My wife and I planned a trip to Santa Fe for our "special" 60th birthdays. From our own investigation, and advice from Santa Fe resident friends, we chose the Hacienda and Spa at Hotel Santa Fe for our 8-day visit. So many hotels on Tripadvisor have negative reviews, I was almost afraid to stay anywhere in Santa Fe. To sum it up, our stay at the Hacienda was thoroughly enjoyable. Upon our arrival, check-in was a breeze. Front desk staff was efficient and friendly, and our butler arrived to help with luggage before we even had a chance to sign in. Our room was a Fireplace King on the ground floor, and was a good size and very well appointed. The king bed was comfortable and the linens were of excellent quality. We had in-room coffee, hair dryer, robes, a safe, flat screen TV and sufficient storage space for a week of clothing. The room was very quiet. The lobby at the Hacienda is a very nice sitting area with a lot of Native American art items. The main lobby is in the adjacent Hotel Santa Fe building. So there isn't much traffic or noise in the Hacienda building itself.
The hotel itself contains a plethora of authentic Native American art, both in the Hacienda building and the main hotel. Each floor has examples of pottery, paintings, Kachina dolls and other art objects. The hotel also offers a free shuttle service, with runs to the plaza and other areas within a 1-mile radius. Although the hotel is not located at the plaza, it's only a 10-minute walk to the main town area. There are several nice shops and restaurants located a block or so from the hotel, in the Railyard area. Notably, Cowgirl BBQ and Tomasitas for dining, and Sissel's jewelry store where we visited several times.
The housekeeping staff and services were beyond expectations. They serviced the room at least twice a day, offering extra towels in the evening, if needed. A separate person stopped by a couple of times to ask if the mini-bar needed replenshing. Each evening when we returned, housekeeping had turned down the bed, and left Lindt chocolates.
A complimentary breakfast is offered every morning in the Hacienda building, in the lounge on the top floor. An ourdoor patio area is adjacent. I would say it is a Continental "plus" offering, with waffles, oatmeal, cottage cheese, granola and other cereals, fresh orange juice and grapefruit juice, very fresh and ripe fruit, crossaints and pastry, bagels, and very nice breads, along with miniature jars of Dickinson jams. In the afternoon, wine, cheese and fruit are served in the lounge.
We ate at the Amaya restaurant on a couple of occasions. The food and service was excellent. We sat in the bar area for a light bite one evening, and listened to flute and guitar music played weekly by a Native American musician.
My wife used the services at the spa on location at the hotel, and said the massage was one of the best she has had.
I could go on and on. Suffice it to say, the Hacienda was a very nice hotel and we would definitely stay there again. For us, the price of the accommodations presented a very good value in Santa Fe.