My husband and I stayed just one night, in a traditional room on the second floor. As all other reviewers have noted, the location - very easily accessed and very close to plaza - can't be beat. It was an easy walk to all the downtown sites (plaza, shops, museums, restaurants) and just a bit farther to the Canyon Road art galleries. The service was exceptional: attentive, friendly, and efficient. For example, we arrived hours before check-in and were greeted within seconds of pulling up in our rental car, escorted by a bellman to the front desk where we were promptly checked in with a promise that we would be called when our room was ready and that our car would be parked and our bags delivered to our room when the room was ready. We were indeed called a couple hours later with the news that our room was ready and bags delivered, and when we arrived a couple of hours after that, were greeted by name by the bell and front desk staff. When we checked out early the next morning, our car was very promptly - within minutes - delivered to the door, and we were greeted (again by name) by the bellman who had greeted us the day before.
The Inn itself is beautiful, with hard wood and tile floors, and stone water features on the landings.
We reserved a traditional room, and it was perfect for a one night stay (we did not spend much time in the room). If I were to return in the warm weather, I wouldn't hesitate to reserve the same size room; in cooler weather, when I might spend more time in the room, I would probably "move up" a room size if I were staying more than a couple nights. While the traditional room was relatively small (and dominated by the king bed), it was handsomely decorated, cozy and well-furnished (a nice big desk, easy chair and ottoman in front of the kiva fireplace), very comfortable, and immaculately clean. The king bed was very comfortable: high, with a seemingly new-ish firm mattress. The tiled bathroom (double sinks, shower and tub) was spacious, up-to-date, and also immaculately clean.
The details promptly made the Inn one of my favorites: lemonade and cookies in the library, thick towels, terrific bath and facial soap, a humidifier, a good shower, a well-stocked minibar, an easy-to-access and use iron, etc. I highly recommend the Inn, and plan to return.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hello "SmallWorldAA"! Thank you for your very kind and detailed review of our Hotel and staff. We are delighted to hear your positive feedback about your experience and to know that you enjoyed your stay with us. Thank you for your generous comments toward our Valet and Front Desk staff which I was happy to pass along. We appreciate your sharing your review with us on TripAdvisor and hope to welcome you back very soon! Yours sincerely, Beth Allen, Director of Sales and Marketing.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.