We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great price, a bit out of the way, but otherwise nice” 3 of 5 stars
Review of Courtyard by Marriott Santa Fe

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Courtyard by Marriott Santa Fe to your Saves list
Courtyard by Marriott Santa Fe
3.0 of 5 Hotel   |   3347 Cerrillos Road, Santa Fe, NM 87505   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
$20 Daily Credit
Ranked #38 of 60 Hotels in Santa Fe
Rockwall, Texas
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
20 helpful votes 20 helpful votes
“Great price, a bit out of the way, but otherwise nice”
3 of 5 stars Reviewed August 31, 2013

We choose this hotel because we had a gift certificate, although I've always liked marriott s. I will say that there are a few issues: the cable or satellite in our room was dreadful, the Internet dropped off constantly, the hair dryer quit working when I was drying my hair, and towels were awful.

The good things are that the price was very good, nice breakfast to order in the Starbucks bistro, the staff was very accommodating, and there are nice courtyards to sit and talk, or have a drink. Inside heated pool just steps from our room, and a grill if you want to cook. The bed was great
This hotel is on cerrillos about 10 minute drive from the town square. There are so many restaurants in this town and many good ones are near this place.

We would go out for a nice lunch in town and then a small dinner near the hotel.

Room Tip: We were on first floor on the side, it was quiet...hallways are not in closed but covered.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

343 reviews from our community

Traveler rating
    93
    131
    75
    22
    22
See reviews for
77
132
19
46
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Lafayette, California
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed August 29, 2013 via mobile

I'd like to start my review with the disclosure that I'm a Marriott member. I've been to numerous Courtyard and Marriott hotels. I recently had a wonderful experience at a Courtyard by Marriott in Lima, OH earlier this month. But I've never had such a horrible experience at a Courtyard as my recent 2-night stay in Santa Fe.

When we first pulled into the driveway on Aug 23rd I noticed some of the guest windows had broken screens, and that immediately worried me. However, in the lobby everything appeared fresh and remodeled. When we got into room 312, I have to say it was rather spacious but the bathroom door wouldn't close. The door was not properly aligned, and it required tremendous effort to ensure total privacy. When I took a shower the shower-head literally made a "rrrrr" noise that emitted a horrible, high-pitched sound that pierced my ears. When you turn the shower head towards the wall, it springs a leak.

Later that Friday night I called housekeeping for more towels. They never picked up, so I called the front desk. The guy at the front desk stated that he would personally bring up some towels. We never received any towels that evening. The constant running of A/C was needed to drown out noise from the nearby roadway and neighboring guests.

The next morning I called front desk to complain about this issue. "Esteban," who was working at the front desk, said there weren't any mangers working that day. No managers working on Sat at 10AM? Hmmmm... He told me that a manger would call me later to discuss this issue. No one ever called...

Eventually, Esteban did have housekeeping sent up towels. But, the problems continued to mount. The next day on Sunday we failed to receive our invoice under the door. I've always received a bill under the door prior to checkout. But this time we had to go to the front desk to receive our receipt. Esteban was at the front desk (I don't know if this was the same guy I complained about on Sat but he didn't mention anything). He didn't even ask the obvious question, "How was your stay?" He just gave us the invoice nonchalantly and didn't ask any questions or express any concern (despite our obvious looks of dissatisfaction).

Bill Marriott expressed that the company's mission was to deliver consistency in all of its chain of hotels. This franchisee has failed to live up to our expectations as valued Marriott guests, and we would not consider returning anytime soon to this location.

Pros: located close to major highway, on-site laundry, lobby looks decent
Cons: inconsistent customer service, bathroom needs repairs, street nose

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Collins, Colorado
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 26, 2013 via mobile

My daughter and i recently stayed here for two nights while exploring the Santa Fe area. Our room was nice with the exception of a loose tile on the bathroom floor and a hair in the bathtub upon checking into the room. These are small problems and easy fixes but they did impact our overall impression of the hotel. Also on the second night a lady approached me as I was returning to the hotel asking for financial assistance so she and her husband could have a place for the night. According to the front desk staff person this was the third time in the past two weeks that she had been reported hanging around their parking lot. Not the best memory to leave the area with!

Stayed August 2013, traveled with family
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny G, General Manager at Courtyard by Marriott Santa Fe, responded to this review, August 28, 2013
Dear ARamFan,

I wanted to thank you for your review of your most recent stay with us. I will follow up with the Housekeeping manager and Chief of Maintenance to make sure your concerns were corrected. Thank you for bringing them to our attention! We hope to see you again soon, perhaps for one of the upcoming festivals in the area, Wine and Chile or Balloon Fiesta. Thank you again for your feedback.

Kindest Regards,
Jennifer Gove
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allentown, Pennsylvania
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 26, 2013

The accommodation was perfect. From the comfortable beds to the kitchen in the room with a fridge to the warmth of the location of the hotel to the lovely sitting area for pets even the to decorations of the hotel was just perfect. The front desk was on top of their ball game and always willing to help in the time of need. This hotel is extremely recommended and will be for my next visit to Santa Fe. I want to thank you again for all that you have done for my family. You guys are the best!!!

Room Tip: If traveling with kids we certainly enjoyed our joining rooms. That was a huge plus for us.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny G, General Manager at Courtyard by Marriott Santa Fe, responded to this review, August 28, 2013
Dear Randi B,

Thank you for your feedback regarding your last stay with us! I am so glad that you enjoyed your visit. We love pets here at the Courtyard Santa Fe and even have a Puppy Package so we can pamper your pooch! Thank you again for your review and we hope to see you again soon!

Kindest Regards,
Jennifer Gove
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Top Contributor
117 reviews 117 reviews
18 hotel reviews
Reviews in 63 cities Reviews in 63 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed August 24, 2013

This is without a doubt the best Courtyard by Marriott I've ever stayed at. It's a bif faux-adobe building, but it has *actual courtyards* which were cool even in the heat of the day. The room was modern and clean, the internet access working, parking adequate. The only compliant I have is that its about four miles from downtown, but I knew that when I signed up. I'd happily stay there again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny G, General Manager at Courtyard by Marriott Santa Fe, responded to this review, August 28, 2013
Dear MarkLOlson,

I wanted to thank you for your review regarding your most recent stay at the Courtyard. I am delighted that you enjoyed your stay with us! I agree that our courtyards are so pleasant to relax in during the warmer summer days. On Fridays and Saturdays, we even have a made-for-you guacamole bar with a live acoustic guitarist. Next time you are in the area, we hope you come check it out as well! Thank you again for staying with us and for your feedback.

Kindest Regards,
Jennifer Gove
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
160 reviews 160 reviews
60 hotel reviews
Reviews in 89 cities Reviews in 89 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed August 20, 2013

This July was our third summer stay at this property. Still very happy with our choice. This is a Courtyard with a real courtyard - the outdoor "room" with nice furniture and in the evenings a bar and guitar player. The lobby area is totally redone and the rooms are refreshed with new paint, carpet, wallpaper. They still have the tiniest bathrooms around but the strong wifi, room refrigerator, comfy bed, etc. all make up for it. And the air conditioning unit is super strong! The trip to the plaza for evening entertainment is easy and fast. We will definitely stay here again!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny G, General Manager at Courtyard by Marriott Santa Fe, responded to this review, August 28, 2013
Dear MargaretEllen1950,

Thank you for your review of your most recent stay with us at the Courtyard. I am so glad that you enjoyed your visit and our recent decor changes from our full hotel renovation. The Lobby has a completely new and modern look with stylish Santa Fe accents, which I think completely enhances the Hotel. We hope to see you again next summer or hopefully earlier! Thank you again!

Kindest Regards,
Jennifer Gove
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed August 18, 2013

The architecture of the hotel with two open courtyards has potential. This hotel had recently been renovated. In fact, we were told that the night of our arrival was the ribbon cutting day for the renovated reopening.However, the renovation apparently only applied to the lobby, which is now very nicely furnished.
Our room and the public facilities did not profit from the renovation:
- The outer door of the room showed signs of having been broken open.
- The bathroom door didn't close fully.
- The dryer was missing.
- The iron was missing.
- The shower head produced only a thin stream of water (in any head setting).
- The bathtub had deep scratches.
- Both whirlpools in the public pool area were broken.

Worst part of our experience was that we got an unrequested wake-up call (probably programmed by a previous guest) in the middle of the night - twice! And we had to get up and pick up the phone on the desk to shut it off, because the bedside phone was broken.

The wake-up call issue was the second indication that front-desk staff needs additional training. On check-in, when we expressed unhappiness with the offered ground floor room, the agent told us that she would give us a "first floor" room instead, which turned out to be the same as ground floor (as it usually, but not always, is in the US, but from the context we were led to believe otherwise).

When pointing out the above issues during checkout we were assured that the general manager would get in touch with us, which, of course, didn't happen.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny G, General Manager at Courtyard by Marriott Santa Fe, responded to this review, August 28, 2013
Dear TravellerX40,

Thank you for your review regarding your last stay with us. I hope you were able to enjoy some of the complimentary appetizers during the Ribbon Cutting event. I want to also thank you for bringing your concerns to our attention. I will be speaking directly to the Rooms Division Manager to ensure that our Front Desk staff is receiving the Marriott. We hope to see you again soon. Thank you again for your feedback.

Kindest Regards,
Jennifer Gove
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Courtyard by Marriott Santa Fe? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard by Marriott Santa Fe

Address: 3347 Cerrillos Road, Santa Fe, NM 87505
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #38 of 60 Hotels in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Santa Fe 3*
Number of rooms: 213
Official Description (provided by the hotel):
Convenient Motor Hotel featuring pueblo-style structural details & decor, located 4 miles south of downtown & the historic Plaza. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Priceline, Orbitz, Hotels.com, TripOnline SA, Odigeo, Despegar.com, Marriott and Tingo so you can book your Courtyard by Marriott Santa Fe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott Santa Fe Hotel Santa Fe
Courtyard Santa Fe
Santa Fe Courtyard
Santa Fe Marriott

Owners: What's your side of the story?

If you own or manage Courtyard by Marriott Santa Fe, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.