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“Always Reliable Marriott” 4 of 5 stars
Review of Courtyard by Marriott Santa Fe

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Courtyard by Marriott Santa Fe
3.0 of 5 Hotel   |   3347 Cerrillos Road, Santa Fe, NM 87505   |  
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$20 Daily Credit
Ranked #38 of 60 Hotels in Santa Fe
Bluffton, Ohio
Top Contributor
56 reviews 56 reviews
16 hotel reviews
Reviews in 34 cities Reviews in 34 cities
40 helpful votes 40 helpful votes
“Always Reliable Marriott”
4 of 5 stars Reviewed May 20, 2014 via mobile

Made last minute 3 day reservation here and had a great experience. Room very comfortable. Help was always responsive. Breakfast was great and weekend rate was amazing for quality of property. Of all the Courtyards I have visited, this is the first that really lives up to the name with so many amazing outside spaces within the footprint of the building.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, May 23, 2014
Thank you for taking the time to provide us with feedback regarding your last stay with us. I am happy that you enjoyed your improntu trip to our property and the city of Santa Fe! I assure you that overall service is our main goal at the hotel, and we strive to make eveyone's stay memorable. We hope to see you again soon.
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344 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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English first
Dallas
Top Contributor
71 reviews 71 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed May 18, 2014

Hotel was not full yet we were put by the elevator & ice/vending machine. Room & bathroom are clean but SMALL. To small for 3 people IMO. Staff was professional. Ground nice but shady looking people cut thru the parking lot. Starbucks in the lobby but I was told they "offer" Starbucks but are not Starbuck so I couldn't use my gift card. A living, breathing bat hung on the wall outside our room the whole stay! Only stayed 1 night & moved to Best Western down the road, less expensive with much nicer room & free hot breakfast.

  • Stayed April 2014, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, May 23, 2014
We appreciate the feedback and comments regarding your stay with us; I do apologize for the problems you encountered during your stay. We take these reviews very seriously and. I can assure your issues have been addressed. If you have any further questions or comments please contact the hotel directly. Thank you very much for your business and we hope you will give us another chance on your next trip to Santa Fe.
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Virginia Beach, Virginia
Top Contributor
135 reviews 135 reviews
63 hotel reviews
Reviews in 64 cities Reviews in 64 cities
144 helpful votes 144 helpful votes
3 of 5 stars Reviewed May 18, 2014

Marriott hotels are dependable, and though the Courtyard is not the top of the line the brand is generally consistent. Sadly, the Courtyard in Santa Fe does not live up to the high standards of Marriott. The staff was very polite and helpful. Upon reaching my room the door was ajar. I immediately called the front desk and was offered a change of room, but I declined. The room was clean, but the bed was only modestly comfortable, the sheets a bit thin, and the towels were about the same. Perhaps having stayed in a Sheraton the previous weekend warped my perspective. It is an okay hotel, there was nothing notably wrong, but it seemed a tired hotel that spent more on the lobby than the rooms. I slept reasonably well and felt safe, but the room was not an especially good value for the money. When I went to print my flight boarding pass the printer was out of ink, thus summarizing my general experience. Still, the staff was helpful and courteous.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, May 23, 2014
Thank you for taking the time to leave feedback and comments regarding your stay with us; I do apologize for the problems you encountered during your stay. Both issues you encountered have been addressed and corrected. If you have any further questions or comments please contact the hotel directly. Thank you very much for your business and lwe hope you will give us another chance in the future.
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Denver, Colorado
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed April 15, 2014

We loved the salt water pool/hot tubs. Our room was a 2 queen and it was right next to the exit. There was a lot of noise because of the location. Also our toilet was so loud and ran forever. Not our favorite hotel to stay at...

Room Tip: Don't stay next to the exit...
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  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, April 18, 2014
Thank you for taking the time to post a review on your recent stay at the Santa Fe Courtyard by Marriott. We are happy you enjoyed our pool/hot as we have Santa Fe's only salt water pool. We appreciate your comments on the bathroom problrem and I can assure that this is not taken lighly and have been adressed. We realize you have a choice when traveling and want to be your first. If I can be of further assistance, please do not hesitate to call or email the hotel. We look forward to having you as a guest again when you return to Santa Fe
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Albuquerque, New Mexico
1 review
5 of 5 stars Reviewed April 5, 2014

Only complaint was the bistro. Nice waitstaff but the food was not very good. They loved our dog and the saltwater pool was warm and large. Stayed there two weeks ago and will stay every couple of weeks for a "staycation"

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, April 18, 2014
Thank you for your review of your last stay at the Santa Fe Courtyard. I am happy that we were able to meet your needs and can help with those weekend get-a-ways. Our main goal is to make every guests guest stay pleasant and memorable. We look forward to seeing you again soon! Thank you again for your review!
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York Beach, Maine
Top Contributor
160 reviews 160 reviews
53 hotel reviews
Reviews in 82 cities Reviews in 82 cities
163 helpful votes 163 helpful votes
4 of 5 stars Reviewed April 3, 2014

I was picked up at the airport by a staff member who was very welcoming and cordial.I found the room clean,comfortable and the bed was comfortable.All the saff I encountered were most friendly and helpful.I asked for a ride to the airport the next morning.They did not have a staff member available so they ordered a cab for me which they paid for.I thought this was quite impressive.We ate in the Bistro that night and even though it was a somewhat limited menu ,what they had was good and met our needs.

On the downside our room was a long walk from where we checked in.I am cognizant of the fact that there is nothing they can do about this.Basicly it is what it is.My key did not work and I had to go all the way back to get a new one.The hotels location is outstanding.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, April 18, 2014
Thank you for your review of your recent stay with us. I am delighted that you enjoyed your stay with with us. I am also happy that you enjoyed our Bistro for dinner. The new Courtyard Refreshing Business concept really ensures that our guests have quick and convenient access to anything they might need as you mentioned, WiFi, business center computers, the Market, and speedy service in the Bistro. Thank you again for your feedback, we hope to see you again soon!
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Boston, Massachusetts, United States
Top Contributor
126 reviews 126 reviews
13 hotel reviews
Reviews in 55 cities Reviews in 55 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed March 15, 2014 via mobile

We arrived at the hotel courtesy of voluntarily giving up our seats for a flight home. For the past week we had stayed in quaint guest houses and B&Bs but we had no choice but to accept the hospitality offered and we were incredibly pleased with the hotel and it's outstanding service.
We were warmly greeted and given a choice of which floor to stay in in this three story adobe-style hotel. Besides the friendly greeting at the desk, we were delighted with the free shuttle service, not only to the airport and back, but also to downtown Santa Fe which allowed us one more stroll around the plaza, a quick museum visit, and another incredible dinner. Without luggage, we were able to fill in our needs at the local dollar store, only regretting that we couldn't use the pool or the exercise facilities. With morning we had great breakfast options, delicious coffee, and more of the same great hospitality. Even after checking out, and realizing at the airport that I had left a souvenir T shirt behind, on calling the Courtyard, the response was thoughtful and my shirt arrived on the next shuttle.
This hotel deserves an added star because of this kind of service.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, March 20, 2014
Thank you for your review of your last stay at the Santa Fe Courtyard. I am happy that we were able to exceed your expectations on your extra unplanned time in Santa Fe. OUr main goal is to make every guests guest stay pleasant and memorable. We hope to see you again soon, whether for business or pleasure! Thank you again for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Santa Fe

Address: 3347 Cerrillos Road, Santa Fe, NM 87505
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #38 of 60 Hotels in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Santa Fe 3*
Number of rooms: 213
Official Description (provided by the hotel):
Convenient Motor Hotel featuring pueblo-style structural details & decor, located 4 miles south of downtown & the historic Plaza. ... more   less 
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Also Known As:
Courtyard By Marriott Santa Fe Hotel Santa Fe
Courtyard Santa Fe
Santa Fe Courtyard
Santa Fe Marriott

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