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“Nice but Room for Improvement” 3 of 5 stars
Review of Hotel St. Francis

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Hotel St. Francis
4.0 of 5 Hotel   |   210 Don Gaspar Ave., Santa Fe, NM 87501 (Downtown)   |  
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Ranked #28 of 60 Hotels in Santa Fe
Durango, Colorado
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
31 helpful votes 31 helpful votes
“Nice but Room for Improvement”
3 of 5 stars Reviewed August 4, 2014

This is my 2nd stay at the St. Francis Hotel. I realized that everything I love about this hotel is Free to the general public. So I am not sure I will stay here again and pay the expensive room rates. For instance, the hotel lobby is a beautiful, spartan Spanish Colonial retreat. Each floor has a landing with interesting old photos with explanations. The front of the hotel has a shaded porch with wonderful seating. But you really don't need to spend the night at $250++ to experience these things. What you get in a 'Classic' room is a room that really is too small even for 1 couple. My husband and I seemed to always be trying to let the other person pass in the narrow space that surrounds the bed. The bathroom sink is situated at the foot of the bed! ? With almost no space for toiletries. The bathroom is a tiny space that includes the toilet and a shower with no light overhead and although I tried to avoid it - water went all over the floor after each shower. Their website does try to prepare you for the fact that this is a small room, but I was surprised at just how small it really is …. and I have seen some pretty small rooms in Europe :) ! The last time I stayed here I must have been in a 'Deluxe' room vs a 'Classic' room. The bed was extremely comfortable! Check in and Check out was easy and pleasant - Ann was very friendly and easy to work with! I know they can not make the rooms bigger….. but something they could do, that would help make up for the small rooms is to provide a Coffee/Tea service. Each floor has a very nice, large landing that would provide a very nice place to get a cup of coffee/tea ….. maybe a cookie! I ask a waitress in the lobby bar for a cup of Tea to take up to my room one evening ….. she was very accommodating and went right to work finding a tea bag, hot water and nice glass mug….. ($5 and a tip) so it is possible to get what you want/need. But at these rates a convenient cup of coffee in the morning would go a long way. As a final comment I have to add….. To the Management….. I think you need to take a look at the gathering of the homeless across the street. I witnessed a few arguments on the street and the police did intervene one evening. I never felt threatened, but it seems as if this has increased since I was at your property last.

Room Tip: The hotel itself is very quiet, the street outside on the covered porch was a little louder that it...
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, August 9, 2014
Dear VikiDGO, it's great to get your review. We appreciate you choosing the Hotel St Francis for a second stay! We hope to welcome you back for a third, and offer you an upgrade to one of the deluxe rooms you stayed in before. Even if you are booked in a traditional room, we are happy to offer very reasonable upgrades depending on our availability. We are also working with the Santa Fe Police Department to increase surveillance on our block. Thank you for taking the time to create a review! Sincerely, Alder Seaman
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628 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
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English first
Portland, Oregon, United States
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 30, 2014

I spent three hot nights in the Hotel St. Francis recently and found it quite pleasant but not as good as I hoped. I would rate it somewhere between three and four dots, but of course, that isn't possible. The lobby is sublime. Cool, spacious, tasteful, cold water with lemon always available (probably just during the hot season). When it's as hot out as it was during my visit, just walking in is delightful. The room not quite so much. The decor I found pleasing and restful, but a bit frustrating. WHO DOES bedside tables in a hotel without a drawer? Nowhere to put away my personal effects. This is really not okay for a hotel of this quality. An armoire with drawers that can't open unless the doors are open to their absolute fullest extent. And nowhere in the room does it indicate that the coffee and tea service advertised as included must be requested. They don't want to clutter the room. So could they not put a card on the tray with the glasses with this information? The tray is hidden inside the armoire - voilà! No clutter! Visitor informed! At least the bathroom has hooks on the door - why do hotels not provide enough hooks? But there is nowhere to hang your towel near the shower, so you have to drape it on the bathtub, put it on the floor, or drip over to it. The bed has springs that make it bounce wildly with any little move. They use a slick mattress cover and unfitted sheets. I absolutely HATE sleeping on unfitted sheets. A hotel of this caliber could bloody well provide sheets that stay on the bed and don't slide wildly with every movement. How uncomfortable! And my last comment - Oh la la, that concierge! What an unpleasant person. Everything she said to me was negative and un-encouraging. She might need replacement with someone who loves people.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, August 1, 2014
Hello PattyPortland and thank you so much for your review. We appreciate the time you took to type up a review of our historic hotel, and we're very happy to hear our lovely lobby and fresh lemon water made good impressions on you. Your feedback regarding the rooms themselves is very much appreciated and I plan to bring your review to our Manager's meeting this coming week. Comments like yours allow us to further train our staff and consider these improvements to the hotel in general. Thank you for coming to stay with us! Best Regards, Alder Seaman
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El Paso
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 28, 2014

I stayed here for a romantic weekend and definitely enjoyed the hotel and its location within the city. It is situated near many shops and restaurants and tourist sites as well. The hotel was very clean, and the staff was very friendly. I would definitely recommend this hotel to anyone visiting Santa Fe.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, August 1, 2014
Dear MichaelB1982, thank you for coming to stay with us! We're so happy you enjoyed your stay, from the service to the location. We would love to welcome you back for another adventure in the "City Different". Sincerely, Alder Seaman
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Oklahoma City, Oklahoma
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 13, 2014

The hotel staff and brochures advertise a minimalist approach to make you feel like you are in the 30's, I would say you feel like you are in the stone ages! To start with the rooms are so small you think you're sleeping in someone's closet. The beds are so uncomfortable that you would be better off on straw mattresses. No water in the rooms to drink, the toilet and shower room is so small you can barely shut the door behind you. Oh, did I say the rooms are small? I mean really small.
The bright side, there is a restaurant that is attached to the hotel that is outstanding; however, it is not owned by the hotel.
Also, the hotel has a parking lot but they charge you $18 to park in it.
I have stayed in numerous hotels in Santa Fe that are much nicer than this hotel for much less money.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, July 17, 2014
Dear Mway2014, hello and thank you for taking your valuable time to create a review about your stay with us. It's good to hear you liked the excellent attached restaurant, Tabla de los Santos! However, I sincerely apologize for any inconvenience regarding the size of our historic guest rooms; please don't hesitate to inquire about our deluxe accommodations with more space and mountain views. Sincerely, Alder Seaman
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Lakeville, Minnesota
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 12, 2014

This was a fantastic place to stay right on the plaza. Parking is readily available right next to the building for $18.00 per day, but worth it for the location. Beautiful hotel with outstanding staff. Felt like home. The rooms are small but lovely. I will definitely be back!

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, July 17, 2014
Hello and thank you for coming to stay at our historic Hotel St Francis, Abigail 701. It's so lovely to hear you felt right at home with us; our friendly staff looks forward to rolling out the welcome carpet for you again. We appreciate your review and hope to see you again during your next adventure in Northern New Mexico! Sincerely, Alder Seaman
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Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 11, 2014

Hotel St Francis is NOT your chain hotel. It is a historic hotel a block off the main square. Close to shopping, great restaurants and many attractions. Since parking in downtown Santa Fe is at a premium especially on the weekend St Francis does charge for parking ($18) per night, but you don't need your car if you are going to be in central Santa Fe. Rooms were clean but small, hotel was recently updated. It was quiet. Bed was comfortable, queen size only no kings. When we were there hotel was full, bar was active as was the restaurant. Had breakfast at La Tabla 3 mornings, food was delicious.

Hotel staff was pleasant and helpful. Bradford was especially helpful regarding a pedicab tour of central Santa Fe.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, July 12, 2014
Dear Michael M, thank you for coming to stay at our historic hotel. We love knowing that our great location worked well for you and that you got to explore the vibrant downtown area of Santa Fe! We're glad you had a quiet oasis to come "home" to, and that all staff members were helpful. Should you come visit us again, don't hesitate to inquire about our King sized or two-double bed accommodations; depending upon availability we do have a range of room sizes and types. Meanwhile thank you for taking the time to write a review. Sincerely, Alder Seaman
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1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 10, 2014

We chose to stay at Hotel St Francis for our 2nd anniversary wknd getaway and we were not disappointed! The hotel is beautiful!! The staff is friendly and always eager to assist guests. We enjoyed the central location of the hotel to all the downtown amenities. We never once had difficulty finding parking. The bar is definitely an added bonus!!! Cannot wait to return!!

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, July 12, 2014
Hello MichaelLaniW; Happy Anniversary and thank you for making Hotel St Francis a part of your celebrations! We are all so glad to know you are excited to return; we're excited at the prospect of having you back with us for more top notch food and drink, not to mention a peaceful room in the middle of downtown. Best wishes, Alder Seaman
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Additional Information about Hotel St. Francis

Address: 210 Don Gaspar Ave., Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in Santa Fe
#24 Romantic Hotel in Santa Fe
#25 Business Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel St. Francis 4*
Number of rooms: 79
Official Description (provided by the hotel):
Named for the patron saint of Santa Fe, New Mexico, the newly remodeled Hotel St. Francis pays respect to the origins of the city with its unique interior. With a palette of natural colors reflecting the days of Santa Fe and handcrafted wood furniture by local artisans, staying at the hotel is a cultural experience. Listed on the National Register of Historic Places, its recent restoration and renovation expanded the amenities to entertain travelers from across the world. The hotel is located just steps away from the historic Santa Fe plaza. Whether you're planning a weekend escape, a business retreat, or a lavish wedding, the Hotel St. Francis is the ideal destination. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
Hotel St Francis
St Francis Hotel

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