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“old and tired room” 2 of 5 stars
Review of Pueblo Bonito Bed & Breakfast Inn

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Pueblo Bonito Bed & Breakfast Inn
3.0 of 5 Bed and Breakfast   |   138 W. Manhattan Ave., Santa Fe, NM 87501   |  
Hotel website
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Hotel amenities
Special Rate
$99 (USD)
Ranked #20 of 43 Santa Fe B&B and Inns
zoomster07
1 review
2 helpful votes 2 helpful votes
“old and tired room”
2 of 5 stars Reviewed August 2, 2007

We tried this as we could not get into a more highly rated B&B. The property is old, our room was dark and not very clean, room furnishings are cheap, worn and tired, and a little run down. Biggest disappointment is the Motel 6 style food and beverages offered. Not what one would expect from a Sante Fe B&B in this price range. Staff was good, but this place badly needs an update and an serious upgrade to rooms and food being offered.

  • Stayed May 2007, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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435 reviews from our community

Traveler rating
    259
    116
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
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English first
San Francisco, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 6, 2007

we were expecting a super cute place after reading all of the great reviews, but we were not at all pleased with our stay. the room was a little cramped and run-down, no nice amenities. the next morning, there must have been a sewage problem because it smelled terrible. and this all would have been more than fine if the service had been pleasant, but it was far far from it. we did not feel welcome, no one went out of their way to ask how we were doing or if we needed anything. not only did they not ask, i felt like the woman kept giving us dirty looks. the toaster was on way too hot, so it burned my bagel, and instead of being pleasant about it the woman there snatched the bagel away like i had done it on purpose. the whole experience was very bizarre. we did not feel remotely welcome, which was surprising for the amount of money we paid, and aren't b&bs supposed to be warm welcoming places? and we are both very nice midwestern people, i swear! we are not high maintenance, we are not loud, we are not offensive. i'm not sure what the deal was, but i do know we will never ever go back and would not recommend it to anyone.

  • Liked — nothing
  • Disliked — everything
  • Stayed June 2007, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 22, 2007

Great Stay at the Pueblo Bonito. Loved our room. Enjoyed the courtyard and sundeck and grounds. The atmosphere inside and out was charming "Old Southwest/Cowboy/Indian era". Property was well preserved -is over 150 years old. Main building had massive foot thick adobe walls- made it very quiet and cool - was lots of fun to stay in. Our room was colorful, comfortable, clean and had lots of interesting knick/knacks - well placed around the room. Not gaudy or "foo-fooy". Lots of elbow space in room as well - not cramped like many are. Loved the leather reading chair and lamp in my room. We also had a firm queen bed, small seperate area stocked with coffee maker, coffee, and fridge; a kiva fireplace (not needed but added charm), a full bath (small but adequate) and a huge closet. Excellent value- room charges include every thing except tax (i.e. downtown location, parking inside grounds, internet access, local phone calls, afternoon margaritas and wine, and of course breakfast). Breakfast was great. Huge spread of food(s)- the honeydew melon was amaziingly sweet and juicy- best I have every had. Coffee was strong and hot- very smooth. This was a great place to stay and we will be excited to return.

  • Liked — Size (18 rooms), Historic, Southwestern, Uniqueness.
  • Disliked — Crowds in the downtown area. Waiting in lines at restaurants.
  • Stayed June 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
60 reviews 60 reviews
35 hotel reviews
Reviews in 35 cities Reviews in 35 cities
207 helpful votes 207 helpful votes
5 of 5 stars Reviewed January 11, 2007

We pulled into Santa Fe on December 30th as the snow came down in buckets - one of the biggest snow storms since the 1970's we are told! We found Pueblo Bonito under a BIG blanket of snow and checked into our room "Tesque." Authentically Santa Fe - this is an old hacienda which has been converted into rooms. Rustic, charming, inviting, and a fabulous location to walk into town and take in the action on the square.
The room had its original floors, a kiva fireplace, and while a bit small - its southwestern charm made it a place to remember. The breakfast at the hotel was plentiful and we ate by the fire which warmed us in the common area. The setting, the structure itself, and its proximity to the historic district make this an A+ place for your stay in Santa Fe. We want to go back in the summer and we will definitely stay here again.

  • Liked — The convenience to downtown
  • Disliked — The room was a little small.
  • Tips/Secrets — Don't go there expecting a Resort - it is not. But if you want to enjoy the authentic southwest - this is the spot for you!
  • Stayed December 2006, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elkins, West Virginia
Top Contributor
75 reviews 75 reviews
60 hotel reviews
Reviews in 45 cities Reviews in 45 cities
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed January 9, 2007

We spent three nights in a deluxe room at the Pueblo Bonito in January 2007. I would not call it a B&B, which to me implies a intimate facility and a fancy, cooked breakfast; rather, it is a small inn with 18 rooms and a buffet breakfast consisting of low quality, premade, supermarket muffins and waffles, bread, and boxed cereal. I was glad to see the fresh fruit selection and a nice assortment of tea.

The accomodations were adequate, but nothing more. The furniture was plain; the futon cover was soiled; the only upholstered chair was worn out. The bed was reasonably comfortable, but the pillows were hard. The kitchen included a few dishes but nothing to cook with and no flatware. The bathroom was tiny, as was the tv (19"). Several rooms, including ours, back onto the Paseo, so traffic noise was an issue early in the morning. The windows fit poorly and leaked cold air; the windows were covered only by inexpensive plastic mini blinds which blocked no light; and the air conditioner was a window unit in a corner of the bedroom (I would hate to be there during a hot streak).

On the positive side, the room was private, free from neighbor noise. The pace was relaxed, and the staff was helpful, though not particularly friendly. The neighborhood felt safe, and we walked all over, though be aware that it's probably 3/4 mile to the Plaza.

The Pueblo Bonito was adequate, but for the price, I would guess that better options are available.

  • Liked — The quiet, quaint nature.
  • Disliked — Plain, worn accomodations which were not suitable for price.
  • Stayed January 2007, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed October 25, 2006

Booking a suite here by internet was very easy and pleasant. Our suite was disappointing however. It was dark and gloomy, the furnishings were old and shabby, housekeeping was of a very low standard, the cutlery was a mish-mash of battered, dirty knives and forks, the wire screen on the bathroom window was torn, and the bathroom sink blocked every morning. We had to ask for glasses and a corkscrew. Prices seemed expensive for what was provided. On a positive note, staff were frioendly, we were able to use the laundry and ample parking is free.

  • Liked — Easy internet booking
  • Disliked — Shabby, grubby furnishings
  • Stayed October 2006, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
170 reviews 170 reviews
163 hotel reviews
Reviews in 108 cities Reviews in 108 cities
553 helpful votes 553 helpful votes
3 of 5 stars Reviewed October 18, 2006

I'll start with the positives. First, the Pueblo Bonito's location is convenient to the restaurants, shops, and tourist sites of the historic district. You can park your car in the enclosed lot and forget about it -- a real boon, since parking can be a pain otherwise. From the outside, the hotel is very well kept and charming. The owners are friendly and helpful, and they genuinely seem to want to please. The place is well run. Breakfast was fine -- a continental spread of cereals, toast, bagels, fresh fruit, pastries, and your own pot of coffee.

I didn't give the hotel a higher mark because I was not that impressed with my room. (I stayed in the San Juan, no. 4.) Others have described the rooms as charming; maybe they stayed in a better one, I don't know. Personally, I found my room dark and shabby rather than charming. The bathroom was cramped and was in need of an update. It had a patched-up feel about it. I know you don't go to Santa Fe to stay in your room. But I would have liked more incentive to spend time in mine, rather than feeling relief at leaving it.

One reviewer said that he/she didn't feel safe walking back to the hotel at night. I was there by myself, and I can certainly sympathize about the route being a bit dark and deserted. But I don't think it's dangerous.

The Pueblo Bonito is convenient ly located and reasonably priced. But if you're looking for a room where you can kick back and spend a pleasant hour or two every day just hanging out -- and if you're particular about your bathrooms -- you may want to keep looking.

  • Liked — Location, parking
  • Disliked — Room needed updating
  • Tips/Secrets — Early bird dinner at Georgia O'Keefe Museum cafe
  • Stayed October 2006, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Bed & Breakfast Inn

Address: 138 W. Manhattan Ave., Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #20 of 43 B&Bs / Inns in Santa Fe
Price Range (Based on Average Rates): $
Hotel Class:3 star — Pueblo Bonito Bed & Breakfast Inn 3*
Number of rooms: 19
Official Description (provided by the hotel):
Enchanting, historic Old Santa Fe at it's best! Secluded adobe pueblo-style compound nestled quietly in downtown Santa Fe. Walk to plaza, restaurants, shopping, Canyon Rd, etc! New Mexico travelers favorite for 29+ years. Voted "Guests Favorite 2011, 2012 and 2013!" (8,500+ properties rated US & Canada)! THE Best Value in Downtown Santa Fe. Complimentary parking, Wi-Fi, breakfast buffet, afternoon tea and romantic kiva fireplace in every room! Seven foot breakfast buffet featuring our famous Breakfast Tamales- soon to be your favorite too! ... more   less 
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Also Known As:
Pueblo Bonito Bed And Breakfast Inn
Pueblo Bonito Hotel Santa Fe

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