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“Elegant with European Flavor” 5 of 5 stars
Review of Hotel St. Francis

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Hotel St. Francis
4.0 of 5 Hotel   |   210 Don Gaspar Ave., Santa Fe, NM 87501 (Downtown)   |  
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15% Off Nidah Spa
Ranked #28 of 60 Hotels in Santa Fe
Salt Lake City
Senior Contributor
43 reviews 43 reviews
36 hotel reviews
Reviews in 32 cities Reviews in 32 cities
101 helpful votes 101 helpful votes
“Elegant with European Flavor”
5 of 5 stars Reviewed June 16, 2010

The hotel is unassuming on a quiet side street two blocks from the Plaza where all the interesting street activity centers. There is parking for guests which I think was free for us because of our meeting but is $9 daily on their web site. The web site pictures give an accurate impression of the hotel. The entry is flanked by veranda set back from the street separated by tall arches and a wrought iron waist high fence where there is bar service. The lobby has high ceilings and unpolished off-white marble floors with high arches. The center piece is an enormous goblet shaped stone water container with Holy Water surrounded by candles that are about 8 inches in diameter and up to 3 feet tall. The hotel workers light the candles in the evening with an unromantic but efficient propane torch. To the left is an enormous fireplace with chairs and sofas. To the right are more rustic tables and chairs along with their restaurant. Check in is to the right of the entrance. It was reasonably quick. Rooms are on the main floor (to the left of the entrance through an archway) and up either an open stairway or elevator. The arches, flooring and layout were quite reminiscent of the hotel that I reviewed here on Trip Advisor a few years ago in Verona, Italy. My room was on the third floor. It was small but extremely quiet. The floor was wood, comfortably warm to bare feet. There was a closet with two bathrobes, a large armoire hiding a TV (they have satellite TV) and a small refrigerator (empty) with 4 large drawers where the hotel guide, phone books etc were kept. There was one large chair of rough wood with a leather seat. It was not very comfortable. There was no desk which was a little bit of a problem, but creating a lounge chair out of the 9 down and 1 foam pillow on top of the enormous king bed took care of setting up a way to use my lap top. (Then it was a matter of staying awake.) Air conditioning was fine though the outside temperature was temperate anyway. Two windows let in a great amount of light, and neither window looked directly into any other window. (Room 330). The bathroom, on the other hand was dimly lit but had a reasonable tub/shower and toilet. The wash basin was in the main room. The bathroom floor was raised about 4-5 inches (also reminiscent of Europe) so this particular room was not ADA compliant. Linens, sheets and pillows were wonderful. The internet access was free and blazingly fast. The keyed safe in the closet is big enough for a 14 inch laptop, it just takes some maneuvering to get into. There is no ironing board or iron, but there seems to be some sort of steamer which I did not try. They have a main meeting room which was well set up and more spacious for a small meeting than I'm used to. Food catering was extremely attentive, and the food was very good. The unattended fitness center is a single small room with treadmill, reclining bike and weight machine with a single wall mounted television right above the treadmill. There were free weights, but it was too small a space to really use those. It was a short 3-4 block walk to the bottom of Canyon Road. I thought the location perfect. Check out was painless. I would definitely return in the future.

  • Stayed June 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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603 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
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English first
Shawnee, Kansas
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed June 16, 2010

I loved the ambiance of the hotel, the lobby etc. The way to the room, the halls were very narrow and small, the elevator was falling apart. The room was older, windows have no screens on them and air did not cool very well. Had a nice bottle of wine that i wanted to enjoy, the fridge did not work. the bartender was great and gave us an ice bucket to use. bathroom was very very very tiny and cramped. Called front desk several times with problems, they refused to do anything because we booked through hotels.com, then hotels.com would not do anything becuase they said it was hotels problem. Even wrote a letter to hotel manager, received no response. only good thing, was the bed was very comfortable.

  • Disliked — everything
  • Stayed May 2008, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsMgr, Manager at Hotel St. Francis, responded to this review, June 24, 2010
We are thankful that you have shared your experience with us. The intent of the hotel concept is to carry the same ambiance of the hotel that you enjoyed the lobby throughout the hotel. The guest rooms are designed with a simple pared down beauty concept. The furnishings are paragons of purity and simplicity and are inspired by the furniture located in the collections of the Palace of the Governors in Santa Fe. We will continue to take the experiences you had and continue to improve our concept to meet the expectations of all our guest.
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Westminster
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed June 11, 2010

Hotel St. Francis has a great location close to everything for the tourist and is a real bargain for the traveler. If you are looking for posh, it isn't here but it has everything that the traveler who is used to European hotels could want. The staff is great! The rooms and are clean and pleasing. They may appear sparce but think about the life of St. Francis and it all fits perfectly.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed June 11, 2010

Like other reviewers have said, the rooms are quite small by American standards. The sink is not in the bathroom, but in the main room, which is slightly inconvenient but not a big deal, for me at least. The bed was extremely comfortable and the linens were so nice I was tempted to take some home with me! AC worked great (I was there during a heat wave) and staff were always very friendly and polite. Overall, it was perfectly pleasant. The furnishings in the room were very unique and from local artisans, or so the welcome letter said. The lobby area was beautiful. The hotel is a short walk from the main plaza and the convention center.

The cons, I would say, are that my regular room would have felt very cramped if anyone else was staying with me. I could hear people walking in the hall very clearly. And there was a desk like area with the TV in it, but no chair, so I had to do work in bed.

  • Stayed June 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bergen, Norway
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed June 8, 2010

we had a "deluxe" room. Rooms are styled after an abbey. basically, this means that they are lacking in some of the standard ammenities that one would expect in a higher-priced city center hotel. For example, although the room has a coffee maker, it is located inside a wardrobe in which there is no electrical outlet and the only place that you can put it down and plug it in is on the floor. if you are an older person, you will not enjoy that. the sink is located outside the bathroom and the light above it appears to be intended to mimic candlelight as would have been foudn in an abbey 150 years ago. unfortunately, this means that there is not enough light to shave or put on makeup. there s also very little light in the bathroom, prticularly behind the shower curtain. older people will find this unsettling. there are old-style wood chairs in the room which, while nice to look at are not comfortable to sit in. if you want to do some work - there is no desk so you have to sit in those uncomfortable chairs with your computer on your lap. OK for a few minutes, but not relaxing... we returned to the room on the second evening of our stay and found the door unlocked (housekeeping had not pulled it shut). we left a note to housekeeping and asked that they ensure that the door was locked. we returned the next evening to find the door unlocked... we also had to leve a note for housekeeping to replace a cracked glass and to change the wood coffee stirrers... not impressive.

  • Stayed June 2010, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomsMgr, Manager at Hotel St. Francis, responded to this review, June 15, 2010
The Hotel St. Francis is an elegant hotel that reflects the historic character of the original building that was established in 1888 and 1923. Our recent renovation design of the interior was inspired by the early presence of the Franciscan missionaries and their significant contributions to the culture of New Mexico. Additionally, the guestrooms reflect a simple paired-down beauty and are furnished with hand crafted furniture that was handsomely created by local artisans. I really appreciate your comments directed toward the amenity functionality. It is our goal to insure that each guests visit is as comfortable as possible. Your comments about the guestroom amenities where well taken and will be addressed in efforts to continually improve our facility.

As for our housekeeping services, we want our guests to be met with a well trained staff that puts guest needs before anything else. I am sorry if this was not your experience. We have already repaired the door closure to the guestroom door and I have spoken with the room attendant and Housekeeping Manager about the discrepancies.

Again, we apologize for the inconvenience and we thank you for your patronage.
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Arizona
Top Contributor
60 reviews 60 reviews
32 hotel reviews
Reviews in 41 cities Reviews in 41 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed June 6, 2010

Glad we found this hotel two blocks from the main square. The hotel parking had the cheapest daily rate for the area and the room was beautiful and comfortable. They did a great job renovating the hotel to look like a former monastery. We'd stay there again.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
1 review
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 2, 2010

My wife and I completely enjoyed the renovated St. Francis. The interior feeling of this historic hotel is that of a (very upscale) monastery. The original rather small rooms are totally remodeled, furnished sparely but thoughtfully. The king size bed had the best mattress we've ever had in a hotel, and the Frette linens were unexpected for a hotel in this price range.

  • Stayed May 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel St. Francis

Address: 210 Don Gaspar Ave., Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in Santa Fe
#25 Romantic Hotel in Santa Fe
#28 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel St. Francis 4*
Number of rooms: 79
Official Description (provided by the hotel):
Named for the patron saint of Santa Fe, New Mexico, the newly remodeled Hotel St. Francis pays respect to the origins of the city with its unique interior. With a palette of natural colors reflecting the days of Santa Fe and handcrafted wood furniture by local artisans, staying at the hotel is a cultural experience. Listed on the National Register of Historic Places, its recent restoration and renovation expanded the amenities to entertain travelers from across the world. The hotel is located just steps away from the historic Santa Fe plaza. Whether you're planning a weekend escape, a business retreat, or a lavish wedding, the Hotel St. Francis is the ideal destination. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
Hotel St Francis
St Francis Hotel

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