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“Weekend Retreat” 5 of 5 stars
Review of The Hacienda and Spa at Hotel Santa Fe

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The Hacienda and Spa at Hotel Santa Fe
4.5 of 5 Hotel   |   537 S Guadalupe St., Santa Fe, NM 87501   |  
Hotel amenities
Ranked #12 of 60 hotels in Santa Fe
GreenLeadersSilver level
Amarillo, Texas
1 review
5 helpful votes 5 helpful votes
“Weekend Retreat”
5 of 5 stars Reviewed April 15, 2013

I planned a retreat for my firm at The Hacienda and Spa. They really had a nice time. The evening reception was good. They had the Amaya dinner buffet and the Land of Enchantment breakfast which offered a nice variety of good food. We had a group of 54 people who needed to be shuttled around town to 5 different restaurants, and the shuttle service was on top of their game. Many people also took advantage of the spa, which I heard booked up quickly.
One attorney wrote, "In all seriousness, the retreat was a very enjoyable trip and just a really good weekend overall. Thanks again."
Kudos to ALL of the staff for making their stay a great one!

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review, April 23, 2013
We thank you so very much for booking your retreat with us and are delighted to learn that everything went well. I hope that you will return if not as a group, but individually in the not too distant future!

Again, many thanks for staying with us.

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Colorado USA
Top Contributor
88 reviews 88 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed March 26, 2013 via mobile

Had been in many Santa Fe hotels over many years and tried this one out. Glad I did. Discovered a newly developing area of Santa Fe that was interesting and gave us a new feeling for this city which is our favorite. Good deal, roof top spa hot tub. Free bottle of wine and cheese reception from friendly Lubo the butler. Free papers and full breakfast. No other place in Santa Fe does it all better. Convenient parking. Nice grounds.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review, April 1, 2013
Thank you for trying us out! And please come back soon. We are delighted to learn you enjoyed your stay and met Lubo who has been with us for 12 years!

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 20, 2013 via mobile

As luck would have it, my hip went out on our road trip out from South Texas. Margaret worked so hard to relieve my pain. Thanks to her, I was able to enjoy the rest of our stay. She's a miracle worker. We didn't stay in the hotel, but it was recommended to us because the spa at La Fonda was closed. The spa was beautiful, clean, and peaceful, with great showers, too. Mmmm...just thinking about it makes me want to go back.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review, April 1, 2013
But please also stay with us next time!! So pleased to know that Margaret took care of hip!!

kowaen mina so thuu puchi - Have a great day!
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Durango, Colorado
Top Contributor
60 reviews 60 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed March 20, 2013 via mobile

We stayed in the deer suite. First time at the hacienda and was a bit confused. We pulled up and weren't sure where to check in. The hacienda isn't where you check in. When we arrived at the main hotel entrance I was expecting valet parking, no such thing I was told by the parking attendant. Was able to check in early, which was nice. But was immediately interrupted by the front desk/butler several times. If you want room service you have to order through your butler??? And you have to find him first. One butler was all I saw, each shift, for the whole hacienda. We asked if there were more and we got a smile. Huh? We booked spa treatments and when we arrived early to "relax" and get settled in we were told "there isn't a waiting area". We set next to the elevator. How relaxing. I also wanted to order champagne and fruits prior to our treatment. we asked the spa attendant (who had high heels on and trumpted up and down making loud noise the entire time) she explained "they do not offer that at the spa". And that I would need to go down stairs and get what I needed. Excuse me? My response was "please call our butler and let him know our order, he will bring it up, thank you". She rolled her eyes and 20 min later a nice man brought us our champagne and fruit.
They miss the mark on personal service. They have the facility to offer such a personal experience for each guest, the staff is lacking dedication and motivation from my opinion.
I've spoke to the owner/manager and it surprises me how he can be so accommodating on the phone, but fails to deliver once the guest arrives.
If you want a good value this place is for you. Families too
Not so much for high end spa or romantic getaway. Try inn of five graces, inn of Anasazi or la posada.
Those all offer impeccable service and pristine properties

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review, April 1, 2013
I don’t know/recall who you maybe be, but am sorry to learn you didn’t enjoy your stay. We currently have at least two Butlers on each shift and perhaps there is a disconnect with the Spa which is managed/leased by a third party and thank you for bringing that to my attention!
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West Sacramento, California
Senior Contributor
44 reviews 44 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 17, 2013

This was my second stay at this facility and it remains one of the most convenient and attractive locations for your Santa fe stay. I was surprised however that except for ipod docking station nothing else had been updated in the suites. It is crazy they only have showers and no nice spa tubs or double sinks in the bathrooms, no flat screens or dvd players either.
There were a couple of issues with our room, the most trying was the fact construction was going on , on the roof, after calling the front desk we were offered a lower rate which was fair, but I wish the reservations person had made it clear.
The service was very nice, the staff in the Hacienda were very proactive and helpful ready to give suggestions or advice on what to see or where to go. The breakfast offered in the lounge, included in the room fee was adequate, fresh fruit, eggs, waffles, pastry, breads, cereals, juices and yoghurts. Wine and cheese hours were fun, also several beer selections on offer.
There is a free shuttle to take you to locations around town and you could call for pickup.
All in all a very pleasant stay, take advantage of the spa, very nice.

Room Tip: Top floor or bottom, corner or at end of hallway, niot facing the street
See more room tips
  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review, April 1, 2013
Flat screen TVs are being installed throughout as I respond to this review. With apologies for the construction on the roof inconvenience and they should be gone in three weeks.

My decision to install only spacious showers as us Americans normally don’t use baths except there are two suites at the Hacienda with tubs - maybe next time? Please note the main Hotel does have tubs in every room.

New mattresses are also currently being installed throughout The Hacienda.

Many thanks for staying with us!
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Mission Viejo, California
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 25, 2013

I have been to Santa Fe five times and stayed here our last four visits. The service and staff are friendly and helpful. It is charming and warm while retaining an elegance. My husband and I usually choose a one bedroom suite. But the king size room is also very very comfortable and has a larger shower than any hotel in the same range. We always avail ourselves of the shuttle to the downtown when it is chilly. The walk into town when it is warm is only about 8 or 9 minutes. We will be back for certain. Denise and Tom California

Room Tip: for longer stays go with a choice of suites. You will enjoy how spacious they are.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review, February 26, 2013
Thank you for cheering us up and making our day!! We are so happy to be your “favorite hotel” and your kind word are very encouraging!

ko piane ca whachii - May Blessings Come Your Way
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New Mexico
Top Contributor
51 reviews 51 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed January 31, 2013

My husband and I visit Santa Fe for several days prior to the holidays each year. We love the beautiful southwestern Christmas decorations, and have found this to be an enchanting time to be in this special city. We have our favorite hotels, but had never tried this one. We stayed in a fireplace suite, and would highly recommend it. It suited our needs just perfectly. We always enjoy spending a couple hours reading by the fireplace, which we did together on a leather couch. The bathroom had a walk-in shower, our favorite. We especially loved the wine each evening, and the breakfasts each morning. You are not served a lot of food, but for us it was an ample amount considering we always like trying the fabulous restaurants around town. Lubo and Javier were excellent butlers, very personable and helpful at all times. The Hacienda is separate from the rest of the hotel, but only a few steps away from the workout room and lobby. This is a delightful place, and will be be guests again!!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review, February 6, 2013
So glad to know that Lubo and Javier took such good care of you and we love being your new favorite Hotel!! Thank you for your kind words and we look forward to seeing you again soon!!

kinna wachii xoum kowia - Peace, Love and Joy
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Additional Information about The Hacienda and Spa at Hotel Santa Fe

Address: 537 S Guadalupe St., Santa Fe, NM 87501
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 60 hotels in Santa Fe
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Hacienda and Spa at Hotel Santa Fe 4.5*
Official Description (provided by the hotel):
At The Hacienda and Spa, our luxurious fireplace rooms and suites are filled with Native American Art and warm gem-like tones that reflect the southwest. Enjoy a unique cultural experience from the lilting notes of a Native flute, watching ceremonial dances, or listening to our Historian bring Santa Fe to life. ... more   less 
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