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“Agree with earlier critical comments” 2 of 5 stars
Review of Pueblo Bonito Bed & Breakfast Inn

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Pueblo Bonito Bed & Breakfast Inn
3.0 of 5 Bed and Breakfast   |   138 W. Manhattan Ave., Santa Fe, NM 87501   |  
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$129 (USD)
Ranked #18 of 43 Santa Fe B&B and Inns
Melbourne
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
“Agree with earlier critical comments”
2 of 5 stars Reviewed October 25, 2006

Booking a suite here by internet was very easy and pleasant. Our suite was disappointing however. It was dark and gloomy, the furnishings were old and shabby, housekeeping was of a very low standard, the cutlery was a mish-mash of battered, dirty knives and forks, the wire screen on the bathroom window was torn, and the bathroom sink blocked every morning. We had to ask for glasses and a corkscrew. Prices seemed expensive for what was provided. On a positive note, staff were frioendly, we were able to use the laundry and ample parking is free.

  • Liked — Easy internet booking
  • Disliked — Shabby, grubby furnishings
  • Stayed October 2006, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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408 reviews from our community

Traveler rating
    244
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    30
    14
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8
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Boston, Massachusetts
Top Contributor
169 reviews 169 reviews
163 hotel reviews
Reviews in 107 cities Reviews in 107 cities
567 helpful votes 567 helpful votes
3 of 5 stars Reviewed October 18, 2006

I'll start with the positives. First, the Pueblo Bonito's location is convenient to the restaurants, shops, and tourist sites of the historic district. You can park your car in the enclosed lot and forget about it -- a real boon, since parking can be a pain otherwise. From the outside, the hotel is very well kept and charming. The owners are friendly and helpful, and they genuinely seem to want to please. The place is well run. Breakfast was fine -- a continental spread of cereals, toast, bagels, fresh fruit, pastries, and your own pot of coffee.

I didn't give the hotel a higher mark because I was not that impressed with my room. (I stayed in the San Juan, no. 4.) Others have described the rooms as charming; maybe they stayed in a better one, I don't know. Personally, I found my room dark and shabby rather than charming. The bathroom was cramped and was in need of an update. It had a patched-up feel about it. I know you don't go to Santa Fe to stay in your room. But I would have liked more incentive to spend time in mine, rather than feeling relief at leaving it.

One reviewer said that he/she didn't feel safe walking back to the hotel at night. I was there by myself, and I can certainly sympathize about the route being a bit dark and deserted. But I don't think it's dangerous.

The Pueblo Bonito is convenient ly located and reasonably priced. But if you're looking for a room where you can kick back and spend a pleasant hour or two every day just hanging out -- and if you're particular about your bathrooms -- you may want to keep looking.

  • Liked — Location, parking
  • Disliked — Room needed updating
  • Tips/Secrets — Early bird dinner at Georgia O'Keefe Museum cafe
  • Stayed October 2006, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chandler
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 10 cities Reviews in 10 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed October 6, 2006

We enjoyed three evenings at this property recently.

It's located in a mostly residential area behind the capitol and not far from the plaza. An easy walk to the plaza, to Canyon Road, and conveniently located near the Guadalupe area. Easy to get in and out of.

The room was very nice. Lots of Santa Fe charm, Large, comfy. The iron and hair dryer were appreciated amenities we weren't expecting to find.

Towels seemed to be changed everyday which surprised us...we didn't find it necessary...we're happy to re-use towels...living in the desert ourselves maybe this struck us more than most customers.

We enjoyed the afternoon beverages and snacks a couple days. A nice touch. Honestly we didn't find breakfast to be anything special but were OK with this....so much good food in town we didn't need a large typically heavy B&B breakfast as well. Nice to be able to just have a piece of fruit, some yogurt, etc. The coffee was strong and hot.

We'd definitely stay here again. Not only a lovely property...but great location and fair price.

  • Stayed September 2006
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakeway, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed September 13, 2006

I called the B & B directly to inquire about a reservation. Someone picked up the phone, but then the call was disconnected. Thinking it was an accident, I called again and a man simply said Hello. After asking about availability I was given rates. I then began asking another question and he hung up on me! I'm moving on....

  • Stayed August 2006
    • 1 of 5 stars Value
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFinnkeeper, Innkeeper at Pueblo Bonito Bed & Breakfast Inn, responded to this review, September 14, 2006
It is very, very common for cell phone useage in and around Santa Fe to be dropped- which is what happened with reviewer. We are at 7000 ft elevation and the mountain ranges while traveling cause this to happen. We frequently (daily) get calls from potential guests traveling from Albuquerque or Taos and thier cell calls get dropped.....or we are unable to hear them. We have no option but to hang up the phone and wait for them to try again. There is absolutely nothing we can do to improve on cell phone service- it is beyond our scope! For that we appologize. We also appologize that you were unable to have a great experience at our inn and would invite you to try us again (try a land line this time!). We don't think you'll be disappointed.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, GA
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 30 cities Reviews in 30 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed August 12, 2006

When booking this bed and breakfast, make sure you know that if you've committed to a room, you CANNOT leave after the 11:00am checkout under any circumstances. We had an emergency situation arise and the innkeeper would not let us cancel our reservation at around 5:00pm, despite the fact that he had empty rooms & could have easily booked despite us. The breakfasts were fair - cold cereals & pastries.

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SFinnkeeper, Innkeeper at Pueblo Bonito Bed & Breakfast Inn, responded to this review, August 15, 2006
This guest asked to check out at 6:30 pm Sunday evening (after cleaning staff had left; after receiving complimentary downtown parking for 7.5+ hours; after complimentary afternoon tea was over; after having full use of room amenities for the day- air conditioning, bathroom, bed, phone, tv, etc). The initial reason given to management by the guest (husband) was their plans had changed and they were heading up to Taos (50 miles away). They were NOT unhappy with Pueblo Bonito, it's accomodations, offerings, etc.. (this was actually stated by the guest!). When staff explained they would have to incur the charges for the room that night, the wife came back into the office stating there was an "emergency" and they "had to leave". We asked the guests what the "emergency" was... no explaination was given- none what so ever. We felt it fair to require payment for this couple since no real "emergency" existed - this is supported by the fact that the couple ended up staying with us even with the "impending emergency".
Extreme circumstances are completely understood and acceptable as legitimate reasons to release our guests from obligations to us, which we have done graciously in the past, however this was not the case.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed June 27, 2006

We spent two nights at Pueblo Bonito and were very pleased with our entire stay. The room was comfortable, the service was excellent, breakfast was good and they had small separate tables inside and outside to relax and enjoy the lovely area. The afternoon Margaritas and snacks were a nice extra treat. The owner was very accommodating. It's close enough to the Plaza and Canyon Road to walk while being able to return to a very charming and serene place.

  • Stayed June 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed June 22, 2006

Charming is the only way to describe this great b&b. My family and I stayed for 5 days and thoroughly enjoyed ourselves- it really gave our trip to Santa Fe "flavor"! Pueblo Bonito b&b was clean, spacious, comfortable, non-precocious and very inviting. My parents, two teenagers, husband and myself were all very happy with the entire set up. It was extremely convenient to the walk to all the downtown "sights". Our kids took off in the morning and explored shops while we went museum hopping. I felt very secure allowing this to happen- the city isn't that large and it is friendly, clean and safe. Santa Fe is full of amaziing art, crafts, history and culture. Pueblo Bonito really supported the Old West "feel" that we loved on our visit. It was "historic native american charming" with it's rich involved history of the area, it's southwestern ambiance and well preserved historic archeticture..... it was charming! We loved every minute we were there.

  • Stayed June 2006
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pueblo Bonito Bed & Breakfast Inn

Address: 138 W. Manhattan Ave., Santa Fe, NM 87501
Phone Number:
Location: United States > New Mexico > Santa Fe
Amenities:
Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #18 of 43 B&Bs / Inns in Santa Fe
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Pueblo Bonito Bed & Breakfast Inn 3*
Official Description (provided by the hotel):
Enchanting, historic Old Santa Fe at it's best! Secluded adobe pueblo-style compound nestled quietly in downtown Santa Fe. Walk to plaza, restaurants, shopping, Canyon Rd, etc! New Mexico travelers favorite for 29+ years. Voted "Guests Favorite 2011, 2012 and 2013!" (8,500+ properties rated US & Canada)! THE Best Value in Downtown Santa Fe. Complimentary parking, Wi-Fi, breakfast buffet, afternoon tea and romantic kiva fireplace in every room! Seven foot breakfast buffet featuring our famous Breakfast Tamales- soon to be your favorite too! ... more   less 
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Also Known As:
Pueblo Bonito Bed And Breakfast Inn
Pueblo Bonito Hotel Santa Fe

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