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“Great Staff” 4 of 5 stars
Review of Hotel St. Francis

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Hotel St. Francis
4.0 of 5 Hotel   |   210 Don Gaspar Ave., Santa Fe, NM 87501 (Downtown)   |  
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Ranked #28 of 60 Hotels in Santa Fe
oklahoma
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
“Great Staff”
4 of 5 stars Reviewed November 7, 2012

Over several years we have stayed in many hotels near the plaza in Santa Fe. We spent 5 nights at the Hotel St. Francis which was our first time to stay at this hotel. The room was small but very nice. I don't think i have ever stayed at a hotel with such a nice, friendly and accommodating staff! We loved being close enough to walk to everything and enjoyed the bar and sitting outside with drinks. We did not eat in the restuarant because we had so many other places we wanted to go.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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638 reviews from our community

Traveler rating
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    93
    45
    32
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 6, 2012 via mobile

Staff was clueless. We were then locked out for several hours due to a bomb threat and now we have no accomidations other than the nearest thing to a motel six and I'm going to cry. What was supposed to be a romantic get away with my love became a night mare!!!!

  • Stayed November 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ma
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 6, 2012

I really liked the charm and ambiance of this hotel. We were at a wedding and had close friends and family there as well. I loved the bar in the hotel. They made incredible original cocktails and we had great fun there. The restaurant in the hotel we had an issue on the day we were leaving. We waited about 45 minutes for breakfast and then skipped it. Sevice was poor that day. Over all I loved the location and had a great time.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandia Park, New Mexico
Top Contributor
116 reviews 116 reviews
52 hotel reviews
Reviews in 43 cities Reviews in 43 cities
347 helpful votes 347 helpful votes
2 of 5 stars Reviewed November 6, 2012

The location of this hotel in downtown Santa Fe is hard to beat. We stayed here two nights during shoulder season. Check-in was fine, but we immediately noticed a strong sewage odor in all the common areas, which the staff blamed on the city working on an undetermined road site nearby. The lobby itself is decorated in a strange black and white motif that replaced the formerly beautiful dark wood lobby. The rooms have been decorated in a very odd black, dark brown and white scheme, with the ugliest marble you can imagine in the bathrooms. Overall, the visual effect is very off-putting. The thermostat did not seem to be functional in our small room so it was hot. We opened the windows and were assaulted by the smell of burnt grease coming from the kitchen vents. Room keys are old style. On the plus side, the beds are very comfortable and we had 9 pillows of varying softness on the king bed. There are strange sounds that occur throughout the night. On about every hour, a beeping sound starts (about 10 beeps) followed immediately thereafter by what can only be likened to the sound of some animal being electrocuted (I can imagine it's a pigeon defense? Rats being fried?) In any case, it was a disruptive sound, especially the first night with the window open. The bar downstairs was o.k. It has a happy hour between 5 and 7. I could go on, but you get the picture. With as many wonderful options available in SFE, look elsewhere.

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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, Delaware
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 5, 2012

Except for the pillows, of which there were nine, this is one of the most spartan hotels I have been in. No art on the walls. No mirrors. Bare wood floors. The room was very dimly lit by three, 15 watt candelabra bulbs (we asked the desk to send up a table lamp so we could read). Two very upright wooden chairs and a tiny table. Except for the inexplicable excess of pillows, it felt like a monastery. Wi-Fi worked great and the staff was pleasant. We ate one breakfast in the hotel restaurant and would not recommend it but with a fine restaurant like Pasqual's right across the street, there is no reason to ever eat at the hotel.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 5, 2012

Albeit expensive for the small room, the friendly hotel staff and lovely ambiance made the stay in this hotel worth the price. The hotel restaurant offers great farm-to-table food unlike what you will find in most other restaurants in the area.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso, Texas
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 5, 2012

Wonderful location, near everything. Stairs that make you want to avoid the elevator they are so gorgeous. The only drawback in my room was bathroom so dark and tiny almost too small. Other family members in rooms with gorgeous bathrooms. Windows operable no need for a/c at this altitude when evenings are so cool. Sometimes street traffic at parking lot side noisy.No swimming pool. Santa fe has limited kid activities.

Room Tip: Ask about bathroom size and whether sink in room or bathroom.
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel St. Francis

Address: 210 Don Gaspar Ave., Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in Santa Fe
#25 Romantic Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel St. Francis 4*
Number of rooms: 79
Official Description (provided by the hotel):
Named for the patron saint of Santa Fe, New Mexico, the newly remodeled Hotel St. Francis pays respect to the origins of the city with its unique interior. With a palette of natural colors reflecting the days of Santa Fe and handcrafted wood furniture by local artisans, staying at the hotel is a cultural experience. Listed on the National Register of Historic Places, its recent restoration and renovation expanded the amenities to entertain travelers from across the world. The hotel is located just steps away from the historic Santa Fe plaza. Whether you're planning a weekend escape, a business retreat, or a lavish wedding, the Hotel St. Francis is the ideal destination. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
Hotel St Francis
St Francis Hotel

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