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“Overall a Nice Hotel” 4 of 5 stars
Review of The Hacienda and Spa at Hotel Santa Fe

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The Hacienda and Spa at Hotel Santa Fe
4.5 of 5 Hotel   |   537 S Guadalupe St., Santa Fe, NM 87501   |  
Hotel amenities
Ranked #16 of 60 Hotels in Santa Fe
Certificate of Excellence
GreenLeadersSilver level
Burlington, Iowa
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Overall a Nice Hotel”
4 of 5 stars Reviewed July 28, 2014

The staff at the front desk was excellent. The drivers were GREAT! They were very quick to pick up & drop off, all you have to do is call the hotel, let them know where you are & the shuttle is there immediately. The location is also a big plus, within walking distance to restaurants and entertainment. We stayed in a suite with a private balcony, which was nice. It would have been better to have a lock on the bedroom door to ensure privacy for the adults. The bathroom was a bit thrown together, but functional. The pool was small & the other guests seemed offended when we showed up with our eleven year old & actually used the pool, which was comical. Some of them actually left. I would recommend this hotel to couples more so than families.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review, July 30, 2014
I am sorry to learn of your troubles/discomfort at the Pool but hopefully your eleven year-old had a good time.

Many thanks for staying with us and I am glad to learn you especially enjoyed our London Taxi Shuttle Service.

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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175 reviews from our community

Traveler rating
    108
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    11
    4
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Granbury, Texas
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed July 23, 2014

For about $325 got a very nice room in their special hotel within a hotel, a butler, free continental plus breakfast, and a wine and cheese reception in the early evening. In addition got free shuttles to right where you wanted to go in the main Santa Fe area. This was very helpful as you could just park your car and have them take you to shop or to eating places. They made dinner reservations too. It was not right in the center of the action so quiet. Close enough for very short and fast shuttles.

Room Tip: The 6th floor room we had, 602 was great.
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Green Features: They ask you to keep your towels as long as you can.
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review, July 30, 2014
Very many thanks for staying with us and I am so delighted to learn you enjoyed your stay and took advantage of some of the amenities we offer. Hopefully you will be back soon?

kowaen mina so thuu puchi - Have a great day!
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St. Louis, MO
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed July 23, 2014

We recently stayed three nights with our teenage daughter. The Hacienda and Spa section is very quiet and peaceful. My daughter had room service and loved it. We had a suite so there were 2 TV's and a fireplace and really nice size patio/deck. The Hotel Santa Fe section has a beautiful bar, restaurant, and patio. The one thing we loved was the free transportation. The drivers were so helpful and it seemed like they were magic, you call and they appear. We would go back, I had thought I might like La Fonda better but after going by and seeing the crowds that are in and out of there I like the quietness and peacefulness of this place.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review, July 30, 2014
I am so glad you had a quiet and peaceful time with us and indeed avoided staying with the crowds!

Many thanks for staying with us - our drivers are waiting for your return!

kowaen mina so thuu puchi - Have a great day!
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Colorado Springs, Colorado
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed July 17, 2014

The hotel Santa Fe itself is not quite a four or five star hotel, but very pleasant and convenient walking distance from most of the sights and downtown. I understand the more exclusive Hacienda and Spa attached to the hotel is very, very nice, but it is somewhat confusing when you book where you are actually booking! The Amaya restaurant on site was very good, though our server was pretty lame--never brought the bread, warm water, and kept forgetting us.

Room Tip: Ask for a room with a balcony.
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review, July 23, 2014
With apologies for the poor service in our restaurant - not acceptable! Perhaps stay in The Hacienda next time and thank you for staying with us!
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Los Lunas, New Mexico
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 16, 2014

When we walked in, there was a conference occurring, and it was a bit overwhelming with people walking around, my thought was that we were going to be lost in the crowd. I couldn't have been more wrong. The front desk was AMAZING, I think Karen was her name (I hope it was because she was SOO great), but she quickly greeted us to the Hotel, she pulled up our reservations and we found out we had been upgraded as a courtesy to a suite. She was so pleasant, giving us a map of the property, explaining how the shuttle ran and even giving us some recommendations for some fantastic places to visit. I was really impressed with her customer service. Then we went up to our room and I was blown away with how beautiful the room was. There was two TV's, the bed was so comfortable and everything was super clean. My husband and I went down to the pool and there was cucumber water to sip on while we relaxed by the pool. When we came back up there was a sweet little basket with a couple apples and cookies and a hand written note, thanking us for our stay. It was the sweet touches like this that really impressed me. The kindness of the people working there and the beautiful hotel absolutely has my recommendation.

Room Tip: I have only been there once but the room we stayed in was the Picuis Jr Suite, it was so clean, we s...
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Green Features: The Hotel is definitely enviromentally-friendly. There are signs in the bathroom and by the elevators about the water conservation. It was refreshing to see that they care about the environment, especially living in NM ourselves and knowing the importance of saving water when we can.
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review, July 23, 2014
Thank you in return for such an “amazing” review and your kind and gracious compliments are so greatly appreciated and encouraging.

We do not have a Karen at the Front Desk, so it must have been Victoria or Alyssa or Antoinette or Frances?! But hopefully they all equally care for our guests such as yourselves!

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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bay area
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 5, 2014

We were on a girlfriends trip to Santa Fe. The hotel staff was so warm and friendly that we would recommend this hotel to anyone in a blink. The hotel shuttle service was a blessing. It took us around the plaza and nearby places. The room was nice and clean. The onsite Spa was excellent. The staff actually suggested lot of fun places for us to visit. The food at the restaurant onsite was excellent. Room service was excellent.
All in all I would like to say that we all had a great time at the Hotel and would highly recommend this hotel.

Room Tip: the room in Hacienda is big and bathroom spacious.
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review, July 10, 2014
Thank you ladies for staying with us and I am so happy to know you had a fun time and that we took good care of you.

Your recommendation is wonderful! Thank you again!

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed June 16, 2014

We recently stayed here on our family vacation. Beautiful hotel. Our suite was wonderful. Even though it was June, we got to use the fireplace while we were there. Our butler Lubo was fantastic. The hotel is quiet and the beds are very comfortable. I really enjoyed the big soaker tub with its own television. We all had a very relaxing stay while we were there. And we loved the hotel shuttle!!

Stayed June 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetson, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review, June 26, 2014
I am delighted to learn that you enjoyed your stay and that Lubo especially took good care of you.

Please come back soon. The shuttle/taxi await you!!

kowaen mina so thuu puchi - Have a great day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hacienda and Spa at Hotel Santa Fe

Address: 537 S Guadalupe St., Santa Fe, NM 87501
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 60 Hotels in Santa Fe
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Hacienda and Spa at Hotel Santa Fe 4.5*
Number of rooms: 35
Official Description (provided by the hotel):
At The Hacienda and Spa, our luxurious fireplace rooms and suites are filled with Native American Art and warm gem-like tones that reflect the southwest. Enjoy a unique cultural experience from the lilting notes of a Native flute, watching ceremonial dances, or listening to our Historian bring Santa Fe to life. ... more   less 
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