When we walked in, there was a conference occurring, and it was a bit overwhelming with people walking around, my thought was that we were going to be lost in the crowd. I couldn't have been more wrong. The front desk was AMAZING, I think Karen was her name (I hope it was because she was SOO great), but she quickly greeted us to the Hotel, she pulled up our reservations and we found out we had been upgraded as a courtesy to a suite. She was so pleasant, giving us a map of the property, explaining how the shuttle ran and even giving us some recommendations for some fantastic places to visit. I was really impressed with her customer service. Then we went up to our room and I was blown away with how beautiful the room was. There was two TV's, the bed was so comfortable and everything was super clean. My husband and I went down to the pool and there was cucumber water to sip on while we relaxed by the pool. When we came back up there was a sweet little basket with a couple apples and cookies and a hand written note, thanking us for our stay. It was the sweet touches like this that really impressed me. The kindness of the people working there and the beautiful hotel absolutely has my recommendation.
- Official Description (provided by the hotel):
- At The Hacienda and Spa, our luxurious fireplace rooms and suites are filled with Native American Art and warm gem-like tones that reflect the southwest. Enjoy a unique cultural experience from the lilting notes of a Native flute, watching ceremonial dances, or listening to our Historian bring Santa Fe to life. ... more less
- Reservation Options:
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