As an Albuquerque resident, my husband and I take frequent weekend getaways to Santa Fe. This time, after we found a deal on Expedia, and we tried The Hacienda & Spa at Hotel Santa Fe. We stayed in a Fireplace King. The room was comfortable and the bedding was nice. The fireplace is gas, and even has a remote control to turn it on. Even though I knew this from the website, it was still a disappointment. I'm a die hard for real wood burning kiva fireplaces. The biggest disappointment was that there was no bathtub (shower only). This was especially disappointing in that I had checked the website pictures for a Fireplace King, and they indeed have a virtual tour of the bathroom that includes a nice soaking tub. When I inquired at the front desk, they said none of the Fireplace King rooms have tubs... only the suites have fireplaces. When I got home, I rechecked, and indeed the Fireplace King rooms have beautiful pictures of tubs. I suggest they find truth in advertising and change the pictures.
Overall service was less than I what I expected from a 4.5 star. Most the fireplaces in the common areas of the hotel were not lite. (We were there on a Saturday night... so if they were to regularly provide this type of ambiance, you'd expect it on a Saturday night. The butler service that they advertise is really a glorified bell person.
The morning breakfast exceeded my expectations. The evening reception was minimal and had wine, beer, coffee, tea, and one appetizer (puff pastry with mushroom and cheese).
The location is a bit of a bummer. I much prefer to stay where it's easy walking distance to the plaza and restaurants. The shuttle service is nice, although we didn't take advantage of it.
In my opinion, based on price, service, and amenities, I prefer other Santa Fe Hotels. I'm glad we tried this, but we will probably frequent one of our other favorites next time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for the bathtub comment and we certainly need to change the bathroom photo/tour as soon as possible!
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I am disappointed to learn you didn’t enjoy your stay. Please be advised that we do not automatically light all our fires if it is warm/sunny outside and October was such a balmy weather month!?
Also your comment regarding wood burning fireplaces is appropriately not allowed by city code (unless the building was constructed before 1986 +/-) - to conserve our natural resources/environment - we are only allowed ONE wood burning fireplace in each building!!
We enjoy being in the Historic Guadalupe/Railyard district only five to six blocks from the Plaza, but we understand if you prefer the hubbub of the Plaza! Sorry you didn’t take advantage of our London Taxis shuttle services!
kowaen mina so thuu puchi - Have a great day!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.