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“New and super nice!” 5 of 5 stars
Review of Hyatt Place Santa Fe

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Hyatt Place Santa Fe
3.0 of 5 Hotel   |   4320 Cerrillos Road, Santa Fe, NM 87507   |  
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Ranked #20 of 60 hotels in Santa Fe
Rifle
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“New and super nice!”
5 of 5 stars Reviewed January 27, 2013

This hotel's greatest liability is it's greatest asset!! A little out of the way.(liability)..but super quiet and secure(asset)! Wonderful staff...Ernesto is incredible and this staff will insure your stay will be great! Room was immaculate and the extra big TV was a pleasure.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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229 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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  • German first
  • Italian first
  • Japanese first
  • Spanish first
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English first
Sydney, Australia
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 16, 2013

This is a comfortable place to stay, rooms are good, we were facing the highway but couldn't hear any noise disturbance. The beds and pillows were excellent, very, very comfortable! Pool was good for a bit of exercise after a long day in the car. There's a shuttle bus to the centre of the town, which we didn't use, but would be good if you didn't have a car. Air conditioning was a bit noisy, but if you turn the thermostat down before you get into those great beds, it won't click on and off all night. Highly recommended!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 11, 2013

I visited this property in December and was very impressed with the services, location and facility. However, the exterior is sparse and one may not be impressed when driving up. Upon arrival, the staff was very efficient and even took me on a tour once the reservation was completed. I was also given coupons for a few establishments in the area. The room was large and comfortable, had somewhat of a separate sitting area with a partition between the bed and the sofa. There was one large tv and it was modern, had lots of channels and could be viewed from both areas.. There was a sink in the sitting area and although there was not a microwave in the room, one could use the microwave in the dining area in the lobby. The bathroom was small but quite sufficient with the sink on the outside.. I loved the lushness of the towels. The bed was comfortable and it was just enough space to walk around it but it could be perceived as tight. The housekeeping staff cleaned the room sufficiently and on the last day when I checked out, the housekeeper thought I had left something in the room and came down to the lobby looking for me to ask if I had left a bag. I was very appreciative even thought the item did not belong to me. Excellent customer service. A few things that could be improved. The free continenal breakfast was just so so with cold items and nothing of substance. I would think that oatmeal could be served as part of the free breakfast. You can purchase breakfast items as well as other food for a reasonable cost which is a plus for some. Purchasing food was not appealing because the same person who waited on you at the front desk appeared to be preparing food. The front staff seem to have multi-functions and frequently could be observed in the kitchen serving food. Becaue of other reviews that I read I was aware that it can be difficult to locate the hotel because the signage is small and one has be make a u-turn to access the place from one direction. Also the outside lights were bright and the windows did not fully close so we had to pin it shut. During the visit, it snowed and by the next morning there was still snow/ice on the ground which was hazardous and a liablity. Other than these things, I really enjoyed the services and visit.

Room Tip: Remember that you may have to make a u-turn when coming from the north and that signage is small. T...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 7, 2013

This hotel has one of the friendliest staffs I have ever encountered. Every person I encountered was polite, courteous and helpful. The main lobby looks very trendy and has a small bar that serves wine, beer and food. The continental breakfast was good and they also have food items you can order at a decent price ($6.50 for scrambled eggs, bacon and potatoes, french toast, etc). Rooms were quiet and beds were comfortable. I would definitely recommend this hotel and stay here again.

Room Tip: We chose a top floor room and heard no noise at all.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORDWAY
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed January 6, 2013

At 5:30 pm I had to search hotel for a staff member to show me where to check in (apparently the guy who was supposed to be there was in the kitchen)! My rate was supposed to include one a la carte entree breakfast, the guy said he knew nothing about it, only one AAA rate. A girl called our room and stated they only offer the free breakfast, as the owner did not pay to have what we booked. The room needed to be vacuumed, there was mold on the tiles in the bath areas. When we got up the next morning there were ants crawling on the tile floor! Utensils with crusted food on them at the "free" breakfast. The lady I turned it into just shrugged shoulders and said sorry. Poor staff, dirty rooms, and a knock on door from cleaning crew at 9 am!

Room Tip: Find a room at a friendlier, cleaner hotel!
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Cliffside Park, New Jersey
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 29, 2012

This hotel has large, comfortable rooms. It's clean, new, has large TVs that can be seen from either the bed or the sitting area. It's also well set up for doing work -- there is a desk with several outlets.

Because it is sited just off Cerrillos Road in a shopping area, the hotel will not win anyone over with curb appeal or charm. But once inside, there is a comfortable lobby, good rooms, free wifi that works fine, a decent breakfast area and fresh food available any time.

I stayed at this hotel a year ago and the front office staff seems to have changed -- they are now far more professional and helpful than they were then.

Room Tip: I stayed at the end of the corridor which was quiet -- no noise problems whatsoever.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 27, 2012

With a rental car and family of 4, downtown Santa Fe in August would have cost a small fortune. The location of this hotel is waaaay down on Cerrillos Avenue, but worked well as we had great access to the highways for short trips to Las Vegas (NM) and Madrid. The shuttle was great for bringing us downtown and picking us up later. The room fit a family of 4 comfortably with a little living area where we were not all on top of one another. Nothing dated, very comfortable. Definitely would recommend as a quality value stay.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hyatt Place Santa Fe

Address: 4320 Cerrillos Road, Santa Fe, NM 87507
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Santa Fe
#23 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Santa Fe 3*
Reservation Options:
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Also Known As:
Hyatt Place Santa Fe Hotel Santa Fe

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