The room was gorgeous, and the art throughout the hotel was really nice. I appreciated that the breakfast and cocktail hour used real plates and linens, with really good service. Overall, the place was worth it and we had a wonderful weekend, but it would have been a really amazing weekend if we only had to deal with the Hacienda and not Hotel Santa Fe.
The bad service we received was through Hotel Santa Fe, where you have to check in. Eloy, at the front desk, told us we would have to wait for a clean room, despite telling us that there were other rooms that were currently clean that weren't reserved for the time we were there. So he easily could have given us one of the clean rooms, but refused. Eloy was adamant that he would call us as soon as our room was cleaned and that we didn't need to come back to check. Well after 1.5 hours of waiting we went back up. Eloy said the room had been clean for a long time now, but he just never called us (he didn't say why). Also, the lobby is really nice in the Hacienda, but not very nice in Hotel Santa Fe, and they wouldn't let us wait for our room in the Hacienda lobby.
The service staff at the Hacienda was excellent, but I wouldn't call them "butlers." I expected butler service like at other hotels, like unpacking and packing for you, planning your itinerary, and at a minimum learning your name. Like I said, they were excellent at what they did, just don't expect them to do real butler tasks like you would at other places (which are generally much more expensive than the Hacienda). The butlers never offered to help us with anything, except saying hello and taking our dishes at the breakfast. With real butlers, you never have to ask for assistance.
Also, the morning we were leaving, we were woken up by a phone call of the hotel asking us to move our car immediately because they have a delivery coming in. My car, and all the others that had to move, were parked in a regular hotel guest parking area. We were parked exactly where we were supposed to be. This seemed really inappropriate and they need to plan better. The man did offer to move my car for me, but I wanted to move it myself since I needed to know where it was to retrieve it myself.
The spa is also not very good. They have zero facilities (like a hot tub, sauna, nice room where you wait between treatments), yet their prices are the same as all of the other spas in town that have facilities. So I'd definitely go somewhere else next time.