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“Central Location & very good value” 4 of 5 stars
Review of Hotel St. Francis

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Hotel St. Francis
4.0 of 5 Hotel   |   210 Don Gaspar Ave., Santa Fe, NM 87501 (Downtown)   |  
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Ranked #28 of 60 hotels in Santa Fe
Centennial, Colorado
Contributor
19 reviews 19 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Central Location & very good value”
4 of 5 stars Reviewed 5 weeks ago

We had a 3 night stay in a top floor room with an unobstructed view. It's an old property, the room was just large enough for a queen bed and a sink, with a small room for shower/tub and toilet. If you're needs are to have a quiet room for sleeping, while spending the rest of your time exploring the city, this is a great value. Since it's a very old property with a floor that squeaked with each step, I cannot say whether occupying a lower floor would be as quiet. The desk clerk, Jeremy, was outstandingly accommodating, good communicator, and most pleasant compared to the other desk staff who were less precise and responsive to specific questions. The bar has a top rating, but we found the servers were not very responsive and acted more like models on a catwalk. The room was booked for us through HotWire by a friend with whom we were trying to be close to, and the overall experience was nothing comparable to our favorite in Santa Fe, namely, the Inn on the Alameda, which is admittedly more expensive, but includes an outstanding breakfast and wine hour in late afternoon. You get what you pay for, and this was a good low budget alternative.

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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, 4 weeks ago
Dear Stuart G, we thank you for your review! It's great hearing how much you liked your 3rd floor accommodations and that Jeremy impressed you with his service. It sounds like you got to do some exploring of the downtown area and we're glad the room rates helped you decide to stay here at our historic Hotel St Francis. Your feedback is valuable and we have passed it along to all applicable departments. Thank you for staying with us. Sincerely, Alder Seaman
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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English first
Scottsdale, Arizona
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 23, 2014

We enjoyed the hotel but it was near 90 degrees and we had little or no air condition working in our room. It was uncomfortable and we were up most the nights hot. We enjoyed the location and the staff was good. I would stay again if they get their air working. A little over priced also

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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, June 24, 2014
Dear Manon D, thank you for coming to stay with us and for typing up a review. We're so glad you liked the hotel! We have had our maintenance team up to the corporate level working on our chiller, which has had some recent issues. We believe the problems are now fixed and we sincerely apologize for the discomfort and inconvenience of a too-warm room. We hope to welcome you back for a comfortable (cool) stay! Alder Seaman
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Murrysville, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 21, 2014

This hotel is a short walk to the main attractions around the plaza. You couldn't ask for a better location! The hotel itself is fabulous, and the front desk was so kind and helpful. My friend and I really enjoyed our stay. The only glitch was that I didn't realize that there was a charge to park in their side parking lot. Then when we checked out we had a bill of 20 bucks for parking there for 24 hours. It was a surprise, but did not make me regret our wonderful stay. I would recommend staying there, just know that there is a charge for parking.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, June 24, 2014
Hello Tina1Kel, we appreciate receiving your review and all of us are pleased that you enjoyed your easy access to the downtown world of our "City Different". Our staff takes pride in our level of customer service and we are glad this came across for you. Thank you and we hope to see you again soon! Alder Seaman
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Scottsdale, Arizona
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 16, 2014

The only thing good about this hotel is the location. Room very tiny. Bathroom inadequate. The bedroom was so small that did not have a chair and the closet was also very small. I did not see why this hotel charged this room for way over $200.
Also they charge for parking. Never again will stay here.

  • Stayed June 2014
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, June 18, 2014
Thank you for your review and for staying with us Bertha K. It's nice to hear you liked the great downtown location of our historic Hotel St Francis. I am sorry to hear the room rate and size didn't meet your expectations; please keep in mind we have many rate and room size options, not to mention other hotels in the plaza area, if you would like to explore a return visit to Santa Fe. Thank you for your feedback and we hope to at least welcome you back for award winning drinks on our front patio! Alder Seaman
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Santa Monica
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 12, 2014 via mobile

I had room 326, plenty of space for 1 and a cross-breeze. The A/C worked quickly. You can't beat the location if you want to see the museums etc downtown. Small parking lot next door and they validate for the public lot across the street. Housekeeping was efficient and quickly replaced items that I had used. I didn't have the gray towel problem that other reviewers described. My Santa Fe friend says they have the best bar in town. Negatives: The in-room wifi was slow and there is no room service.

Stayed June 2014, traveled with friends
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, June 13, 2014
Dear David0077, thanks for taking time to create a review. It's great knowing you had a good time at our historic hotel and got to do some exploring of the surrounding downtown. Do come see us again and try out our craft cocktails in Secreto Bar; until then, we appreciate your feedback and look forward to welcoming you back! Alder Seaman
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Durango, Colorado
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 12, 2014

Not one to give out compliments easily, I must commend the St. Francis lodging in downtown Santa Fe is absolutely one of the best deals in town (especially if you can locate a good deal with them). I found nothing whatsoever to about which to offer criticism. Yes, the rooms might be considered a bit small, but travelers really have no reason to stay in their rooms - Santa Fe is simply a great place to explore.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, June 13, 2014
Hello DRE262 and thank you for your review! We're glad to know you got to use our centrally-located hotel as a "springboard" to enjoy Santa Fe. There is so much to see here, and we are thrilled to know we provided a good place to stay during your adventures in the City Different. We appreciate you taking time to create a review and we look forward to seeing you again. Best Regards, Alder Seaman
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Chicago, Illinois
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed June 11, 2014

The rooms are tiny, like cruise ship tiny. There was just a cuple of feet of room around the queen-size bed, byut the hotel is beautifully elegant. It's reminiscent of a monastery, in a very good way. Simple, clean, quiet. The lobby and especially the lobby bar are great places to hang out. Beware, parking adds $$$ to the cost of the room.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, June 13, 2014
Dear Faygelah, thank you for coming to stay with us at Hotel St Francis, and for reviewing your stay. We look forward to welcoming you for another stay in our elegant, historic property and would love to show you the option for a deluxe room upgrade as well! Come back and enjoy the best drinks in town on our lovely front loggia anytime. Sincerely, Alder Seaman
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Additional Information about Hotel St. Francis

Address: 210 Don Gaspar Ave., Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in Santa Fe
#25 Business Hotel in Santa Fe
#25 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel St. Francis 4*
Official Description (provided by the hotel):
Named for the patron saint of Santa Fe, New Mexico, the newly remodeled Hotel St. Francis pays respect to the origins of the city with its unique interior. With a palette of natural colors reflecting the days of Santa Fe and handcrafted wood furniture by local artisans, staying at the hotel is a cultural experience. Listed on the National Register of Historic Places, its recent restoration and renovation expanded the amenities to entertain travelers from across the world. The hotel is located just steps away from the historic Santa Fe plaza. Whether you're planning a weekend escape, a business retreat, or a lavish wedding, the Hotel St. Francis is the ideal destination. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
Hotel St Francis
St Francis Hotel

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