Stayed July 2014, traveled solo
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at Motel 6 Santa Fe Plaza-Downtown, responded to this review, September 8, 2014
Dear Guest, Motel 6 Downtown staff and I would like to Thank you for taking the time to fill out a review for our location. I'm sorry we did not meet your expectations. We value our customer reviews to make our hotel the best for our guests. Also we work hard to do what we can and will certainly address your issues for a better future stay. We hope to see you soon. Thank you for choosing Motel 6 Downtown.
Sincerely Cynthia Mendoza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lubbock
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 stars Reviewed July 20, 2014 via mobile

$150 for a room i was afraid i would catch lice or bed bugs! it was so dirty!!!! and the smell of stale smoke was beyond any dive bar i've ever hung out in! also, people were screaming, cussing and fighting out side our window with the management never doing anything!!!

  • Stayed July 2014
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, General Manager at Motel 6 Santa Fe Plaza-Downtown, responded to this review, September 8, 2014
Dear Guest, Motel 6 Downtown staff and I would like to Thank you for taking the time to fill out a review for our location. I'm sorry we did not meet your expectations. We value our customer reviews to make our hotel the best for our guests. Also we work hard to do what we can and will certainly address your issues for a better future stay. We hope to see you soon. Thank you for choosing Motel 6 Downtown.
Sincerely Cynthia Mendoza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 8, 2014

Very big bed and comfy. Hot shower and good free wifi service. Stayed on the ground floor right by the staircase to the 1st floor so was a bit noisy. TVs definitely needs updating. Very close to Sante Fe Plaza and main road to airport.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, Front Office Manager at Motel 6 Santa Fe Plaza-Downtown, responded to this review, July 12, 2014
Dear Guest, Motel 6 Downtown staff and I would like to Thank you for taking the time to fill out a review for our location. I'm sorry we did not meet your expectations. We value our customer reviews to make our hotel the best for our guests. Also we work hard to do what we can and will certainly address your issues for a better future stay. We hope to see you soon. Thank you for choosing Motel 6 Downtown.
Sincerely Cynthia Mendoza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 613 helpful votes
5 of 5 stars Reviewed June 28, 2014

When I was at Santa Fe in mid-May, there were so many events going on that I was only able to snatch up a vacant room at this Motel 6 for my first night in town. So I took advantage of the short walk to the plaza to eat and drink, and when I took at taxi back late at night, it was only $6.
The room I had upstairs had nicer furniture than the other Motel 6's I've stayed at, and it was very clean like the other times I've stayed there. Plenty good for the convenience of staying so close to the plaza.

Stayed May 2014, traveled with friends
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, Front Office Manager at Motel 6 Santa Fe Plaza-Downtown, responded to this review, July 12, 2014
Dear Guest, Motel 6 Downtown staff and I would like to Thank you for taking the time to fill out a review for our location. We value our customer reviews to make our hotel the best for our guests. Also we work hard to do what we can and will certainly address your issues for a better future stay. We hope to see you soon. Thank you for choosing Motel 6 Downtown. Sincerely Cynthia Mendoza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed June 13, 2014 via mobile

it's my 2nd stay in a motel 6. the first one was worse. that's the positive thing I can say on this motel. the girl at the reception was bored and not helpful, the room was dirty, no towels and when I got them they were not clean, the room is so unclean...you cannot open the curtains so dirty they are. but the bed was ok and clean. it is definitely not worth the few bucks you save. never again in a motel 6

  • Stayed June 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, Front Office Manager at Motel 6 Santa Fe Plaza-Downtown, responded to this review, June 19, 2014
Dear Guest, Motel 6 Downtown staff and I would like to Thank you for taking the time to fill out a review for our location. I'm sorry we did not meet your expectations. We value our customer reviews to make our hotel the best for our guests. Also we work hard to do what we can and will certainly address your issues for a better future stay. We hope to see you soon. Thank you for choosing Motel 6 Downtown.
Sincerely Cynthia Mendoza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 11, 2014

Convenient location easy to get to Center of city.I went to the office around 10:30 am to ask if they had an available room for later in the day and the young girl at the reception desk gave me a room at such early time.The room was clean and nice and the girl at the front desk was wonderful and very helpful.

  • Stayed June 2014, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay P, Front Office Manager at Motel 6 Santa Fe Plaza-Downtown, responded to this review, June 19, 2014
Dear Guest, Motel 6 Downtown staff and I would like to Thank you for taking the time to fill out a review for our location. We value our customer reviews to make our hotel the best for our guests. Also we work hard to do what we can and will certainly address your issues for a better future stay. We hope to see you soon. Thank you for choosing Motel 6 Downtown. Sincerely Cynthia Mendoza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Motel 6 Santa Fe Plaza-Downtown

Address: 646 Cerrillos Road, I-25 Exit 282 to Cerrillos Road, Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #44 of 60 Hotels in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:2 star — Motel 6 Santa Fe Plaza-Downtown 2*
Number of rooms: 49
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