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“Tiny clean rooms in a big luxury hotel” 4 of 5 stars
Review of Hotel St. Francis

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Hotel St. Francis
4.0 of 5 Hotel   |   210 Don Gaspar Ave., Santa Fe, NM 87501 (Downtown)   |  
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15% Off Nidah Spa
Ranked #28 of 60 Hotels in Santa Fe
Chicago, Illinois
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
54 helpful votes 54 helpful votes
“Tiny clean rooms in a big luxury hotel”
4 of 5 stars Reviewed June 11, 2014

The rooms are tiny, like cruise ship tiny. There was just a cuple of feet of room around the queen-size bed, byut the hotel is beautifully elegant. It's reminiscent of a monastery, in a very good way. Simple, clean, quiet. The lobby and especially the lobby bar are great places to hang out. Beware, parking adds $$$ to the cost of the room.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, June 13, 2014
Dear Faygelah, thank you for coming to stay with us at Hotel St Francis, and for reviewing your stay. We look forward to welcoming you for another stay in our elegant, historic property and would love to show you the option for a deluxe room upgrade as well! Come back and enjoy the best drinks in town on our lovely front loggia anytime. Sincerely, Alder Seaman
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612 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
Colorado Springs, Colorado
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 9, 2014

I have stayed in Santa Fe many times and have had beautiful stays all over the city, except this time. I was traveling with my elderly mother who is in no condition to help with lugging suitcases and the such and upon arrival and check-in there was no help whatsoever with the process of getting to our room. I even acquired the bus-rack myself and delivered all to our room. During check-in, they had our room rate at a higher price than our quoted price (which I'm still working on!). Then there was a wedding reception going on completely blocking all entrance to the only way to the elevator. I was given many a nasty look while I alone tried to get our things delivered with no hotel wedding administrator to aid in this. I had to dodge (much to the chagrin of the wedding party) many a photo as they were doing this on the staircase before the elevator. Then misfortune struck our first day and we had a family emergency and had to leave the following day. The staff informed me it could all be taken care of the next day. YEAH, sure! The staff had given us 15% coupon for their own Secreto bar. They refused to use the coupon for our bill saying our order of drinks didn't qualify, although there was no such disclaimer printed on it. We would have been happier at La Posada where I know the margaritas to be MUCH better than these and saved the disappointment. Finally, when we began our check-out process everyone was friendly about our situation, but no-one helped facilitate it and kept passing the responsibility to a mother front desk person. This was difficult because I was forced to deal with three different people, and as I write this at home in Colorado- it's still not resolved! Now here's the clincher- I just called because my pending charge for my printed invoice was TWICE the amount! I immediately called to resolve this and got the first man Jeremy who had been so nice yesterday when I began my check out who began reprimanding me saying, "You need to deal with Lauren who'll be here in a while and also I don't appreciate that you told her that I would give you a better rate!" I repeated exactly what he had said to me (that I wouldn't be penalized for my early departure) and he agreed that was what he indeed had said. He apologized, but I just felt so dejected and disappointed and sad about a hotel staff person in such a hotel treating me so shabbily. Now I just received a "call" from Lauren and I can just tell I'm not going to be happy. I did let Sean (another hotel receptionist) know that I would say he was fine, but that's it for compliments for this joke of a "luxury" hotel. They will now have a conversation with my husband and I don't think they're going to like it. Never, EVER will I stay here again!

Room Tip: Our room on the second floor was so noisy being next to pump outside our windows had to stay shut...
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  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, June 11, 2014
Dear AntoinetteS326, we thank you for taking time to create this valuable review. I am so sorry to hear your experience did not live up to your expectations and your frustration is understandable; you were not expecting a wedding in the middle of your hotel lobby! I sincerely hope any confusion with your billing has been resolved and if not please email me at aseaman@hhandr.com; I will see what I can do to help. We appreciate your feedback, as this gives us the opportunity to train our staff and improve our guest experiences. Thank you for coming to stay with us! Sincerely, Alder Seaman
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Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 8, 2014

We visited in September 2013 for fiestas. It was my first visit to Santa Fe and this location and trip could not have been better. Our room was a little small but the decor and style of the hotel was beautiful. We got a great room rate, more affordable than many of the other hotels in the area. This hotel is in the best location-just step outside and you are in the plaza! We recommend this hotel to family and friends and will return!

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, June 11, 2014
Hi there TravelBugK25! It's nice to get your review and we are so happy we could be a part of your Fiestas visit to Santa Fe. We appreciate hearing that the affordability and location helped make your trip special, and we certainly hope to see you again this fall for another unforgettable stay. Sincerely, Alder Seaman
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Colorado
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 6, 2014

I must say that the location is what makes this property valuable. The staff would be another asset, as all at the hotel were warm, informative and helpful. The welcome letter on the bed stated "In simplicity there is complexity", and I would have to agree with that. Upon opening the door to our overpriced room, it hit the nightstand, as the room was that small. While I has expected "quaint", I did not expect "uncomfortable". The space to walk from the bed to the bathroom (between the bed and TV hutch) was approx. 10-12 inches. Had this been the only unpleasant finding, I could have accepted it. Upon going to bed the first evening, it was noted that the bed sloped terribly towards the head, with a large depression in the center of the bed. It was positively the most uncomfortable bed I have slept in at a hotel ever. The room faced the parking lot, and was extremely noisy with street traffic late into the night (even with the window closed and cooling on). Additionally, my aging eyes battled with the lack of lighting every day. One bulb is not enough to see to put makeup on or contacts in! I am unsure if the restaurant had recently been removed as part of the hotel, running independently, but we were told on check in that the restaurant was separate. Because of this, the bar only served food when the restaurant was open. We arrived at 2:15pm, having not eaten lunch, and were looking forward to relaxing at the outdoor patio with drink and snacks. It wasn't until after we ordered our drinks that we were told they had no food. The Spicy Secreto was good, but not worth the price. The décor is clean, simple, and attractive. If the rooms had been more comfortable and food (even small plates like Tapas) had been available at the bar, I would have made it a top place to stay. Unfortunately we will not be back. There are other comfortable hotels close to the plaza we will go back to.

Room Tip: Ask for a quiet room away from the street side, and ask for a good bed!
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  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, June 7, 2014
Dear thefosterfarm, we thank you for taking valuable time to write a review of your stay at the historic Hotel St Francis. It's great hearing how much you liked our convenient downtown location, simple decor and top-notch staff. We would love to welcome you back to try a deluxe room; keep in mind we can provide any amenity such as extra lamps upon request. We are always happy to let guests explore other room options as long as we have availability. Meanwhile, we sincerely appreciate your feedback and will communicate it to all departments. Sincerely, Alder Seaman
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Santa Fe, New Mexico
Reviewer
4 reviews 4 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 5, 2014

My friend and I stayed at this lovely hotel for our friends' wedding, we live here in Santa Fe and it was nice to play tourist! A group of the wedding couple's friends are from Dallas...we had a blast out on the patio drinking the bar's fancy delicious cocktails and the service was impeccable! Our A/C in the room wasn't working, but the sweet gal at the front had one of the maintenance guys come up to fix it, he turned out to be the nicest guy! If I remember correctly, his name is Bradford? Not only did he get our room to a nice chill, but he brought us the bottle of wine that we ordered from the bar downstairs! That, to me, is going above and beyond...we will DEFINITELY be staying here again! It's a two thumbs up staycation location!

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, June 7, 2014
Hi Kayla M, it's great to hear how much you enjoyed your stay at Hotel St Francis. We're always happy to have Santa Fe locals come visit. It's great that you and your friends got to enjoy the best drinks in town on our front Loggia! Bradford is thrilled to get your feedback and all of us would love to see you again for drinks and dinner, if not a "staycation" of your own. Sincerely, Alder Seaman
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Malmo, Sweden
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 2, 2014

The location of this hotel is right in the middle of historic Santa Fe. Every inch of this hotel is filled with local charm. The staff was friendly and accommodating.

My only reservation about this hotel is that the rooms are very small. If you are a single couple, it’s charming and fine. We were traveling with a newborn baby and the small bed and limited luggage space made the space a bit of a challenge.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, June 4, 2014
Dear weldkamp, we are so pleased to know you loved the historic charm of Hotel St Francis! Our friendly staff loves reading these reviews and we can't wait to welcome you back next time you want a nice stay in downtown Santa Fe. Our location is hard to beat, as is the guest service. Keep in mind we offer very reasonably priced upgrades to our larger deluxe rooms; hopefully we can show you some options when we see you on your next adventure. Alder Seaman
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Denver, Colorado
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 30, 2014

Central location, ample parking across the street in a lighted lot, large room with two queen? size beds. Stayed on the 2nd floor facing the east. Bathroom dark with only one overhanging light. Clean accommodations. A bit noisy in the early a.m. as delivery trucks and garbage trucks in this central downtown plaza area. Easy walking distance to most attractions. Friendly hotel staff and the check in and out process a breeze. Nice front patio for lounging or visit the Secreto Bar. Nice old history, but updated and modern in the mission style.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlderKaitlin, Front Office Manager at Hotel St. Francis, responded to this review, May 31, 2014
Hello there snappytraveler07; we thank you for your review! Our lovely deluxe guest rooms are indeed spacious; in fact you got to stay in the largest of our rooms. It's great to know the modern updates in our historic hotel worked well for you, and that our staff made the stay easy. We look forward to seeing you again for another stay complete with the best drinks (and people watching) in Santa Fe! Alder Seaman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel St. Francis

Address: 210 Don Gaspar Ave., Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in Santa Fe
#24 Business Hotel in Santa Fe
#25 Romantic Hotel in Santa Fe
#29 Family Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel St. Francis 4*
Number of rooms: 79
Official Description (provided by the hotel):
Named for the patron saint of Santa Fe, New Mexico, the newly remodeled Hotel St. Francis pays respect to the origins of the city with its unique interior. With a palette of natural colors reflecting the days of Santa Fe and handcrafted wood furniture by local artisans, staying at the hotel is a cultural experience. Listed on the National Register of Historic Places, its recent restoration and renovation expanded the amenities to entertain travelers from across the world. The hotel is located just steps away from the historic Santa Fe plaza. Whether you're planning a weekend escape, a business retreat, or a lavish wedding, the Hotel St. Francis is the ideal destination. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
Hotel St Francis
St Francis Hotel

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