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“Perfect hotel !!!” 5 of 5 stars
Review of Hyatt Place Santa Fe

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Hyatt Place Santa Fe
3.0 of 5 Hotel   |   4320 Cerrillos Road, Santa Fe, NM 87507   |  
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Ranked #20 of 60 hotels in Santa Fe
Seattle, Washington
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Perfect hotel !!!”
5 of 5 stars Reviewed July 31, 2013

This was our third time in Santa Fe. We stayed two nights in this hotel and it was a wonderful stay. The room was really spacious, clean and quiet and all amenities worked perfectly. The breakfast was really good with a wide assortment of items. The shuttle service to down town Santa Fe is very convenient and accurate, and it avoid us about finding a parking for our car during the Spanish Market days. The staff was very friendly, efficient and accurate, I would mention in particular Ernesto, he was everywhere... at the lobby, in the breakfast room, in the shuttle, and he also helped us to solve a problem of reservation at another hotel (thanks Ernesto :-)). We absolutely recommend this hotel and surely we will return the next year.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HPSantaFe, General Manager at Hyatt Place Santa Fe, responded to this review, October 16, 2013
Thank you for your comments regarding your stay at our Hyatt Place Santa Fe. It's always great to hear that we are "Walking Out Talk"! We look forward to hosting you at a Hyatt Place again one day. Lee Bates. GM. 10.16.13
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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229 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Canada
Top Contributor
50 reviews 50 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 30, 2013

We stayed here on a stopover between Sedona and Colorado. We got the room for a steal of a deal on Hotwire, almost half price, so my ratings for value are based on that. A few minor things - pool closes at 10 - too bad, since we arrived at 9:30 pm. We discovered our fridge was broken, and were told they had a full house for the night so couldn't move rooms, but yet when I went to check out the pool a while later, there was a family getting off the elevator just checking in on our floor - in fact just across the hall from us. Would have been nice to have been offered their room (identical to ours) since they had not checked in yet, but oh well. Great sleep, huge room, nice breakfast.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HPSantaFe, General Manager at Hyatt Place Santa Fe, responded to this review, October 16, 2013
Thank you for your comments regarding your stay at our Hyatt Place Santa Fe. It's always great to hear that we are "Walking Out Talk"! We look forward to hosting you at a Hyatt Place again one day. Lee Bates. GM. 10.16.13
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Top Contributor
121 reviews 121 reviews
19 hotel reviews
Reviews in 46 cities Reviews in 46 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 30, 2013 via mobile

We stayed here for 4 nights and had adjoining rooms for our kids which allowed us to watch tv and relax while they slept. The property is in great shape and clean. Our bathroom had a nice shower (king room) but out kids room had a typical bathtub which isn't very luxurious. Breakfast was ok. I didn't like the way they shredded the eggs but not a big deal. Good choices for us and kids. I can see when too many people eat at once it can be a problem.

The pool is good but indoor and humid. I would prefer an outdoor pool next time. Not very big so if a lot of people decide to use it it could be an issue.

Staff was helpful and nice. Wish there was a tv in exercise room. Would definitely visit again.

Stayed July 2013, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HPSantaFe, General Manager at Hyatt Place Santa Fe, responded to this review, October 16, 2013
Thank you for your comments regarding your stay at our Hyatt Place Santa Fe. It's always great to hear that we are "Walking Out Talk"! We look forward to hosting you at a Hyatt Place again one day. Lee Bates. GM. 10.16.13
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boulder, CO
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed July 29, 2013

Traveling with friends from Flagstaff to Denver. We stopped over in Santa Fe, that being a point just about half way. This hotel is located about a mile from the highway. It is not in downtown Santa Fe. There is a hotel shuttle to the plaza, but it stops running at 8pm. Breakfast was good but it ends at 9am. The rooms are clean, comfortable, and huge. We had two beds and a sleeper sofa. There is a desk with a hard wire internet connection and an array of cell phone charger ports. The sink and vanity are part of the bedroom, and separate from the shower. There was a family with a crying baby across the hall but once we closed our door we could not hear a thing. Didn't use the pool but it looked nice. Very comfortable overall.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HPSantaFe, General Manager at Hyatt Place Santa Fe, responded to this review, October 16, 2013
Thank you for your comments regarding your stay at our Hyatt Place Santa Fe. It's always great to hear that we are "Walking Out Talk"! We look forward to hosting you at a Hyatt Place again one day. Lee Bates. GM. 10.16.13
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, TX
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 27, 2013

There are a large number of chain hotels along Cerrillos Road (State Route 14), one of the main highways leading to Santa Fe. This one is really far from the center of town (though close to the airport), which is its one major drawback, although they do run a shuttle to the Plaza. It's on a rather barren stretch of Cerrillos and there are not a whole lot of eating options within walking distance, other than Horseman's Haven, a decent diner. Other than that though I've had a good time on each of my several stays here: parking is free, the rooms are spacious, comfortable and clean, the wireless internet is free and works well, the pool and included breakfast are welcome (though try and get there early especially on crowded weekends). I wish they would get a bigger road sign, though--I missed the turnoff again on my first try this time (and getting to the hotel coming FROM town is convoluted, necessitating driving past the place and U-turning at the entrance to Horseman's Haven).

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HPSantaFe, General Manager at Hyatt Place Santa Fe, responded to this review, October 16, 2013
Thank you for your comments regarding your stay at our Hyatt Place Santa Fe. It's always great to hear that we are "Walking Out Talk"! We look forward to hosting you at a Hyatt Place again one day. Lee Bates. GM. 10.16.13
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 of 5 stars Reviewed July 26, 2013

I stay at lots of Hyatt Places and overall they are great. This one was a big disappointment. We stayed at this hotel while it was over run with well behaved little league teams. The problem wasn't the kids, at least from what we observed. It was that the pool could not handle the number of hotel guests using it at one time and the hotel's free breakfast area was totally overwhelmed. When we went for breakfast there was virtually no food left. The staff was doing everything they could to catch up but not enough staff to handle the situation. There was only one clean plate almost all of breakfast food was gone and the eating area looked like the aftermath of party. The problem here was not the staff they were great, also, lso the kids were fine. It was that the hotel was understaffed for handling such a large group and management was defensive.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HPSantaFe, General Manager at Hyatt Place Santa Fe, responded to this review, August 2, 2013
We are so apologetic for your experiences at our Hyatt Place Santa Fe. It was totally unfortunate that our non Little League guests had to experience the behaviors of some of the adults associated with the team. Those parents have since apologized for the disruptions they caused. We can certainly promise you and all of our other future guests that this type of disruption will never again take place in our hotel.

Again, I apologize and hope that you will give us another chance the next time you are in Santa Fe. Lee Bates, General Manager.
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Tampa, Florida
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 25, 2013 via mobile

I drove several hours from Colorado Springs and was looking forward to checking in. When opened the door to my room I saw a fruit plate, bottled water, cookie and a letter from the manager. Thats a classy move for a Hyatt Place. I felt appreciated and enjoyed my stay just a little bit more thanks to great management.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HPSantaFe, General Manager at Hyatt Place Santa Fe, responded to this review, October 16, 2013
Thank you for your comments regarding your stay at our Hyatt Place Santa Fe. It's always great to hear that we are "Walking Out Talk"! We look forward to hosting you at a Hyatt Place again one day. Lee Bates. GM. 10.16.13
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Place Santa Fe

Address: 4320 Cerrillos Road, Santa Fe, NM 87507
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Santa Fe
#22 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Santa Fe 3*
Reservation Options:
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Also Known As:
Hyatt Place Santa Fe Hotel Santa Fe

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