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“Nice Surprise” 4 of 5 stars
Review of Courtyard by Marriott Santa Fe

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Courtyard by Marriott Santa Fe
3.0 of 5 Hotel   |   3347 Cerrillos Road, Santa Fe, NM 87505   |  
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Ranked #40 of 60 hotels in Santa Fe
Texas
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
56 helpful votes 56 helpful votes
“Nice Surprise”
4 of 5 stars Reviewed July 6, 2014

We did not originally plan to stay here, but ended up being sent to this hotel when another hotel failed to honor the reservations we had made six weeks earlier. Even though this hotel is still undergoing the renovations that were mentioned in previous posts, it was clean, comfortable, and very pleasant. There are a couple of courtyards with tables and chairs that provide a very pleasant outdoor area to have coffee or visit. The Bistro is a bit pricey, but serviceable, and we appreciated being able to grab a bite to eat and a Starbucks coffee or a beer after a long day of sightseeing. The kids enjoyed the indoor pool. One of the spas was out of service, but the other one worked fine. The free Internet was exceptionally fast and we never dropped a signal, which is more that I can say for other hotels that charge for Wi-Fi. The staff were courteous and helpful. We'll be back the next time we're in Santa Fe.

Room Tip: We had a second floor room and had no trouble with noise.
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, July 12, 2014
Thank you for taking sharing your experiences at the Santa Fe Courtyard. We are very pleased that your stay with the Courtyard Santa Fe was enjoyable and love when our guests leave our hotel with a better than expected feeling.. We strive to provide our guests with an excellent hotel experience and your feedback is always aprreciated. Thank you for sharing your thoughts with us and we look forward to seeing you on your next trip to Santa Fe.

Steve Smith
General Manager
505.473.2800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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317 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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English first
Colorado Springs, Colorado
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed July 6, 2014

We are Marriott Gold Members, and are very disappointed in this facility. After driving ten hours all we wanted was a clean and comfortable bed. Our bed was littered with sand...sand between the mattress and headboard, between the sheets and sticky, sandy nightstands. In the morning we noticed a lack of strong hospitality leadership: spilled sodas and coffee on tiled hallways, lobby end tables and elevator floors. Filthy windows, gooey doorknobs and staff members with earbuds that do not greet or look at guests. Saturday eve poorly staffed with two employees, a wedding reception and all rooms full. We waited almost an hour (10pm) to receive our rollaway. On the positive side, we had no problems parking.

Stayed July 2014
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, July 12, 2014
Thank you for taking the time to share your experience with the Courtyard Santa Fe.

You indicated in your response that your recent stay with us was not up to our typical standards. We take pride in the service we provide and from you experuience with the lack of detail and follow-through in the morning is very dissappoiting to find out. Please accept our sincere apologies for the inconvenience you experienced. We take great pride in ensuring our guest’s satisfaction.

We value you as a customer; and everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.
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Stillwater, New Jersey, USA
Top Contributor
74 reviews 74 reviews
25 hotel reviews
Reviews in 35 cities Reviews in 35 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed July 4, 2014

We stayed here for 2 days as part of an escorted tour. The rooms were very spacious and clean.
The staff was very friendly. It is located about 10 minutes out of the center of the old city but there is a free shuttle service available that yu can call for from town. The breakfasts were very good and the one dinner we had at the hotel was very good. I do not know what the price would have been if I had booked the room on my own but we were very satisfied with the accomodations. It is located within walking distance of shopping centers with drug stores and restaurants.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, July 12, 2014
Thank you for taking sharing your experiences at the Santa Fe Courtyard. We are very pleased that your stay with the Courtyard Santa Fe was enjoyable. Our goal is providing our guests with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us and we look forward to seeing you on your next trip to Santa Fe.

Steve Smith
General Manager
505.473.2800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cave Creek, Arizona
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 1, 2014

I got married over the weekend and stayed here along with 5 rooms booked by family and friends, You should give people a heads up on the occurrences that took place on Saturday. They need to be warned so that they can be more aware of their surroundings. The rooms are clean and nice. Checking is very slow because the computers were either down or slow. The staff is very friendly though. Overall it was not a bad stay.

Room Tip: Stay towards the front of the hotel.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, July 12, 2014
Thank you for taking the time to share your experiences on your nmost recent stay. We are pleased that your stay with the Courtyard Santa Fe was enjoyable. Everything we do is aimed at providing you with an memorable experience and your feedback is extremely valuable. In regards to the occurence that you spoke about, I am unsure what you are referring too, if you want to contact me directly, I would be more than happy to talk about that situtation. We truly appreciate you sharing your thoughts and look forward to your next visit to us.

Steve Smith
General Manager
505.473.2800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mimbres, New Mexico
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 26, 2014

Does no one in Santa Fe put their numerical address on the side of their building? How does anyone find them or how do the police/fire departments find them? Frustrating.
We checked into the hotel and because my husband had knee surgery, we asked for a room close to a door. We were lucky to get a nice room by an exit/entrance door. We were able to back right up to the door and unload. We went to dinner and came back and were able to park close by as the parking place outside the door was taken.
When we left the next morning, a big SUV with big bikes on the back was backed into the space right outside the door making it hard to get your bags around it to our vehicle the short distance across the parking lot.
If the hotel had painted diagonal stripes on just that one parking space and designated it as a loading/unloading zone, everyone would benefit.
Refrigerator was not as cold as I would have liked.
We were on the bottom floor and as we were getting ready for bed, the room above us must have been rented to either very heavy people or elephants as they clomped across the room. Fortunately they went to bed about the same time we did.
The desk staff were not that friendly or helpful. I asked about what their tax was and no one could tell me.
The person I spoke to on the phone when making the reservation was very helpful and made a note on the reservation about my husbands knee surgery and need of a room where he wouldn't have to walk very far.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, June 28, 2014
Thank you for taking the time to share on your most recent stay in Santa. We are delighted that your stay with the Courtyard Santa Fe was enjoyable and appreciate the feedback on the parking spots..

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed June 25, 2014

On our 2nd day at this location, whomever Marriott checked in above our room was very noisy, I mean like they were going to fall through the floor. We called front desk and asked them to relocate the guests - they had just checked in BUT front desk response was "they have children I am sure they will settle down in a few hours." After an hour of continuous loud noise we called front desk again and her response was "move rooms". No consideration for the guests who was already unpacked -

Room Tip: DON'T STAY HERE no room is quiet
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  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, June 28, 2014
Thank you for sharing about your most recent stay in Santa. You indicated that your stay with us was unsatisfactory. Please accept our sincerest apologies for the inconveniences you experienced with the noise and moving of rooms. We take great pride in ensuring our guest’s satisfaction. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson Arizona
Top Contributor
166 reviews 166 reviews
21 hotel reviews
Reviews in 52 cities Reviews in 52 cities
1,154 helpful votes 1,154 helpful votes
4 of 5 stars Reviewed June 17, 2014

We just stayed for a week at this Marriott Courtyard. Since Courtyards are our favorite places to stay, we are very familiar with them. Our stay was good. We had a room in Building B, next to the elevator and stairs, and were a bit concerned about noise, but heard nothing, and slept very well. The outdoor corridors are unusual, but we had no problems with them (probably would in the winter !) The staff is very nice, cheerful and helpful. There is a complimentary shuttle to take you "downtown", which is such a treat, as the streets around the plaza are a bit difficult to navigate (crowds of tourists) and parking is not that easy. Unfortunately, our plans only allowed us to use the shuttle once. For the return trip, you wait in the lobby of a motel, where there are comfortable couches, so it is not an issue.

The Lobby and rooms look nice. The outside was being painted when we were there. If we go again, I would definitely want to stay in Building A or B, as the others look like Public Housing projects. As others have mentioned, this is not your typical Courtyard, but it seems they are trying to make it one. The Bistro downstairs and the servers are very nice. We had a light "dinner" there three times.

We did have two issues. One was that we constantly had trouble with our keys (one or both would not work), and the other was the very narrow parking spots. I actually saw someone drive in head first into such a spot, and then, he could not open his door. So, he drove out, and backed in. People arrive with luggage in the back seats, and have trouble removing them. One day, we saw three cars that had taken up two spots, because that is what they needed. There seems to be ample parking there, so why the so narrow spots? We had come with our good car, and were a bit worried about someone inadvertently scratching it. Even when we rent cars, we do not like this type of parking, and actually, I cannot remember when we last saw such narrow spaces.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, June 18, 2014
Thank you for taking the time to share your thoughts on your most recent stay. We are delighted that your stay with the Courtyard Santa Fe was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We are putting on the last finishing touches to our renovation and the staff is excited for itsw completeion. We hope you return to see the final product. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Santa Fe

Address: 3347 Cerrillos Road, Santa Fe, NM 87505
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #40 of 60 hotels in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Santa Fe 3*
Official Description (provided by the hotel):
Convenient Motor Hotel featuring pueblo-style structural details & decor, located 4 miles south of downtown & the historic Plaza. ... more   less 
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Also Known As:
Courtyard By Marriott Santa Fe Hotel Santa Fe
Courtyard Santa Fe
Santa Fe Courtyard
Santa Fe Marriott

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