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“Major renovation in progress” 2 of 5 stars
Review of Courtyard by Marriott Santa Fe

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Courtyard by Marriott Santa Fe
3.0 of 5 Hotel   |   3347 Cerrillos Road, Santa Fe, NM 87505   |  
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Ranked #37 of 60 hotels in Santa Fe
Santa Fe, New Mexico
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
“Major renovation in progress”
2 of 5 stars Reviewed January 12, 2013

This is probably a good hotel when it is not under reconstruction!
We checked in on Dec 28th 2012 to find that the reception, lobby, bar, restaurant and swimming pool were all closed due to major ongoing construction. There was no indication of this on the hotel website. (We complained to Marriott and they were apologetic and I see that they have now updated their website to indicate that the hotel is being renovated.)

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, January 19, 2013
Dear SydW, thank you for letting us know about your recent stay at the Courtyard in Santa Fe. We are refreshing our hotel but the lobby, the bar and restaurant have all been relocated not closed. The restaurant and bar are still offering the same drinks and the same steakhouse menu that we offered before just in a different location. All of this information has been on all our websites since early November. By late February you will be able to experience our new lobby, a complete new market area, a new menu in the Bistro restaurant and the exciting new "Go Board" which is the latest in technology and information systems. Please come back and us. We would love to show you all the exciting new amenties. MIke Shoffit, General Manager
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308 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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English first
Fort Collins, Colorado
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 23, 2012 via mobile

The hotel was clean and the room was fine (though there were no electrical outlets near the bed for plugging in cell phones). They were undergoing renovations, but it wasn't an inconvenience. What I didn't like was the layout of the hotel. Room doors all open to the outdoors. It's designed around little courtyards, 3 floors high. This is probably lovely in the summer, but it gets really cold in Santa Fe in the winter! Brrrrr! You have to bundle up to walk to breakfast! (Breakfast, BTW, was better than average.) So - stay there in warmer months, not in colder ones!

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, January 19, 2013
Dear EllzeyB, thank you for taking time to let us know about your recent stay at the Courtyard by Marriott in Santa Fe. Our refreshing new lobby and Bistro will be complete by late February and it will show case a great new menu, a new market area and the "Go Board" which is the latest in technology and information systems. Santa Fe has gone through an unusally cold winter but the temperatures have gone up into the mid to high 40's and it is beautiful for skiing and shopping. Thanks again for letting us know about your recent visit. Please come back and see us and see all the new amenities. Mike Shoffit, General Manager
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Peoria, Illinois
Top Contributor
81 reviews 81 reviews
35 hotel reviews
Reviews in 42 cities Reviews in 42 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed December 16, 2012

Stayed here for a night while in town. Lobby was closed but still checked in quickly. Looks like it willl be nice when they are finished in the spring. Rooms were clean and comfortable as on previous trips. Pool is closed right now. Didn't have breakfast here, but in the past it was very good.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, December 17, 2012
Dear TomH, thank you for taking time to let us know about your recent stay. All the changes are very exciting. Next spring we will be able to present a whole new look but with the same great service. New lobby, new pool and spa as well as a whole resuarant concept. Lots of fun!!! Thanks for your comments about the rooms. Our housekeep team works very hard and it's great to hear from our guests. Please come back and see us real soon. Mike Shoffit, General Manager
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Manhattan, Kansas
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 20, 2012

I stayed at this Hotel for one night while flying cross-country for the Army from Kansas to NTC. From the holding of 66 rooms one night and 45 rooms the next night, I can only say good things about the management and the hospitality of the Courtyard and how they went above and beyond to make sure that our stay was top notch.
From the warm welcome at the front desk, the on-site steak resteraunt, the clean comfortable room and the breakfast the next morning, I was truly impressed and happy with my stay. I would deffinetely recommend this Hotel to anyone staying in Santa Fe New Mexico.

Room Tip: This hotel offers government employees a government rate at the going perdium for the season.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, December 17, 2012
Dear Neil38877, Thank you very much for your comments concerning your recent stay. We very much enjoyed having your group with us both going and coming back. The fact that your guys enjoyed not only breakfast but our steakhouse at night was great. Sometimes a good steak is hard to find in a hotel and your guys had lots of great comments to our team. Thanks again, we look forward to your next trip WEST! Mike Shoffit, General Manager
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Tigard, Oregon
Top Contributor
268 reviews 268 reviews
62 hotel reviews
Reviews in 95 cities Reviews in 95 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed November 17, 2012

Stayed here for several nights while visiting the area. Location is handy to numerous restaurants as well as the Downtown Plaza. Room was very spacious and clean. Staff was very friendly. Breakfast in the restaurant was very good.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, November 19, 2012
Dear Harry M, Thank you for taking time to let us know about your recent stay at the Courtyard by Marriott in Santa Fe. We do have a great location! Only 4.5 miles from the Plaza, right in the middle of Cerrillos Road, with the largest guest rooms in Santa Fe, the Courtyard is the perfect jumping off spot to enjoy all there is to see, do and experience in Santa Fe. Thank you for the good comments about the staff and I am delighted you enjoyed our breakfast. Please come back and see us real soon. We start our renovation in December and should be finished by February. Mike Shoffit, General Manager
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Austin, Texas
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 5, 2012

We stayed at this location during our road trip this summer. I booked it on Priceline's Name Your Own Price so I wasn't sure what we were getting. It's a really clean, relaxing, quiet hotel. The staff was very nice & does everything they can to make sure you're comfortable. My only complaint would be the swimming pool. It was super hot in the building where the pool is located. And, with the pool being inside, it gets VERY loud when there are lots of people in there. We didn't go swimming, just checked out the facility, so it wasn't anything that put a damper on our stay. The hotel is about 7 minutes or so from the square & the drive there is easy. The views are great! There are several grocery stores located within walking/quick driving distance. The room was spotless & comfortable. Had I known we weren't going to have much fun in Albuqureque, we would have stayed in Santa Fe & at the Courtyard another day.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, November 8, 2012
Dear Lockieam, Thank you for letting us know about your recent stay at the Courtyard by Marriott in Santa Fe. I am delighted you enjoyed your stay. Our indoor pool will get completely redone this winter. It can get hot in the summer, but you will love it in the winter. We do have a great location. just 4.5 miles from the Plaza but very centrally located to enjoy everything that Santa Fe has to offer. We have the largest rooms in Santa Fe and all have refrigerators in them, a perfect way to enjoy snacks in the room. Thanks again for letting us know about your stay. Please come back and see us real soon. MIke Shoffit, General Manager.
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arizona
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 25, 2012

We Stay in Santa Fe NM for 3 nights , My husband and I arrived at the Courtyard by Marriott kind of early, and we din't think we would get a room right away; but to our surprise the front desk staff was very understanding and friendly and give us our room right then and there, and what a very clean and spacious room it was, facing the courtyard.
I cannot say enough about the staff very friendly and accommodating.
The hotel is very nice and very clean.

Room Tip: If it is possible ask for a room facing the courtyard.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike S, General Manager at Courtyard by Marriott Santa Fe, responded to this review, October 29, 2012
Dear 1Sarina, thank you for letting us know about your recent stay with us at the Courtyard by Marriott in Santa Fe. I am glad we were able to get you a room early in the day and that you enjoyed your stay. We have a great staff and one that truly enjoys what they do. I will be sure to pass along your very nice comments. Please come back and see us real soon. Mike Shoffit, General Manager.
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Additional Information about Courtyard by Marriott Santa Fe

Address: 3347 Cerrillos Road, Santa Fe, NM 87505
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #37 of 60 hotels in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Santa Fe 3*
Official Description (provided by the hotel):
Convenient Motor Hotel featuring pueblo-style structural details & decor, located 4 miles south of downtown & the historic Plaza. ... more   less 
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Also Known As:
Courtyard By Marriott Santa Fe Hotel Santa Fe
Courtyard Santa Fe
Santa Fe Courtyard
Santa Fe Marriott

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