We had booked 3 nights in the balcony room over the entrance of the Inn the week before Memorial Day, and felt the price was way too high at about 450/nt for what was delivered for a room. First of all, it was an extremely noisy location, with motorcycles going by all hours of the night. Earplugs could not block out the noise. Then the room had blinds that were broken, so had to play with the individual slats to get them closed. Did not deliver the tourist info to the room as promised before my stay, and did not deliver the newspaper that was promised. Also no turndown service as promised. The bathroom was cramped, and just not the quality I would expect from the price. Very uncomfortable chairs in the room as well. They also did a weird thing with our deposit we paid a month in advance, and refunded it at check in and charged the room again on a new credit card, when we had already paid for a full night. Anyway, we checked out after one night and will not be back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 11, 2013
Dear Datraveler1, Thank you for providing us with the feedback from your recent stay. I wish to assure you that our goal is to provide you with exceptional service and clearly, we failed on this occasion. I appreciate that you took the time to advise us of these concerns and provide the opportunity for us to address and improve. I am very concerned to learn of these failings and I wish to apologize for the inconveniences you experienced and the disappointment we caused you.
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We would certainly welcome the opportunity to win back your confidence and goodwill. If you would please contact me at anytime at firstname.lastname@example.org, to see if there is anything I can do to achieve this end. Yours sincerely, Sandra Finlay, Managing Director
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.