As frequent visitors to Santa Fe, we have experienced many of the hotels in the area. We recently stayed for the first time in the Hacienda part of the Hotel Santa Fe (we had stayed in the regular Hotel Santa Fe once before). The most important thing to note is that even though they are on the same property and are connected, the Hacienda part is most definitely different than the Hotel Santa Fe and you must reserve the one you want. The Hacienda rooms are much larger, more up-to-date and better-appointed and come with free breakfast (and a higher price). While I would hesitate to return to the regular hotel, I would definitely recommend the Hacienda. Although the property is further from the historic Plaza than some hotels, we found it to be an easy and pleasant walk. A free shuttle is available for those for whom walking is not ideal. On the plus side, the hotel is right across from the Railyard District and the excellent farmers' market.
Our room was very spacious, the furnishings were a cut above those in a standard hotel, and the bed was extremely comfortable. Although some of the uniqueness of Santa Fe architecture was missing here (no vigas and beams in the ceiling, for example, though there was a fireplace), it succeeds in maintaining a balance between modern hotel room and restrained Santa Fe style. The bathroom was also spacious, even if the vanity was crowded with toiletries and coffee, and the showerhead was glorious. There are a few amenities at this property, including a hot tub and fitness center, though we used neither. Free breakfast is a nice perk that we also didn't take advantage of.
As others have mentioned, there is a butler service for the Hacienda guests. This certainly makes you feel as if service is a top priority here, though we didn't see or hear from the butler once he brought our bags to the room. This is not a complaint--we just realized that we have no idea what to do with a butler and therefore did not use the service. If you are a needy guest or have a better vision of how to use a butler, you will most likely be pleased.
It now seems to have become the norm for Santa Fe hotels to charge some sort of nuisance fee, under the guise of a parking or resort fee. This hotel has unfortunately succumbed as well, so expect an $18 per day fee and make sure you get your "free" bottled water from the front desk often during your stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for staying at our Hacienda and your positive feedback is greatly appreciated.
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I am delighted to learn you enjoyed your stay and please do enjoy the continental breakfast in our lounge (vigas, etc. included!!) and pester our Butlers for ideas and to make arrangements, etc. next time!
Wishing you and your family a wonderful Thanksgiving!
chenoho mima téwe yo tha - We thank you for staying with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.