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“Nice place !” 4 of 5 stars
Review of Courtyard by Marriott Santa Fe

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Courtyard by Marriott Santa Fe
3.0 of 5 Hotel   |   3347 Cerrillos Road, Santa Fe, NM 87505   |  
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Ranked #37 of 60 Hotels in Santa Fe
Charlotte, North Carolina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
“Nice place !”
4 of 5 stars Reviewed July 16, 2014

We have stayed at Courtyard many times and always loved it. The rooms were clean but little smaller. I wish our bathroom had exhaust fan to pull steam out after shower.The architectural details of the property from outside were amazing, it had nice layout and i loved the pool. However, the pool water was highly chlorinated.
Overall, i had a good time there.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, July 21, 2014
Thank you for taking sharing your experiences at the Santa Fe Courtyard. We are very pleased that your at the hotel was enjoyable. The engineering team is looking into your comments on the pool as it is a salt water and very little chemical are used and absoultely no clorine. We appreciate your business and look forward to your next stay in Santa Fe!

Steve Smith
General Manager
505.473.2800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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378 reviews from our community

Traveler rating
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    83
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
Dallas, Texas
Contributor
14 reviews 14 reviews
4 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed July 14, 2014

As a long time Marriott Rewards guest and a multiple owner of Marriott timeshares we were really disappointed with this property. Fortunately we stayed only one night. Outside of facility looks nice. Inside the rooms- not impressed. Looks like they are renovating, but room may have had new carpet and paint but still had an old style look. Refrigerator barely working, knob to adjust temp broken off. Housekeeping came around and knocked on our door at 8:30am in the morning of July 4th! Seriously- that's way too early to be knocking on people's doors. We had a room that faced outside courtyard. Dragging luggage on wheels on the tile makes quite a racket. Could hear person above us walking and flushing toilet. Had to have air on in order to mask other outside noises. Really disappointed in the quality of this property. And $13 per person for buffet- I don't think so. Maybe convenient for business traveler, but way too many good places to eat breakfast at 1/2 that price.

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, July 21, 2014
We appreciate the feedback and comments regarding your stay with us; I do apologize for the problems you encountered during your stay. All feedback, positive and negatrive is revieved with all team members and your comments about housekeeping have been afressed as it interupted your morning. If you have any further questions or comments please contact the hotel directly. Thank you very much for your business and we hope you will give us another chance on your next trip to Santa Fe.

Steve Smith
General Manager
505.473.2800
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed July 14, 2014

Recent stay for 4 nights; although the lobby is sleek and renovated with individual work/meeting areas and tv lounge area the interior courtyard looked dirty and there was trash in the parking area with no trash bins at the entrance. Rooms have noisy air conditioners, so ear plugs help. My reservation was coded incorrectly. The Bistro has Starbucks coffee with similar pricing. It is pet friendly with a pet fee.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, July 21, 2014
We appreciate the feedback and comments regarding your stay with us; I do apologize for the problems you encountered during your stay. We take these reviews very seriously and I can assure your issues have been addressed with both Maintenance and Housekeeping. It is feedback like yours that helps us improve our hotel. If you have any further questions or comments please contact the hotel directly. Thank you very much for your business and we hope to see you again in Santa Fe.

Steve Smith
General Manager
505.473.2800
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Top Contributor
50 reviews 50 reviews
31 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed July 6, 2014

We did not originally plan to stay here, but ended up being sent to this hotel when another hotel failed to honor the reservations we had made six weeks earlier. Even though this hotel is still undergoing the renovations that were mentioned in previous posts, it was clean, comfortable, and very pleasant. There are a couple of courtyards with tables and chairs that provide a very pleasant outdoor area to have coffee or visit. The Bistro is a bit pricey, but serviceable, and we appreciated being able to grab a bite to eat and a Starbucks coffee or a beer after a long day of sightseeing. The kids enjoyed the indoor pool. One of the spas was out of service, but the other one worked fine. The free Internet was exceptionally fast and we never dropped a signal, which is more that I can say for other hotels that charge for Wi-Fi. The staff were courteous and helpful. We'll be back the next time we're in Santa Fe.

Room Tip: We had a second floor room and had no trouble with noise.
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, July 12, 2014
Thank you for taking sharing your experiences at the Santa Fe Courtyard. We are very pleased that your stay with the Courtyard Santa Fe was enjoyable and love when our guests leave our hotel with a better than expected feeling.. We strive to provide our guests with an excellent hotel experience and your feedback is always aprreciated. Thank you for sharing your thoughts with us and we look forward to seeing you on your next trip to Santa Fe.

Steve Smith
General Manager
505.473.2800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed July 6, 2014

We are Marriott Gold Members, and are very disappointed in this facility. After driving ten hours all we wanted was a clean and comfortable bed. Our bed was littered with sand...sand between the mattress and headboard, between the sheets and sticky, sandy nightstands. In the morning we noticed a lack of strong hospitality leadership: spilled sodas and coffee on tiled hallways, lobby end tables and elevator floors. Filthy windows, gooey doorknobs and staff members with earbuds that do not greet or look at guests. Saturday eve poorly staffed with two employees, a wedding reception and all rooms full. We waited almost an hour (10pm) to receive our rollaway. On the positive side, we had no problems parking.

Stayed July 2014
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, July 12, 2014
Thank you for taking the time to share your experience with the Courtyard Santa Fe.

You indicated in your response that your recent stay with us was not up to our typical standards. We take pride in the service we provide and from you experuience with the lack of detail and follow-through in the morning is very dissappoiting to find out. Please accept our sincere apologies for the inconvenience you experienced. We take great pride in ensuring our guest’s satisfaction.

We value you as a customer; and everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.
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Stillwater, New Jersey, USA
Top Contributor
101 reviews 101 reviews
29 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed July 4, 2014

We stayed here for 2 days as part of an escorted tour. The rooms were very spacious and clean.
The staff was very friendly. It is located about 10 minutes out of the center of the old city but there is a free shuttle service available that yu can call for from town. The breakfasts were very good and the one dinner we had at the hotel was very good. I do not know what the price would have been if I had booked the room on my own but we were very satisfied with the accomodations. It is located within walking distance of shopping centers with drug stores and restaurants.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, July 12, 2014
Thank you for taking sharing your experiences at the Santa Fe Courtyard. We are very pleased that your stay with the Courtyard Santa Fe was enjoyable. Our goal is providing our guests with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us and we look forward to seeing you on your next trip to Santa Fe.

Steve Smith
General Manager
505.473.2800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cave Creek, Arizona
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 1, 2014

I got married over the weekend and stayed here along with 5 rooms booked by family and friends, You should give people a heads up on the occurrences that took place on Saturday. They need to be warned so that they can be more aware of their surroundings. The rooms are clean and nice. Checking is very slow because the computers were either down or slow. The staff is very friendly though. Overall it was not a bad stay.

Room Tip: Stay towards the front of the hotel.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, July 12, 2014
Thank you for taking the time to share your experiences on your nmost recent stay. We are pleased that your stay with the Courtyard Santa Fe was enjoyable. Everything we do is aimed at providing you with an memorable experience and your feedback is extremely valuable. In regards to the occurence that you spoke about, I am unsure what you are referring too, if you want to contact me directly, I would be more than happy to talk about that situtation. We truly appreciate you sharing your thoughts and look forward to your next visit to us.

Steve Smith
General Manager
505.473.2800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Santa Fe

Address: 3347 Cerrillos Road, Santa Fe, NM 87505
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#31 Business Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Santa Fe 3*
Number of rooms: 213
Official Description (provided by the hotel):
Convenient Motor Hotel featuring pueblo-style structural details & decor, located 4 miles south of downtown & the historic Plaza. ... more   less 
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Also Known As:
Courtyard By Marriott Santa Fe Hotel Santa Fe
Courtyard Santa Fe
Santa Fe Courtyard
Santa Fe Marriott

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