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“Hotel Bar Noise=No Sleep” 1 of 5 stars
Review of Hotel St. Francis

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Hotel St. Francis
4.0 of 5 Hotel   |   210 Don Gaspar Ave., Santa Fe, NM 87501 (Downtown)   |  
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Ranked #28 of 60 hotels in Santa Fe
San Diego
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
47 helpful votes 47 helpful votes
“Hotel Bar Noise=No Sleep”
1 of 5 stars Reviewed December 31, 2012

We recently returned from a 3-night stay in Santa Fe for a Christmas ski trip with our two kids. The decor of the hotel lobby and rooms is nice- austere, old NM style. The room itself was fairly large, but the bathrooms are small and the lighting is dim. Our problem with the hotel started at 10pm when we tried to sleep. We started hearing repetitive pounding noises against the wall, as if the neighbor next door was throwing a ball against the wall. We then noticed we could hear every conversation from the intoxicated, loud people outside. We realized we were directly above the bar and the sound on the wall was the bar door opening and closing. We called down to the front desk- who clearly must know this is a problem- and they didn't offer any solutions. We were not the only room kept up until 1am- we heard our neighbor open his window to ask the bar patrons outside to keep it down. We checked out of the hotel first thing the next morning. Unbelievable! Oh, and we booked this hotel 5 months in advance. Do not stay in room #241!

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael b, Manager at Hotel St. Francis, responded to this review, January 1, 2013
Thank you for your review on Hotel St. Francis. We apologize that your stay was less than satisfactory due to the noise you experienced. I have read your review and can assure you I am taking every means necessary to understand why this happened. I plan on using your experience as a very important training tool moving forward, so this never happens again. Once again thank you for staying at Hotel St. Francis.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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573 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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Fernandina Beach
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed December 30, 2012

Over the past 18 or more Christmas Seasons we've spent in Santa Fe, NM, we have enjoyed more than a dozen at this landmark hotel. The location, just a short block or so off the Plaza, cannot be beat. And the rooms, though fairly small and in the European style, are clean, well appointed, and very comfortable. Besides, who spends much time lounging about a hotel room when the streets and activities of a world class destination beckon just outside your door? Coupled with an excellent room rate and first class concierge service available, (get to know Inger, she's a real pro) this hotel is the best deal in the city. And by the way, the new renovations both to the lobby and the rooms, makes you feel like like you're staying in a re-claimed convent or monastary --- the clean, quiet 'minimalist' ambiance is a breath of fresh air compared to the 'over-done cuteness' that typifies much of the rest of Santa Fe's lodging offerings.

Room Tip: In the winter, ask for a south facing room. The warm, New Mexican sunshine streaming through your w...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 29, 2012

Location was convenient to venue and local attractions but recent renovation has left the hotel stripped all of the Santa Fe charm. Stark and cold interior. Rooms are styled like convent cells. Opened drapes to find dirt covering the window sill. Bathroom 4X4 cramped space. Tried breakfast and was sorely disappointed. Omelet was tasteless, supposed to be filled with corn and squash, maybe 6 kernals of corn and mixture was not seasoned in any way and was waterlogged. Told waiter the breakfast was tasteless and not edible and all I got from him was the bill. Upon arrival I was able to check in early which was convenient. I booked online and scheduled flight based on website indication that check out was at 4pm. When I brought this to their attention another desk agent told me I didn't know what I was talking about. I showed her the record created on a travel app on iphone and she accused me of making it up. I then asked to see my check in paperwork and the 4PM note had been marked through after I signed and returned the paper. The website was corrected after I returned home. I would neither recommend nor advise against a visit as everyone has their own expectations and tolerances. Car was dinged in parking lot as spaces are barely suitable for compact car. I will not return.

Room Tip: Ask to see room before checking in. Photos did not reflect the true size. Maybe 10X10 with 4X4 bathr...
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  • Stayed December 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 27, 2012

We just spent a wonderful Christmas week at the St. Francis. If you are looking for heavy Southwestern decor, then the St. Francis is not the right place for you. What it does have is very classy minimal monastic decor, an old world feel without seeming cheesy, and a cozy fireplace in the lobby - so enticing it seems that people not even staying at the hotel would come in to warm themselves on their way elsewhere.

The location is great, one block south of the Plaza. The breakfast menu has excellent Southwestern options and more regular breakfast fare. The Secreto bar has a very skilled bartender, and the hot buttered rum was a nice winter drink. Though it was too cold this time of year, the hotel has a large street-facing porch and a dining courtyard that must be terrific in warm weather. Inger, the concierge, is a Santa Fe icon and got us into the best restaurants even on this busy week. Our room was very warm, and we had 9 fluffy pillows on our king size bed.

A few cautionary tips to note - though they did not diminish our stay: Be sure to use your do not disturb sign to avoid housekeeping knocks at 930am. The hotel does not advertise having a gym for good reason, because there is one there, but it is microscopic in size. We worked out elsewhere. The hotel also does not have a spa on site, so you will need to go elsewhere, as we did. My parent's room only had room for a bed, but no chairs in it, so some of the rooms are very small. Ours was quite comfortable. The elevator has a bizarre smell in it, perhaps from groundwater beneath the hotel. Our room could have used a larger mirror.

Room Tip: Check to see if your room has seating in it, as not all rooms do.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 27, 2012

This is a wonderful, peaceful, modern (slightly upscale) hotel. Yes the rooms are a bit small (not like a Hilton or Holiday Inn) ... more like a boutique hotel. But I did not go to Santa Fe to stay in my room. The price was great I thought for what we got. Small rooms means (for our room) the wash basin was in the room itself ... but don't let this turn you away. The beds are comfortable, the room furniture fantastic (kind of a upscale monastery/rustic look), and the bathroom was new and very upscale. The over all ambiance of the hotel is one of quiet peacefulness (like St. Francis). The hotel (and rooms) is made to look as if you were in a monastery (sort of). The dining room is fabulous and the food was very good. But also do not forget about the location -- right in the heart of it all. You cannot go wrong with this place. I would, definitely do this again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe, New Mexico
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 16, 2012

My wife and I checked into our room and immediately went back to the front desk because of the small size. I estimate the room to be about 100 square feet. Before I could even get a word out the manager knew what we were going to say and made the excuse "its the oldest hotel in Santa Fe." l read many of the reviews on here and even the response from one of the managers that they "would take care of the problem" if they reported to the front desk. Well we did and we got "Upgraded" for for another $40.00. Because it was late and we had an event to attend we took it. We live in Santa fe and have experience with many of the hotels downtown. It isn't just the small rooms at Hotel St. Francis, but parking is awful and they tried to charge us without informing us when we made the reservation that there was a charge. Most hotels in Santa fe don't charge parking and I can guarantee you will get dings in your car if you park in their lot because the parking spaces are like most (contrary to what one of the managers claims on this board) of their rooms --- really, really, really small. Don't be disappointed, stay someplace else.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnetka, Illinois
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 13, 2012

Hotel St. Francis offers the visitor traditional New Mexican style lodging. It has a beautiful lobby from the 1800's. The restaurant was perfect for breakfast. They serve an excellent New Mexican menu. The Secreto bar is a great 5:00 spot to have a smoked sage margarita. The rooms and bath are really small. It is very clean with simple decor. It is fun to stay in a historic hotel.
The location is great. You can walk to everything. Outdoor parking is right next to the building. It is much easier to park yourself than deal with a valet. We would stay there again.

Room Tip: Corner rooms are worth paying extra for. Third floor is quieter.
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel St. Francis

Address: 210 Don Gaspar Ave., Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in Santa Fe
#25 Romantic Hotel in Santa Fe
#25 Business Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel St. Francis 4*
Official Description (provided by the hotel):
Named for the patron saint of Santa Fe, New Mexico, the newly remodeled Hotel St. Francis pays respect to the origins of the city with its unique interior. With a palette of natural colors reflecting the days of Santa Fe and handcrafted wood furniture by local artisans, staying at the hotel is a cultural experience. Listed on the National Register of Historic Places, its recent restoration and renovation expanded the amenities to entertain travelers from across the world. The hotel is located just steps away from the historic Santa Fe plaza. Whether you're planning a weekend escape, a business retreat, or a lavish wedding, the Hotel St. Francis is the ideal destination. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
Hotel St Francis
St Francis Hotel

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