Prompt and courteous service is just one of the great assets of the Hacienda. Separated from the Hotel Santa Fe, the Hacienda is clearly a step above. The hotel is well decorated in the southwest style. A butler will be at your call from carrying your luggage from the car to bringing chocolates in the evening. The room and bathroom are large and clean (although the liquid toiletries had something to be desired). The gas fireplace was warm and romantic. The bed was comfortably firm. And, the balcony, although it looked out onto the parking lot still added charm to the whole environment. The afternoon wine and cheese was a nice treat. From that floor, near a roaring wood fire, you can watch the sunset. A robe and slippers are provided for convience and there is a hot tub on top of the spa. I plan to stay at the Hacienda again on my next trip.