I visited this property in December and was very impressed with the services, location and facility. However, the exterior is sparse and one may not be impressed when driving up. Upon arrival, the staff was very efficient and even took me on a tour once the reservation was completed. I was also given coupons for a few establishments in the area. The room was large and comfortable, had somewhat of a separate sitting area with a partition between the bed and the sofa. There was one large tv and it was modern, had lots of channels and could be viewed from both areas.. There was a sink in the sitting area and although there was not a microwave in the room, one could use the microwave in the dining area in the lobby. The bathroom was small but quite sufficient with the sink on the outside.. I loved the lushness of the towels. The bed was comfortable and it was just enough space to walk around it but it could be perceived as tight. The housekeeping staff cleaned the room sufficiently and on the last day when I checked out, the housekeeper thought I had left something in the room and came down to the lobby looking for me to ask if I had left a bag. I was very appreciative even thought the item did not belong to me. Excellent customer service. A few things that could be improved. The free continenal breakfast was just so so with cold items and nothing of substance. I would think that oatmeal could be served as part of the free breakfast. You can purchase breakfast items as well as other food for a reasonable cost which is a plus for some. Purchasing food was not appealing because the same person who waited on you at the front desk appeared to be preparing food. The front staff seem to have multi-functions and frequently could be observed in the kitchen serving food. Becaue of other reviews that I read I was aware that it can be difficult to locate the hotel because the signage is small and one has be make a u-turn to access the place from one direction. Also the outside lights were bright and the windows did not fully close so we had to pin it shut. During the visit, it snowed and by the next morning there was still snow/ice on the ground which was hazardous and a liablity. Other than these things, I really enjoyed the services and visit.
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- Also Known As:
- Hyatt Place Santa Fe Hotel Santa Fe