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“A Santa Fe Treasure” 4 of 5 stars
Review of Hyatt Place Santa Fe

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Hyatt Place Santa Fe
3.0 of 5 Hotel   |   4320 Cerrillos Road, Santa Fe, NM 87507   |  
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Ranked #18 of 60 Hotels in Santa Fe
Certificate of Excellence
Thousand Oaks, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“A Santa Fe Treasure”
4 of 5 stars Reviewed May 18, 2014

The room's were nice, and I was very impressed with the management. There were just a few reasons, I am not giving it an excellent rating.

We had reservations for several rooms, reserved under several names, and when we first arrived the management was confused about the room availability. In spite of this, everything worked out well in many ways.

Stayed December 2013, traveled with family
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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319 reviews from our community

Traveler rating
    154
    118
    27
    7
    13
See reviews for
105
108
26
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
New York City, New York
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 23, 2014

The hotel is well located along a major road with many restaurants within minuts of driving. It is very quite and clean in the room. There is indoor pool and spa in the hotel. The free breakfast is very good. A typical and satisfying experience for a Hyatt stay.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesa, Arizona
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 16, 2014

First visit to this hotel with my daughter. Location was a little tricky to find in that the hotel was back off the main road. We liked the modern feel of the interior. Room was fabulous. Very modern, great bed, huge couch, very nice TV. Breakfast was also very nicely organized, food fresh and very good! Would definitely recommend and would return!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lansing, Michigan
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 9, 2014

Stayed at this hotel for 3 nights with a group of relatives in town for a wedding. Although the bride and groom had made special arrangements with the hotel for a block of rooms, it took multiple calls to the Hyatt automated phone system to get a reservation, as well as at least 2 extra calls by the bride and groom to the hotel personnel. Something must be wrong with the Hyatt computer system when they can't handle a group of reservations or give adequate service. After arriving, however, the staff was fantastic and made up for the crummy reservation experience. The rooms are very comfortable and clean. The breakfast was very nice. The evening manager was very pleasant on our first night when we were dealing with jet lag and the effects of the altitude change, and provided one of our party with a special request of corn flakes and a banana. Having the small restaurant service with hot food available all day was a wonderful feature of this hotel. Staff was helpful in directing us to the downtown area when we asked for some advice. It did seem somewhat short staffed at busy times of the day, since the front desk staff also took care of the dining area at times. I would definitely stay here again. It would be especially nice if Hyatt improved their computer reservation and phone system.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
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Pacific Palisades
1 review
3 of 5 stars Reviewed April 5, 2014

I stayed at this hotel. Being a Diamond member, I received the kind of room I asked for and was allowed early check-in. The room was adequate and quiet, the bed was fine. Internet was extremely slow, DSL, and made it impossible to load pages or make a VOIP call or work on remote desktop. The staff offered a cable, with only one wall cable connection, which helped. They said that the connection "gets slow when there is a lot of people on the internet, morning and night." However, there were two of us, and two computers, not to mention our smartphones. So, the person with the cable had 'almost' adequate speed, while I suffered. This is not the place to go if you have serious internet business to do accomplish. It is extemely SLOW.

The other negative is that the staff, especially the males on the staff, walk around with their heads down and go out of their way to avoid eye contact. Who is training these people? I was never greeted with a "thank you for being a Diamond member" or asked about an amenity, etc.

Other than that, I liked the location and the room was quiet and good. THe one staff member I have to single out as being friendly and extremely helpful is an Asst Manager, Dianne.

Room Tip: Get a room at the back as this hotel is set back from a very busy highway. If you do get a room in...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Calgary
Top Contributor
52 reviews 52 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed March 26, 2014

The Hyatt Place in Santa Fe was relatively new and located close to major shopping centres with most of the shopping and restaurants you can think of. The room was clean and comfy. what surprised me the most of the breakfast. After having been on the road for over a week, it was very nice to have good hot breakfast with good knife and fork, and good plate. Very nice hot breakfast, with variety of fruit juice, milk, biscuit, beacon, eggs, etc. The breakfast was more like the one you got from a good fancy restaurant than a free continental breakfast from a hotel. Especially considering the reasonable price for the hotel, staying at the Hyatt Place in Santa Fe was one of the best deals I had for some time. HIghly recommended.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 18, 2014

I stayed in a King Room. The Hotel is pretty new and has a nice modern feel to it. The staff was really nice and helpful. Had a problem with the TV and the staff came right away to help. Asked for a pizza place and was given several menu's. Ask for directions and they were provided. I also loved the breakfast bar which was well stocked. The hotel offered eggs, sausage, pancakes (french toast the next day), cereal, yoghurt, fruit, bagels, toast, coffee, various juices. I was simply great. The bed was very comfortable and the rooms was very clean. I absolutely loved the shower which could have accommodated 4 people (if you wanted to lol). I also like that they are environment conscientious. The close was a bit small but sufficient for my use. The hotel is not close to the downtown and sightseeing are but still in not far about a 10 - 15 minute drive. It is however close to several restaurants. The hotel offers a pool and hot tub as well as a workout center and office area.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Santa Fe

Address: 4320 Cerrillos Road, Santa Fe, NM 87507
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#12 Family Hotel in Santa Fe
#22 Romantic Hotel in Santa Fe
#25 Business Hotel in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Santa Fe 3*
Number of rooms: 92
Reservation Options:
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Also Known As:
Hyatt Place Santa Fe Hotel Santa Fe

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