I arrived at around 9pm after a 12 hour drive just wanting to get some sleep and relax. I had booked a non smoking room. When I got to the room I immediately realized it was actually a smoking room so I called down to reception and asked to change. The guy on reception tried telling me that it was a non smoking room but some of them smelt like smoke. I asked him if all the non smoking rooms have the non smoking signs on the door to which he replied "yes". I then told him our room door didn't have one. He then said he was sorry but there were no more non smoking rooms available.
I explained that my girlfriend has asthma and asked if he could refund me and I would go and find a hotel that had a non smoking room available. He then said only the manager can make refunds and the manager wouldn't be in until the the morning. He also said he could not guarantee that I would be refunded.
The room was also one of the poorest motel 6 rooms I have ever been in and the service could not have been any worse. I would recommend anyone thinking of booking here to either make sure they get what they requested before paying or even better not stay here at all. After paying for the wifi and fridge its around the same price as somewhere else that is 10 times better.
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- Also Known As:
- Motel 6 Santa Fe - Cerrillos Road South Hotel Santa Fe
- Motel Six Santa Fe
- Santa Fe Motel 6
- Santa Fe Motel Six