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“Candlit lobby” 4 of 5 stars
Review of Hotel St. Francis

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Hotel St. Francis
4.0 of 5 Hotel   |   210 Don Gaspar Ave., Santa Fe, NM 87501 (Downtown)   |  
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Ranked #28 of 60 Hotels in Santa Fe
Denver, Colorado
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
“Candlit lobby”
4 of 5 stars Reviewed December 15, 2011

The location is unbeatable, right in town. The lobby is gorgeous, decorated simply with candles and relidious icons. I loved the spartan convent decor which is in keeping with hotel's history. Crisp white bed linen, comfy beds, white walls, dark metal hinges, and wooden furniture. The room sizes are a little smaller than normal, but this didn't bother me. Parking costs extra.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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628 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Sterling, Virginia
Top Contributor
62 reviews 62 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed December 12, 2011

The food is too die for at the St. Francis! Have the naked chile - immediately!! The chile they use is incredible, no one else has it. Try the eggs in the morning - incredible!! This hotel is very very special (eat, pray, love - I truly mean it). Candles everywhere - it's like being in the lobby of a castle right in the heart of Santa Fe. Check out the hotel photos and you'll see what I mean. They have a great restaurant with a fireplace - just what everyone wants. They have the Secreto Bar - which is fabulous. Big fireplace to warm you in the lobby. Rooms are very easy to get to by elevator or just take the grand staircase. Their beds are like a heavenly cloud. Insider tip: Your room will be bigger if you ask for a double! All the pluses are there: flat screen tv, rain shower head, casement windows and a beautiful bowl sink. It's just classy and simple. From the hotel you are just steps to the Loretto chapel and of course the plaza and all the shops are just right there. Park out front ... so easy. Try this hotel. It's my second stay and I'll be back again for more. Can't wait. Hasta Luego!

Room Tip: What the St. Francis insiders know: if you want a bigger room then just ask for a double bed. Simpl...
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  • Stayed December 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas, United States
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 12, 2011

This is one of those hotels you think you know about...but you don't! This is no typical luxury, boutique or independent hotel, this is truly an experience. If you're in the area and looking around this hotel or Chimayo are the two I recommend! What makes me so knowledgeable? I travel over 100 days of the year and have stayed at some of the best hotels in the world -- but this one has a truly unique feel nestled just a block from just about everything by the plaza.

From the soft white walls, small check-in desk, cozy couches in a truly interactive lobby, there's nothing better than siting by the enormous fire with some hot chocolate with friends...and maybe a bottle of wine! Of course I stayed there recently and had to brag about it. If hotels were built like this in every city, Hilton, Marriott and Starwood may just lose this Gold/Platinum guest forever!

Do me a favor and just stay at this hotel for one night, I promise you'll not want to leave.

SPECIAL SECRET...ask for a Wake Up Call, it'll be an experience you'll never forget!

Room Tip: This is a small hotel with about 80 rooms or so. Many of the rooms vary in size, make sure you book...
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  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Owings Mills, Maryland
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 11, 2011

Eighteen consecutive years at the St. Francis, on the way from ABQ to Taos Ski Valley, have found the hotel to be comfortable, clean, courteously staffed, unpretentious, and all at a surpisingly reasonable cost,

The hotel was built in the early 20th century, but has continued to upgrade its facilities. The rooms are comfortably sized,, the attached bathroom fixtures have been upgraded,, but regretably, the old passenger elevator with a self-operated gate has been replaced with a new model.

The hotel is conveniently located near the town square,the palace of the Governors, the cathedral, and a number of good restaurants., all within a five minute walk.

A charming complimentary tea service with cookies and cakes, reminiscent of an older and more civilized era, is served every afternoon.

A real period piece, as opposed to some of the considerably higher priced extensively advertised other nearby hotels --in which I previously have stayed. I shall return to the St. Francis this February, on my way to my 24 th year of skiing Taos, and during my 77th year.

Room Tip: The front of the hotel, or the side over the hotel's parking lot.
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  • Stayed February 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed December 7, 2011 via mobile

My wife and I love and I love Santa fe , being a drug and alcohol counseler and my wife a probation officer we have seen the highest level of society and the lowest levels. We recently were recommended the Hotel st. Francis by our friends although we were warned about the small rooms which we didn't mind we were not prepared for walking to the front desk and the smell of alcohol wreaking from the breath of the pleasant young gentlemen with the kind blue eyes behind the front desk . Appearances can be deceiving. The young mans name tag said Baylen , other then the smell on his breath and the color of red in his eyes and the apparent disoriented movements I'm sure the stay would have been wonderful. We decided to come back and speak to the manager later on and the young lady name tag Jesse , same thing . Again I'm not sure wwhat kind of help this hotel hires but this was not where we chose to stay. First impressions and the first people you see are the front desk. If that is normal I don't even see how this hotel has guests .

  • Stayed November 2011
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageHtls, Public Relations Manager at Hotel St. Francis, responded to this review, December 20, 2011
Hello JVargas,

On behalf of our front office staff at the Hotel St. Francis, we are incredibly sorry to hear that you chose not to stay due to your perception of the staff. We take every positive and negative review very seriously, and we have taken this review to high alert.

Our front office manager, Kim Hirst, brought the review to our attention because of comments made on two specific employees. Heritage Hotels and Resorts, the parent company of Hotel St. Francis, has a Drug Free Workplace policy that maintains a work environment free from the effects of alcohol, drugs, or other intoxicating substances. We take pride in the hotel employees, and the negative comments towards the two employees are being reviewed. We are confirming your statements and reconciling them with your timeline of events.

Thank you for complimenting the location and cleanliness according to your review. We appreciate for understanding the small, quaint rooms at Hotel St. Francis as well.

Again, Ms. Hirst and I are reviewing your comments very seriously and in a detailed fashion; we continue to strive for excellence as a staff and as a hotel.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashland, Oregon
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 4, 2011

My partner and I and our dog Angie arrived in Santa Fe on a road trip with no reservations and found the St Francis on a dog friendly website.

We enjoyed our stay very much, the service was excellent and the location is fantastic. The front desk staff went above and beyond in helping us with our dog, and Inger, the concierge, made the trip memorable with her restaurant recommendations. She steered us away from the tourist haunts and into several incredible meals, thank you Inger!

The hotel is in a historical building so the rooms can be quirky, but they are tastefully decorated. This is not your corporate cookie cutter hotel, it is a boutique accommodation. Our bathroom was small, our sink was in the bedroom, and the armoire to hang clothes in was tiny, but it was so charming, we loved it! The St Francis is a great choice for folks who would like the historical reference in the interior design and a bit of adventure.

We had a great experience at the St Francis!

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Top Contributor
55 reviews 55 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed November 30, 2011

We have been to Santa Fe many times and stayed mainly at La Fonda (which we also love). We walked past the St Francis and were drawn in by the ambiance and decor. It is very clean and peaceful. Understated in every way was just the escape we were looking for. We were going to try the restaurant after reviewing the menu (which looked very good) but the ambiance did not carry through there. The bar was cozy but the attention to detail in the restaurant seemed to have been lost along the way. No worries as there are plenty of wonderful restaurants in SF. The only other weird thing was the sink/mirror were in the room and not the bathroom - not convenient but not a deal breaker. Enjoy!

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel St. Francis

Address: 210 Don Gaspar Ave., Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in Santa Fe
#24 Romantic Hotel in Santa Fe
#25 Business Hotel in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel St. Francis 4*
Number of rooms: 79
Official Description (provided by the hotel):
Named for the patron saint of Santa Fe, New Mexico, the newly remodeled Hotel St. Francis pays respect to the origins of the city with its unique interior. With a palette of natural colors reflecting the days of Santa Fe and handcrafted wood furniture by local artisans, staying at the hotel is a cultural experience. Listed on the National Register of Historic Places, its recent restoration and renovation expanded the amenities to entertain travelers from across the world. The hotel is located just steps away from the historic Santa Fe plaza. Whether you're planning a weekend escape, a business retreat, or a lavish wedding, the Hotel St. Francis is the ideal destination. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
Hotel St Francis
St Francis Hotel

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