The staff at the front desk was excellent. The drivers were GREAT! They were very quick to pick up & drop off, all you have to do is call the hotel, let them know where you are & the shuttle is there immediately. The location is also a big plus, within walking distance to restaurants and entertainment. We stayed in a suite with a private balcony, which was nice. It would have been better to have a lock on the bedroom door to ensure privacy for the adults. The bathroom was a bit thrown together, but functional. The pool was small & the other guests seemed offended when we showed up with our eleven year old & actually used the pool, which was comical. Some of them actually left. I would recommend this hotel to couples more so than families.
- Official Description (provided by the hotel):
- At The Hacienda and Spa, our luxurious fireplace rooms and suites are filled with Native American Art and warm gem-like tones that reflect the southwest. Enjoy a unique cultural experience from the lilting notes of a Native flute, watching ceremonial dances, or listening to our Historian bring Santa Fe to life. ... more less
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