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“Hacienda and Spa Hotel Santa Fe...Employees their best asset !” 4 of 5 stars
Review of The Hacienda and Spa at Hotel Santa Fe

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The Hacienda and Spa at Hotel Santa Fe
4.5 of 5 Hotel   |   537 S Guadalupe St., Santa Fe, NM 87501   |  
Hotel amenities
Ranked #16 of 60 Hotels in Santa Fe
GreenLeadersSilver level
Columbus IN
Top Contributor
60 reviews 60 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
“Hacienda and Spa Hotel Santa Fe...Employees their best asset !”
4 of 5 stars Reviewed November 5, 2012

The staff at this hotel is very friendly, and eager to please, very helpful...breakfast buffet is pretty good.. 3 stars out of 5..the croissants are very good, would be nicer if they were true French style..i.e. larger, which makes for a fluffier croissant...
A group of us had a meal one night, and we had,among us, everything on the menu..I was a little disappointed,sauces were not quite right, servings a bit small ( and I am not a big guy, or a big eater !).
The rooms were nice, but they have that 3 inch wide,single ply toilet paper, what's with that ? Bring your own TP,I guess.
Building and grounds are very attractive....take photos, has a lot of eye appeal...I will try LaFonda on my next visit to Santa Fe

Room Tip: Our rooms looked out over the main entrance, even so,it was so quiet that I didn't notice till w...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review, November 12, 2012
Delighted to learn you enjoyed the “very helpful” staff, but sorry to learn that we may have lost you to the competition. Rarely have any comments about portion sizes or our croissants - as there is no limit on the number you may have regarding the later item! And our loo paper (4 inches wide) has been the same for years!!!
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165 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Albuquerque, New Mexico
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed October 28, 2012

As an Albuquerque resident, my husband and I take frequent weekend getaways to Santa Fe. This time, after we found a deal on Expedia, and we tried The Hacienda & Spa at Hotel Santa Fe. We stayed in a Fireplace King. The room was comfortable and the bedding was nice. The fireplace is gas, and even has a remote control to turn it on. Even though I knew this from the website, it was still a disappointment. I'm a die hard for real wood burning kiva fireplaces. The biggest disappointment was that there was no bathtub (shower only). This was especially disappointing in that I had checked the website pictures for a Fireplace King, and they indeed have a virtual tour of the bathroom that includes a nice soaking tub. When I inquired at the front desk, they said none of the Fireplace King rooms have tubs... only the suites have fireplaces. When I got home, I rechecked, and indeed the Fireplace King rooms have beautiful pictures of tubs. I suggest they find truth in advertising and change the pictures.

Overall service was less than I what I expected from a 4.5 star. Most the fireplaces in the common areas of the hotel were not lite. (We were there on a Saturday night... so if they were to regularly provide this type of ambiance, you'd expect it on a Saturday night. The butler service that they advertise is really a glorified bell person.

The morning breakfast exceeded my expectations. The evening reception was minimal and had wine, beer, coffee, tea, and one appetizer (puff pastry with mushroom and cheese).

The location is a bit of a bummer. I much prefer to stay where it's easy walking distance to the plaza and restaurants. The shuttle service is nice, although we didn't take advantage of it.

In my opinion, based on price, service, and amenities, I prefer other Santa Fe Hotels. I'm glad we tried this, but we will probably frequent one of our other favorites next time.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review, November 7, 2012
Thank you for the bathtub comment and we certainly need to change the bathroom photo/tour as soon as possible!

I am disappointed to learn you didn’t enjoy your stay. Please be advised that we do not automatically light all our fires if it is warm/sunny outside and October was such a balmy weather month!?

Also your comment regarding wood burning fireplaces is appropriately not allowed by city code (unless the building was constructed before 1986 +/-) - to conserve our natural resources/environment - we are only allowed ONE wood burning fireplace in each building!!

We enjoy being in the Historic Guadalupe/Railyard district only five to six blocks from the Plaza, but we understand if you prefer the hubbub of the Plaza! Sorry you didn’t take advantage of our London Taxis shuttle services!

kowaen mina so thuu puchi - Have a great day!
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Ridgway, Colorado
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 20, 2012

We love staying at the Hotel Santa Fe in Santa Fe, New Mexico owned and operated by the Picuris Indian Tribe. We stay in the Hacienda and Spa section for numerous reasons, including my husband’s handicapped leg, which prevents him from walking long distances. The hotel is within walking distance of the Plaza and provides shuttle service within 1 to 2 miles, if needed. We also take advantage of the wonderful early evening complimentary wine and snacks as well as the really wonderful breakfast in the morning, also complimentary. The staff, from the front desk to the butlers in the Hacienda, are so accommodating, insuring that we have easy access to all amenities. They are always readily available and eager to meet our every need with a cheerful and friendly attitude. There are many excellent restaurants close by, but we prefer to dine in the Amaya restaurant located within the hotel. The food and service are superb and it offers unique entertainment on Friday and Saturday nights featuring highly acclaimed Ron Roybal, a Native American composer, flautist, and guitarist.

If you are looking for quality accommodations, superb service, and a relaxing stay, we highly recommend the Hotel Santa Fe Haciendas and Spa in Santa Fe, New Mexico. It’s truly one of the best!

Gary and Sandy Storey
Ridgway, Colorado

Room Tip: "Stay in the Haciendas and Spa, the amenities and services are well worth the difference in pri...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review, October 30, 2012
Dear Mr. and Mrs. Storey,

Your gracious and kind compliments are so wonderfully encouraging to all of us and we thank you so very much for staying with us and also for taking the time to write to tripadvisor.com.

We all look forward to your return visit - come back soon!

kii thu wia‘‘ kanna thu wia - Our House is Your House
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Minneapolis
Top Contributor
90 reviews 90 reviews
22 hotel reviews
Reviews in 46 cities Reviews in 46 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed October 18, 2012

My wife and I had long wanted to explore the Santa Fe area and we booked a room at the Hacienda on the basis of a Trip Advisor recommendation.It was a stroke of very good fortune. This beautiful, relatively small hotel is within easy walking distance of the famous Santa Fe plaza and all of the sights of this fascinating town, while being just far enough away from the congestion and noise of the main tourist areas. The staff was outstanding, with particular credit due the hospitality folks who made the complementary breakfasts (quite extensive) and daily Hacienfa happy hour events something to look forward to. The common facilities on the top floor include a large living room-like space with an outside deck overlooking the area. There is a small but well-kept pool and jacuzzi area as well.

There are lots of things to like about the Hacienda (including a good value), but its truly special attributes are the great location and the wonderful people. Enjoy!

Room Tip: The Hacienda facility is much smaller and has its own amenities. While the hotel appeared to be a ni...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review, October 30, 2012
We are so happy you were pleasantly surprised by your time in Santa Fe and at our Hacienda. Your kind words are greatly appreciated and we are so delighted to learn that our staff took such good care of you.

chenoho mima téwe yo tha - We thank you for staying with us.
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Louisiana
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed September 25, 2012

We spent four nights in the Puye Cliff suite and had a great stay! The room was well laid out and of nice size. A separate living room with fireplace and deck was relaxing. Staff was accommodating and friendly. Breakfast at the lounge was fine for us as we're pretty healthy eaters. The staff in the lounge was consistently excellent. You don't see the butlers much, however when we did they gave good recommendations for restaurants and other attractions. Do utilize them if you have the chance. Internet was strong and worked well each day. We ate room service a couple of times and the food was fresh and delivered quickly. We found the location to be very convenient. We walked to Tomasita's across the street one night and had many easy walks to the plaza. We are active people, though, so a few blocks doesn't bother us at all...we enjoy it very much. We took the purple car one evening and it was a fun experience. Easy and quick for pick up service too. Drivers were always happy to tote you around. If you want to be on the plaza directly, choose another hotel. If you like a nice, large room and some great added extras for a small resort fee, along with a location near the plaza and also near other unique neighborhoods, this could be your place. We would most definitely stay here again. It is a great value that I won't hesitate to recommend.

Room Tip: All the rooms at the Hacienda looked nice. The suites have more room and we enjoyed the large deck.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review, October 17, 2012
Thank you so very much for your kind words and your detailed report is both encouraging and greatly appreciated!

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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Nogales
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 4, 2012

Santa Fe is a special place and the Hacienda & Spa at Hotel Sante Fe is a special hotel. Original native works of art appear throughout the well appointed lobbies and sitting areas. The hotel provides transportation within a mile and dogs are allowed on the shuttles. We were able to eat in the bar area with our dog and dinner was excellent. It is very dog friendly which is a welcome relief. Breakfast and evening cocktails are included with our room (with a fireplace). We met people who had come from many neighboring states for this destination resort. This is a very relaxing vacation -- and it is fun to call the bell boy a "butler" :) Tomorrow is spa day and the spa is beautiful and within the property.

Room Tip: There is the hotel and there is the Hacienda. This review was for a two-bed (queen) room in the Hac...
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review, September 17, 2012
Thank you for your kind words and we are so glad to hear that you enjoyed your stay. Please come back and visit us again soon!

na-thaunyo-kiina-wia - Ours is Another Way
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Baltimore, Maryland
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 1, 2012

My husband and I stayed for five days. Because the Hacienda side was initially full we stayed on the Hotel Santa Fe side for two nights. The Hotel side is nice but we were given the room on the first floor which is right next to the restaurant and so we could not open our curtains/windows because then the customers in the restaurant would be able to see directly into our room! Our room was also adjoining the gift shop and the hotel restrooms and so all of this was a bit of a let down. We arrived very late and didn't have the energy to ask for another room. The room was beautiful inside, nicely decorated and the bed was very comfortable but the bathroom was tiny.

When we moved to the Hacienda side, however, our stay was truly lovely. The room was gorgeous and quiet and the bathroom was spacious. Everything was meticulously clean and the shower was great. The decor is very unique and done in Native American style which was beautiful. We stayed in a king room which had a fireplace. The windows and walls were sound proofed and with the windows closed the room was quiet. We had easy to use WiFi. There were many other amenities on the Hacienda side including a continental breakfast, afternoon hors d'oeuvres with wine, a lounge with a beautiful view, evening turn down service (with lovely chocolates), of course the shuttle service, and very helpful and experienced staff who really made the stay lovely for us. We didn't make use of the spa or the exercise facilitiy as we are outdoorsy people who spent all of our time viewing the beauty that is New Mexico, but these were available to us. We definitely would stay on the Hacienda side again as we absolutely loved it. There is nothing to dislike there as everything is beautiful and thoughtfully laid out.

I must add though that I agree with some of the other guests who felt that the $15 daily fee (for parking, internet, business ammenities etc) and the not-so-complementary bottled water were a bit sneaky. I feel that it would go over a bit better with guests if these were just added to the advertised nightly rate. As lovely as the Hacienda is many (including my husband and I) would still come.

Room Tip: Stay on the Hacienda side!
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulMargetsonGM, Owner at The Hacienda and Spa at Hotel Santa Fe, responded to this review, October 8, 2012
Thank you for writing to tripadvisor.com with your kind words and I am so pleased to learn you enjoyed The Hacienda (if not the main Hotel so much!).

thu xonn chiimen iy a whachii wye wye - May Your Travels Bring You Back Soon
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Additional Information about The Hacienda and Spa at Hotel Santa Fe

Address: 537 S Guadalupe St., Santa Fe, NM 87501
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 60 Hotels in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Hacienda and Spa at Hotel Santa Fe 4.5*
Number of rooms: 35
Official Description (provided by the hotel):
At The Hacienda and Spa, our luxurious fireplace rooms and suites are filled with Native American Art and warm gem-like tones that reflect the southwest. Enjoy a unique cultural experience from the lilting notes of a Native flute, watching ceremonial dances, or listening to our Historian bring Santa Fe to life. ... more   less 
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